EXPERIENCE SUMMARY:

Around 10 years of experience as a IT Business/Systems Analyst in Telecommunication, Health Care, Pharmaceutical and Finance industries with main emphasis on Business/Systems Requirements Gathering, Technical Documentation, Validation, and Testing. In depth knowledge of Software Development Lifecycle (SDLC) in relation to all the iteration of Waterfall, Rational Unified Process (RUP) and Agile Methodologies, excellent oral and written communication skills with the ability to interact with Business Users, Design/Development and Testing teams. Solid experience in providing implementation assessment, strategy, and mentoring services, extensive experience in conducting Joint Application Development (JAD) sessions with impacting stakeholders (SME’s, Development and QA teams).

TECHNICAL SKILLS:

• SDLC Methodologies
• RUP, ITUP, Agile, Waterfall
• Programming Languages
• C++, C, Mainframes
• Databases
• MS SQL Server, Oracle 9i, DB2, Microsoft Access
• HIPAA X12
• 835, 276,277,834,820,270,271,837
• Operating Systems
• Windows, UNIX
• Applications
• MS Office Suite, MS Visio, MS Outlook, MS Project, Mercury Quality Centre, Rational Requisite Pro, Clarity, Ultra Edit, Microsoft Team Foundation Server, JIRA defect tracking

PROFESSIONAL EXPERIENCE:

Client: Confidential Atlanta, GA

Sr Business Analyst

Responsibilities:

• Worked closely with Business Users, interfacing/impacted Applications and IT PMO teams throughout ITUP SDLC in coordinating and facilitating all stages/milestones of projects.
• Discovered, documented and maintained quality - requirements for assigned tracks. Created Review Records for requirements gathering sessions and other working/review sessions (SR, HLD, AD) and ensured that open action items are closed prior to gathering Approvals.
• Managed Scope during Requirements gathering sessions by ensuring requirements are within the scope outlined in the Project Scope Document (PSD) and identified/documented Requirements related risks.
• Conducted Joint/Business Requirements review sessions and gathered business approval for BRDs. Developed JRD/BRD and maintained requirements in Requisite-Pro.
• Designed and developed Use Cases using MS Visio.
• Facilitated JAD sessions and interacted with technical leaders from various project departments.
• Responsible for setting all attributes, Tagging and Tracing of all requirements and ensuring that there were no gaps (hanging/orphan reqs) in TTR’s generated.
• Worked with multiple Scrum teams and implemented project in Agile framework. Used RALLY tool for maintaining all EPICs/User Stories and acted as a Product Owner Delegate. Negotiated scope and Product backlog with Client, and worked with application teams on requirement analysis, schedule milestones and commitments.
• Conducted daily daily standup meetings to track tasks completed, to-be completed and any impediments.
• Participated in Solution Approach review sessions and working sessions of all major artifacts - SRD, HLD, AD.
• Worked closely with Application teams and was responsible for creation of Change Requests (CR) in One ATT CR tool and presenting them at CR forum.
• Worked closely with application track PMs to take every road-block away from application teams in order to enable them to deliver what the business has requested by the dates we have established.
• Managed scope of projects by working closely with track PMs and ensuring that business was aware of any scope-creep and related CRs.
• Prepared and maintained all documentation in project SharePoint folders (application dependencies, project contacts, tracking progress of work done in all milestones, etc).
• Assisted track PMs in PRISM work (setting up application folders in Artifact view; setting up of artifact packages in Work-Flow-Template; track application package delivery for all milestones - M3, M5, M6, M7 and DG3; review application artifacts for all milestones against IT UP standards).
• Served as a back-up to Track PMs and handled tasks (leading meetings, tracking pending tasks with applications, etc) on several occasions.
• Assisted QA teams in developing Test Plan/ Cases working with all interfacing/development teams.
• Used HP Quality Centre to maintain and link the test scripts and defects to respective requirements throughout the software development life cycle.

Client: Confidential, State of IL, Springfield, IL

X12 Business Analyst

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes/ X12 transaction sets and gathered requirements.
• Organized and facilitated meetings with the management, development and testing teams.
• Involved profoundly in the GAP Analysis of the transition from 4010 to 5010 focusing on how current transactions and system was going to be effected by the new 5010 compliance
• Conducted Impact Analysis of the changes identified in the Gap Analysis phase and charted the Impact ratings.
• Conducted Requirement Gathering sessions with the purpose of creating and defining the Business Requirement Document (BRD) and the Functional Requirement Document (FRD) using Rational Requisite Pro.
• Conducted Business/Functional requirement reviews and walkthroughs with the workgroup, designers, developers, and testers
• Used WTX (Web-Sphere Transformer Extender Design Studio v8.3) as a translator/mapping tool for performing HIPAA Validation on X12 files.
• Worked with ICD team in identifying major changes from ICD-9 to ICD-10.
• Conducted Sign-Off meetings with workgroup co-leads/IT teams to lock down the requirements/design/Test Plan.
• Created high-level Use Cases from Business Requirements and created UML diagrams like Use Case and Activity diagrams using MS-Visio.
• Used Ultra Edit for viewing and editing X12 files of all HIPAA transaction sets.
• Developed Companion Guides for the following X12 transaction sets - 835, 276/277.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Tracked stakeholder requested enhancements and changes using Requirement Traceability Matrix.
• Developed test plan and test cases working with the Quality Assurance Team. Used JIRA tool for bug tracking purposes.
• Executed SQL queries to test the database for records that detect and submit functional acknowledgement and remittance advice in the claims application.
• Conducted System Testing of the new application with the QA teams/Trading partners.

Client: Confidential, Thousand Oaks, CA

Business Systems Analyst

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gathering requirements.
• Prepared and updated Requirements Specification documents, Traceability Matrix, IQ scripts and OQ scripts as per the Amgen guidelines to be in compliant with FDA regulations.
• Created high-level Use Cases from Business Requirements and created UML diagrams like Use Case and Activity diagrams using MS-Visio.
• Responsible for writing the test scripts for various Integration Testing cycles and OQ in the implementation of the Argus Safety System (Adverse Event Reporting System).
• Created the Case Priority test cases for the Workflow state. Developed and executed Test Scripts for AERS (Adverse Event Reporting System).
• Gathered requirements, prepared use cases, test scripts of the following functionalities in Oracle Argus Safety system: Structured Book In, Unstructured Book In, Field Validations, E2B Import/Export, Generate/Close non EDC queries, Security and Audit Trial, etc
• Involved in preparing Test data Setup for all test scripts for Integration testing and OQ in the different environments and writing the deviations whenever necessary
• Performed Dry run for Integration Testing Cycles and OQ in Development environment, testing environment and Demo/Training environments for different functionalities across all tabs (General, Patient, Product, Event, Analysis, etc) in the Argus Safety System built on Microsoft dot net.
• Used HP Quality Centre to maintain and link the test scripts and defects to respective requirements throughout the software development life cycle.
• Executed basic SQL queries to extract data and generate reports, from Oracle 9i database using TOAD client.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Prepared all documentation for the project including Requirements specification documents, Use Cases, Test Plan and VSR.

Confidential, Edison, NJ

Business Analyst

Responsibilities:

• Facilitated JAD sessions, which focused on the definition of business requirements associated with Cigna’s claims process.
• Created Use Cases that defined the role of users who receive claims, users who process claims and users who adjudicate claims. Used MS Visio to develop UML diagrams
• Used Rational Requisite Pro for gathering and documenting requirements from business users.
• Utilized EDI Health Care Claim Payment/Advice Transaction Set (835) to make payments, send an explanation of benefits (EOB) remittance from a health insurer to a health care provider.
• Authored data flow diagrams, sequence diagrams and business process models that describe how the EDI Health Care Claim Transaction set (837) is used to submit health care billing.
• Conducted ICD-9 and CPT-4 coding verification for several functionalities in the process.
• Acted as a liaison by working closely with the development/testing team for achieving milestones.
• Collected test metrics weekly from the Clear Quest in RUP suite database that reflected the current status of the test execution and the state of the defects. Used Rational Clear Case for managing the version changes across all stages of the SDLC
• Used FTP-Pro for performing file transfers to and fro from FTP site to local computer. Used Ultra-Edit for browsing and editing files in tabs
• EDI Health Care Claim Status Request (276) and response (277) were used as part of the implementation by Cigna to request a status of a health care claim and find out responses.

Confidential, Bangalore, India

Trading/Business Analyst Trainee

Responsibilities:

• Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD) for the new software developed.
• Participated in JAD sessions with Subject Matter Experts (SME’s). Used Rational Requisite Pro for documenting requirements.
• Performed Feasibility Analysis and Risk Analysis.
• Additional responsibilities included mapping the requirements in Caliber to the Test Cases and Scenarios in Quality Center.
• Used Rational Clear Case and Clear quest for revision control and defect tracking purposes.
• Involved in identifying dummy data for test scenarios for the QA team
• Assigning defects detected by the Test Team to the relevant developers.

Confidential, India

Software Engineer/Business Analyst

Responsibilities:

• Supported prioritization of initiatives by coordinating with on-site and off-shore team members, facilitated requirement gathering sessions and documented functional requirements.
• Conducted JAD sessions, defined project scope, boundary conditions, dependencies, risks, and established activities/milestones to be achieved during each phase.
• Formulated Gantt chart for planning the project span and established dependencies between tasks and created work breakdown structure.
• Involved in preparing Business Requirements Document (BRD) and Functional Requirements Specifications (FRS) based on user requirements.
• Prepared use cases based on business requirements on DART application interface.
• Coordinated in gathering integration requirements between different modules and translated it in a proper manner to the developers accordingly for each production cycle by creating Traceability Matrix using Requisite Pro.
• Created Business flow diagrams and Activity diagram using Visio, so the developers and other stake holders can understand business process with possible alternate scenarios.
• Worked in formulating the test plan ensuring that the test matrix covers all the requirements, and validated the expected results in systems testing.
• During the design phase, worked with the development team to ensure testability, reliability, usability, maintainability and performance of the application.
• Worked with the teams of interfacing applications and supported their testing.
• Used Rational Clear Case and Rational Clear Quest for revision control and defect tracking purposes respectively.
• Provided technical support and coaching to project team members and stakeholders.