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Senior Business Process Analyst Resume

Oklahoma, CitY

SUMMARY:

  • Business communication has many forms, and it often needs to be directed to audiences with varied needs/interests.
  • Over the years, I have worked as a Senior Technical Writer / Editor, Marketing Writer, Business Process Analyst, and Instructional Designer / Trainer.
  • In all of these roles, it has been my job to identify audiences, pinpoint their specific information requirements, and deliver that information to them in a format that meets their unique needs.
  • With a professional career that spans more than 20 years, I have extensive experience in the following areas

SKILLS:

  • Technical / User Documentation
  • Marketing Communication
  • Writing/Editing Proposals / RFPs
  • Web Content
  • Human Factors (User Interface Design)
  • Business Process Analysis / Mapping
  • Instructional Design / User Training
  • Online Help Systems
  • Change Management
  • Content Management Systems

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Process Analyst, Oklahoma City

Responsibilities:
  • Documented business processes for Colonial Savings, including system / application flows throughout the organization. Project included creating complex Visio/TaskMap diagrams.
Confidential

Senior Instructional Designer/Writer,Oklahoma City

Responsibilities:
  • During a short - term project, wrote training scripts and developed web-based training modules and jobs aids. All modules were developed using Articulate Storyline.

Confidential

Freelance Writer, TX

Responsibilities:
  •  product briefs, spec sheets, and blogs related to the cloud and Big Data storage/data management systems. 

Confidential

Senior Technical Writer/Editor, State of Texas

Responsibilities:
  • Wrote Documentation Style Guide, designed project documentation templates, developed/taught training courses to support use of templates by project software engineers and sub-contracting agencies, and served as Senior Editor for all documentation delivered to the client . Project used IT Infrastructure Library and frameworks for IT governance and controls.

Confidential

Senior Technical Writer, NY

Responsibilities:
  • Analyzed Business/User Requirements
  • Designed user interfaces for business applications
  •  application developers/testers to ensure application quality/consistent ‘look and feel’ of applications

Confidential

 Senior Writer, Las Vegas

Responsibilities:
  • Wrote content  internal and client-facing websites
  • Redesigned the user interfaces for client-facing websites

Confidential

Bussines Analysist, FL

Responsibilities:
  • Wrote all technical/user documentation for web-based data warehouse applications
  • Fine-tuned user interaction design for applications to increase usability
  • Wrote all online Help related to applications being developed
  • Designed Change Management strategy for use during pilot/rollout programs
  • Identified all related communication/training needs
  • Developed training outlines for all business roles within company
  • Assisted in development of a measurable, long-term training strategy

Confidential

Freelance Writer, TX and USA

Responsibilities:
  • Designed/wrote content for web portal for use project teams
  • Designed and developed websites, brochures, annual reports, newsletters

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