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Sr. Business Analyst Resume

Washington, DC

SKILLS:

  • Experience and a successful track record facilitation and leading requirement elicitation and Business Process Improvement sessions.
  • Experience and a successful track record producing detailed, accurate and up to date requirements documentations and Process Flows.
  • Experience and a successful track record producing detailed Training Manuals, and User Guides.
  • Experience and a successful track record documenting user interface requirements.
  • Experience and a successful track record writing user stories and test cases.
  • Experience and a successful track record as a hands - on QA lead.

EMPLOYMENT HISTORY:

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

  • Support application development efforts for the DHS Geospatial Management Office (GMO) using agile development methodology.
  • Gather and analyze customer requirements to enable information sharing across multiple agencies, develop user stories, and acceptance criteria.
  • Participate in weekly project requirements meetings, prepare, and distribute meeting minutes.
  • Create new user stories and acceptance criteria based on the customer requirements.
  • Participate in weekly user stories/acceptance criteria review meetings with the development PM.
  • Extensive background on Business Process Reengineering, Business Process Improvement.
  • Perform user acceptance testing (UAT) for each release and work with development team to resolve issues and deploy fixes.
  • Track requirements through the life cycle through acceptance, operations and maintenance. Track status of the changes.
  • Prepare and distribute documentation on changes to the system and products.
  • Create change requests and documentation and coordinate release deployment with AISSO, ICCB, and development teams.
  • Work closely with the AISSO and ICCB team to prepare, coordinate, review, and present system change requests to the ICCB board.
  • Coordinate with the development team and data center team timely deployment of the required system patches and new application releases.
  • Create and update user guides documents and quick reference guides, trouble shooting guides, and training manuals.
  • Crate and update existing test scripts and perform regression testing to ensure that customer requirements are met. Perform test planning, performance testing, and document any issues for debugging.
  • Work with National Information Exchange Model team to develop Information Exchange Package Documentation standards for GMO systems.
  • Develop and maintain project schedule and milestones and prepare weekly status and progress reports to the program manager.

Project Manager, Arlington, VA

  • Responsible for Project Management for the Office of CIO for Federal Government client.
  • Responsible for managing multiple technology projects, and responsible for managing the day-to-day delivery of backend system enhancements required by the business community.
  • Created project schedules, assigned resources, and monitored project milestone and deliverables. Identified risks and project deliverable interdependencies with other teams and coordinated joint effort to ensure projects are delivered as planned.
  • Created and implemented innovative business processes for delivering new technologies to the business community, resulting in successful team collaboration and efficiency.
  • Created standard operating procedures documentation for newly implemented backend systems and uploaded to the knowledge base site.
  • Coordinated and facilitated requirements meetings, prepared documentation and data dictionary and distributed for review.
  • Performed research and analysis on newly emerged technologies such as cloud computing, prepared and distributed business case white papers for management review.
  • Spearheaded the preparation and setup of the virtual desktop pilot phase, prepared and distributed user guides. Gathered user requirements for virtual desktop and worked with the development team on the implementation.
  • Develop requirements documents, functional specifications, and documenting user interface Requirements.
  • Coordinated and facilitated weekly team meetings and requirements gathering meetings.
  • Liaised between the technical staff, business managers, Office of CTO managers, and other affiliated organizations to ensure timely delivery of new business tool and systems.
  • Produced and distributed weekly status and monthly reports to the management team.

Confidential, Washington, DC

Sr. Business Analyst/Project Manager/QA Lead

Responsibilities:

  • Performed system analysis and analyzed business processes, gathered, and developed business requirements documentation.
  • Facilitated and participated in business requirements-gathering meetings with project stakeholders.
  • Developed system requirements and technical design documentation, and participated in peer review meetings, resulting in successful system deployment.
  • Worked closely with project stakeholders and provide guidance throughout the development phase to ensure requirements are correctly understood and implemented.
  • Created data dictionary, detailed systems workflow, Process flows and data flows documentation.
  • Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose and MS Visio for UML.
  • Administered multiple projects and closely interacted with the clients’ Project Managers for application design, development, and support.
  • Created and updated user guides documents and quick reference guides, trouble shooting guides, and training manuals.
  • Interacted with customers and technical team daily to ensure that customers’ applications are running seamlessly.
  • Managed and conducted requirements elicitation workshops and managed relationship with Business Stakeholders for Business Process Improvement.
  • Develop requirements documents, functional specifications, and documenting user interface Requirements.
  • Develop use cases and test scripts; assist technical staff in performing integration testing, and users in performing acceptance testing.
  • Facilitated weekly project status meetings (that include the development team and business team), generated and distributed meeting minutes, prepared and distributed weekly and monthly project status reports, and identified risks and proposed a mediation plan.
  • Participated and provided assistance to the customers during user acceptance testing (UAT) phase.
  • Continuously monitored project milestones to ensure timely delivery according to the schedule.
  • Ensured that all required steps and documents are generated according to the CMMI process.
  • Developed project-management plan documentation outlining project description, implementation approach, project scope, project monitoring and control, risk management plan and project plan.
  • Created and delivered test based and operational based release report application packages to the client’s Project Manager and provide assistance in the implementation through client established process.
  • Provided ongoing guidance and instruction regarding system development artifacts, information sources, methods, and processes.
  • Provided feedback to the knowledge management staff in identifying and developing policies, procedures, tools, templates, and activities to maximize the capture of knowledge.
  • Developed training materials for a major procurement tracking system for federal government.
  • Participated in the CMMI annual project audits and review meetings to ensure all focus projects are in compliance with the established processes.
  • Managed and coordinated multistate customer training logistics for newly developed applications and provided support to the training team.
  • Perform test planning, system performance testing, reliability testing, and trouble shooting.

Confidential, Reston, VA

Senior Consultant

Responsibilities:

  • Worked with key stakeholders to gather, define, and document operational processes and procedures to support the launch of multiple projects.
  • Facilitated and participated in business-requirements meetings with cross-functional teams and prepared process flows and Documented Business Requirements.
  • Analyzed and documented business processes and procedures based on internal stakeholder meetings.
  • Create new user stories and acceptance criteria based on the customer requirements
  • Managed project preparation and implementation and provided post-launch support throughout software implementation phase.
  • Managed and conducted requirements elicitation Sessions and managed relationship with Business Stakeholders for Business Process Improvement.
  • Provided operational input into training-material compilation and reviewed training materials.
  • Provided operational assistance during the vendor account setup for EDI and XML content and prepared requirements document.
  • Performed store mapping to identify service coverage using third-party software.
  • Developed weekly project status reports, identified risks and issues, and reported to the management.
  • Coordinated and developed training materials for user groups.

Confidential

Responsibilities:

  • Provided consulting services to the Project Manager and provided assistance in preparation of the “End-to-End Scoping” documentation for the Data Quality and Migration team.
  • The document highlighted organizational structure, responsibilities, common tools, migration scope, deliverables, and value proposition.
  • Interviewed and worked closely with key stakeholders for each application and gathered existing business processes and organizational structure.
  • Developed detailed report capturing enterprise systems processes and integrations and delivered to the management.

Confidential, Herndon, VA

Sr. Business Analyst

Responsibilities:

  • Performed system analyses, developed business requirements documentation, data dictionary, detailed process workflow and data flows.
  • Responsibilities included defining processes and procedures for procurement activities throughout Sales-to-Cash (STC) activities by analyzing existing processes then developing new procedures.
  • Requirements elicitation and documentation, development of Use Cases, and other design artifacts using UML in a RUP/Agile hybrid methodology.
  • Reviewed, validated, and upgraded re-engineered project-cycle processes with end-users and management.
  • Additional duties included managing procurement requests for multiple projects and developing reports on expenditure accruals.
  • Designed improvements and developed Budget Management System database that enhanced existing system capabilities.
  • Tracked project spending against the budget and developed reports on actual spending against the budget allocation.
  • Managed the STC website content and performed document updates for user groups.
  • Participated in the business process-improvement initiative, identified tools and standards and gathered existing data.
  • Also, developed budget analysis and expenditure reports for different departments; managed procurement, performed maintenance for Budget Management System, and developed reports for senior management.

Confidential, Vienna, VA

Consultant/Project Lead

Responsibilities:

  • Was responsible for project management, system analysis, development of user manuals, Business requirements documentation, detailed system process workflows and data flows.
  • For AT&T, performed a systems analysis of the existing processes, gathered systems requirements and user needs and identified IT alternatives to support core business areas within call center. This function required close cooperation with managers and call-center representatives.
  • Develop requirements and functional specifications, and documenting user interface Requirements.
  • Conducted analysis by monitoring customer-service representatives’ daily activities and documented for analysis.
  • Documented and generated final analysis reports to senior management, which led to major system enhancements.
  • Lead a team at Cable & Wireless to conduct system analysis and develop business process workflows. Also, developed and distributed system data dictionary and prepared training manuals and user guides.

Confidential

Senior Business Analyst

Responsibilities:

  • Performed system analysis and produced system requirements for company teams and provided solutions to internal customer groups.
  • Managed the consultant-enablement program and supported development of the MIS system for the IT department.
  • Actively participated in the Best Practice Model initiative, provided input for database content, facilitated training sessions, and supported development of training materials for newly hired consultants.
  • Participated in the review process to update the organizational taxonomy and information architecture.
  • Worked with knowledge management team to promote the integration with the institutional repository initiative.

Confidential, Washington, DC

Program Assistant

Responsibilities:

  • Performed work on projects involving economic development for multiple international countries in Eastern European countries.
  • Provided support during the project lifecycle from initiation, appraisal, implementation, and supervision.
  • Developed project plans and allocated resources for Project Implementation Units.
  • Coordinated and managed the annual Eastern European international project negotiations and was responsible for all the logistics for setting up these meetings.
  • Performed translation and interpretation work for variety of project documentation.
  • Developed project cost analysis and forecasting for project implementation and provided assistance in the field offices during the project travel.
  • Traveled to the project sites in Moldova, Ukraine, Armenia and Georgia and worked closely with the clients.
  • Managed contract approvals activities, performed loan disbursement work, and performed procurement work for Eastern European countries.

Tools: MS Office, Visio, MS Project, PWA, Clear Quest, Rational Rose, RoboHelp, Snagit, Team Pulse.

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