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Sr. Business Analyst Resume

San Diego, CA

summary

I am advising banks, financial service providers, title and settlement companies and retailers; helping them improve their business processes, operational efficiency and products.

  • Managing functional teams of professionals with responsibility of implementing client deliverables.
  • Delegation and prioritization of work while providing guidance and support to achieve those tasks
  • On the business side I think out of box use creative and intuitive ideas to serve our clients in the best possible way.
  • I strive to “think forward” and recognize “Potential” which can drive monetary benefit and increase intellectual capability of the company.
KNOWLEDGE AND SKILL
  • Excellent knowledge of MS Office especially MS Excel, Power Point, Word, Visio, SQL server.
  • Well versed with the SDLC process using agile and waterfall methods.
  • Expertise in managing products, conducting feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis.
  • Expertise in Title and settlement processing, preparation of HUD, Pre closing and Post closing workflows.
  • Strong understanding of general financial and economic concepts
  • Excellent communication and presentation skills. Experience working with business users as well as technology experts.
  • Adept at creating and coordinating extensive communication networks (facilitation of joint application design (JAD)), interviews, written correspondence, reports to keep executive staff and team members apprised of goals and resolving issues and conflicts.

EXPERIENCE

Confidential

Sr. Business Analyst / Project Manager

Client: Confidential, Pittsburgh PA

  • Analyzing the business process of inspections with respect to client needs. A platform where clients can access inspection results, review snap shot of statistics, request rush orders and fetch multiple reports.
  • Automation of tasks for the processors which will eliminate the use to manual work assignment and tracking.
  • Teaming up with preservations experts to understand the need for automation and documenting rules to build an engine which will validate data from MSP and inspection results and assist in decision making process.
  • Minimize the need for manual review of data in preservation process and establish a task based protocol which will present the user with tasks where ever human interference is required.
  • Provide requirements for reporting to senior management using BI.

Client: Confidential - Dallas

  • Organizing discovery sessions with subject matter experts to obtain user stories.
  • Work closely with product owners to covert user stories into business requirements and solutions.
  • Add customization and administrative enhancements to the e-commerce site to increase branding capacity and generate more value.
  • RIO analysis for Confidential AV and measure the business need for and IT initiative.
  • Measure the effectiveness of analytics for Confidential E-commerce site and optimizing the usage of custom variables and event tracking.

Client: Urban: Lending Solutions

  • Managed delivery of multiple projects with respect to scope, time, budget, inflight changes , risk and resources.
  • Domain expertise in Title search, tax search, Closing workflow, Title Commitment and refinance workflow.
  • It also includes Vendor setup and management, Client and product setup, reports and accounting for title and insurance policy.
  • Tacking enhancements and release items, analysis for creating new forms, reports. Created user guides and process flow docs.
  • Documenting detailed functional specification for enhancements and new functionalities to the application.
  • Organizing discovery sessions with subject matter experts to obtain user stories.

Visionet Services:

  • Supporting title search and title entry operations through involvement in automation initiatives which resulted in increased productivity.
  • Analysis for integration with multiple banks and title companies to transmit title related data / receive orders.
  • Automation of tax search module to speed up and stream line the operations.
  • Supported general operations and troubleshooting issues faced by business users.

Confidential, OH

Manager Business Analyst

  • Business Analyst in the Commercial Treasury management team with experience on Fifth Third Direct portal.
  • Provided solutions for Commercial Cards Management application which is used by over 5000 corporate clients.
  • Worked in a cross functional environment with stake holders from TSYS1, implementations, fifth third direct and commercial card product managers.
  • Provided solution for timely alerts and notification to the program managers for commercial card and card holders which resulted in increased sales.
  • Provided innovative solutions for effective management of commercial card portal which would be used by 53 commercial card
  • Compliance of functional specification with guidelines following by commercial treasury management.
  • Researched the availability of required data, from TSYS1 which flows to 53 mainframe on a daily basis.
  • Organized review sessions with the fifth direct and portal modernization team. This practice kept all the stakeholders in sync.
  • Leveraged knowledge within the cards team and benchmarked successful project for guidance.

Confidential, OH

Sr. Business Analyst

  • Business analyst for resident mortgage system for the bank which is integrated with core applications for Financial needs Assessment, and Unifi.
  • Created wire frames for functional requirements, taking usability and effective design into consideration. That resulted in a product which was user friendly and elegant compared to its previous version.
  • Provided simplified solution for complex requirement from the business in compliance with the best practices of the industry.
  • Integrated the POS system with a existing mortgage pricing engine though extensive mapping.
  • Identified business processes and rules. There were document and played a vital role in creating an intelligent system.
  • Worked closely with the usability team to draw conclusion from user feedback and added product enhancements based on those results.

Confidential, New York City

Business Analyst

  • Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project
  • Developed business requirement document (BRD) with project teams. Extracted, discussed, and refined business requirement from business users and team members. That helped to set a clear path from product enhancement.
  • Participated in documenting User manuals which resulted in less effort required from the product support team. Hence saved the cost of support. At the same time conducted User Acceptance Testing (UAT).
  • Continue with gap analysis along with writing “As Is” and “To Be” documents. That resulted in putting the product on a continuous improvement path.

Confidential, San Diego, CA

Web Marketer

  • Interacted with the clients to understand their needs and in result created client report which was then taken over by product specialist to create a product pitch.
  • Since the services were related to search engine optimization, used different tools including keyword analytics and rank checker to identify current ranking of the webpages for potential clients.
  • Similarly research included Meta tags and keywords which were most appropriate and targeted in certain geographies.

Confidential - Karachi, Pakistan

Researcher / Writer / Anchor

  • Consistently worked under pressure to boil down my detailed research on programs into poignant briefs, scripts and interview questions for show hosts and producers.
  • Anchored a handful of programs for Confidential World and interviewed CEOs and economists on-Air.
  • Managed projects working with program development team, Non Linear Editors and the producers.

Confidential - Karachi, Pakistan

Summer Associate

  • Rotated through several departments through the tenure. That gave me big picture of the operations of a commercial bank and at the same time an opportunity to get hands on experience in different departments.

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