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Business Analyst Resume


Strong Business Analyst with over 25 years of Agile and Waterfall IT project experience in the finance, insurance, and retail industries with strong concentrations in risk mitigation and process management.

  • Effective Communication, Microsoft Office 03 - 13, Project, Visio, Process Re-Engineering, Requirement Elicitation, Documentation Management, Relationship Management, Systematic Problem Solving, and Managing Change
  • IIBA Business Analysis Body of Knowledge - CBAP 3.0 Methodologies
  • Model Designs: Data Flows, Use Case Models, Activity Diagrams, Page/Screen flows/site maps, User Interface Designs, ERP Implementations, Data Dictionary Schemas

Legacy Business Process Mapping: Direct Sales - Confidential

Led enterprise elicitation efforts to gain accurate business processes to produce visual maps for the vendor’s purpose to integrate legacy AS/400 systems into a Thatcher Technology Group Confidential package. Technical artifacts produced included: BP “As Is” Maps for Order Processing, Customer Service, Order Fulfilment, Payment Reconciliation, and baseline Accounting; processed gap/risk mitigation logs; mandatory Business Cases (Rules) and user stories.

Website Development Requirements : Confidential Marketing

Led business analysis efforts including BA peer reviews, oversaw Waterfall to Agile BA methodology transitions, established long-lasting BA processes, documented functional requirements and user stories from website wireframes, facilitated JAD front-end development teams to ensure requirements are being met within Promotional Review Committee guidelines, and resolved requirement conflicts within tight release timeframes.

Website Development Requirements : Confidential

Produced international business cases, functional specifications (including SEO), data validation mapping, non-functional specifications, use cases, and agile user stories for web and mobile application changes and/or enhancements. Lead business analysis efforts for risk mitigation for PCI DSS as dictated by the PCI SSC, and Section 508.

Confidential System Customization: Confidential

Confidential Business Cases (Rules) for technical controls required for compliant policy administration. Mitigated gaps through peer reviews, business intelligence interviews, constant client consultation, and task effort sizing for realistic solutions. Technical documentation includes: functional requirements, workflow, ROBOT batch processing candidates, and valid use cases for modular and system integration. Team consultant for project delays, BPM for project gaps, and gap solutions for staff of 5 Business Analysts.

Web-based (Saas) Requirements: Health Insurance Business Process Automation

Lead client site elicitation sessions to gain true business needs to identify process automation candidacy and streamline medical case management utilization. Facilitated internal work efforts required to meet the external need. Technical documentation includes: module configuration manual, user manual, use cases and system flow maps.

Legacy System Conversion: Medical Professional Liability - Legacy to OASIS Policy Management

Lead business analyst during implementation, migration, and output delivery of Policy Management for 12-14 states from the legacy Informix platform into the Delphi-Technology’s Oasis. Gaps mitigation for SoX risk avoidance and improved SOP practices. Technical documentation includes: use cases, acceptance tests, and traceability for PricewaterhouseCoopers LLP enterprise assessments.

Regulatory Compliance Risk Reduction: Health Insurance Claim Utilization

Assimilated, analyzed, drew conclusions, and made recommendations from multi-faceted and often ambiguous data. Created, evaluated, tested, and supported validated data model designs to be HIPPA and regulatory compliant. Defined project scope, plans, and schedules by supporting business strategies by identifying and organizing SMEs for continuous improvement projects, managed teams that produced improved first pass claim finalizations, improved electronic transactions, improved claim transaction quality, and improved service delivery. Results include reduction in over $25K per quarter of DOI payment penalty charges.

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