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Business Analyst Resume

Hamilton, NJ

SUMMARY:

High performance in information systems methodologies from conceptual design through documentation, implementation, user training, quality review, and enhancements.

TECHNICAL SKILLS:

  • Strong PC skills with proficiency in Microsoft Office.
  • Working knowledge of Clear Case (Document version control system), Clear Quest (Defect tracking system), and TOAD (SQL server), ECM, Ad Hoc reporting tools, & IMS
  • Excellent communication and organizational skills.
  • Ability to work independently and manage multiple projects and deadlines with proficiency.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Hamilton, NJ

Responsibilities:

  • Analyzes and understand the current OCSE processes to ensure context and implication of changes are allowable.
  • Coordinates Functional and User Acceptance Testing (UAT) by developing and executing the testing strategy, scheduling resources and facilities, and tracking test performance.
  • Coordinates documentation update, tracks, and resolves issues related to data quality.
  • Advance querying (SQL) skills.
  • Conducts high - level interviews and independent research to design creative, progressive IT solutions for business problems.
  • Gathers and documents reporting requirements from business owners and/or business analysts, prepares functional and technical design documents.
  • Attends JAD meeting.
  • Multitask priorities while being the subject matter expert or various disciplines.
  • Utilizes multiple testing tools for both front end testing features as well as load automated testing methodologies.
  • Assists project manager consultant in determining and monitoring overall project direction, scope, work plans.

Help Desk Analyst Supervisor

Confidential, Hamilton, NJ

Responsibilities:
  • Received and created tickets (ALLOY) for telephone calls, emails, and faxes from users having application, network connections issue, and/or printing issues.
  • Escalated ticket request to ensure managements awareness of severe problems and /or user access request that exceed documented targets.
  • Created shift reports including Help Desk Activity and 60 day Aging Reports for defects and enhancement request.
  • Worked tickets in tier 1 and tier 2 statuses.
  • Ran basic SQL queries in TOAD to identify, research, resolve and documents issues.

Payroll Specialist

Confidential, Audubon, PA

Responsibilities:
  • Manage work flow to ensure all payroll transactions are processed accurately and timely.
  • Perform daily payroll operations including reconciliation prior to transmission and validation of reports, execution of the time sheet and attendance payroll interface.
  • Knowledge base of State and Federal laws as they pertain to proper taxation of employer paid benefits, wage garnishment and compliance.

Guest Services Representative,

Confidential, PA

Responsibilities:
  • Provided superior customer service skills while interacting with high volume clients, guests, and colleagues.
  • Developed a full range and working knowledge of operational management including sales and auditing experience.
  • Demonstrated key leadership training skills while leading the transition on a new operating systems as well as new employee job shadowing.

Technical Support/Helpdesk

Confidential, Wynnewood, PA

Responsibilities:
  • Provided technical assistance and troubleshooting for Cable TV, Internet, and phone related issues.
  • Implemented new strategic plan to build client base and maintain high percentages of client retention.
  • Emergency response regarding outages, analyzed open service tickets for technical scope, follow up and closure.

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