Business Analyst Resume Hamilton, NJ - Hire IT People

SUMMARY:

High performance in information systems methodologies from conceptual design through documentation, implementation, user training, quality review, and enhancements.

TECHNICAL SKILLS:

Strong PC skills with proficiency in Microsoft Office.
Working knowledge of Clear Case (Document version control system), Clear Quest (Defect tracking system), and TOAD (SQL server), ECM, Ad Hoc reporting tools, & IMS
Excellent communication and organizational skills.
Ability to work independently and manage multiple projects and deadlines with proficiency.

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Hamilton, NJ

Responsibilities:

Analyzes and understand the current OCSE processes to ensure context and implication of changes are allowable.
Coordinates Functional and User Acceptance Testing (UAT) by developing and executing the testing strategy, scheduling resources and facilities, and tracking test performance.
Coordinates documentation update, tracks, and resolves issues related to data quality.
Advance querying (SQL) skills.
Conducts high - level interviews and independent research to design creative, progressive IT solutions for business problems.
Gathers and documents reporting requirements from business owners and/or business analysts, prepares functional and technical design documents.
Attends JAD meeting.
Multitask priorities while being the subject matter expert or various disciplines.
Utilizes multiple testing tools for both front end testing features as well as load automated testing methodologies.
Assists project manager consultant in determining and monitoring overall project direction, scope, work plans.

Help Desk Analyst Supervisor

Confidential, Hamilton, NJ

Responsibilities:

Received and created tickets (ALLOY) for telephone calls, emails, and faxes from users having application, network connections issue, and/or printing issues.
Escalated ticket request to ensure managements awareness of severe problems and /or user access request that exceed documented targets.
Created shift reports including Help Desk Activity and 60 day Aging Reports for defects and enhancement request.
Worked tickets in tier 1 and tier 2 statuses.
Ran basic SQL queries in TOAD to identify, research, resolve and documents issues.

Payroll Specialist

Confidential, Audubon, PA

Responsibilities:

Manage work flow to ensure all payroll transactions are processed accurately and timely.
Perform daily payroll operations including reconciliation prior to transmission and validation of reports, execution of the time sheet and attendance payroll interface.
Knowledge base of State and Federal laws as they pertain to proper taxation of employer paid benefits, wage garnishment and compliance.

Guest Services Representative,

Confidential, PA

Responsibilities:

Provided superior customer service skills while interacting with high volume clients, guests, and colleagues.
Developed a full range and working knowledge of operational management including sales and auditing experience.
Demonstrated key leadership training skills while leading the transition on a new operating systems as well as new employee job shadowing.

Technical Support/Helpdesk

Confidential, Wynnewood, PA

Responsibilities:

Provided technical assistance and troubleshooting for Cable TV, Internet, and phone related issues.
Implemented new strategic plan to build client base and maintain high percentages of client retention.
Emergency response regarding outages, analyzed open service tickets for technical scope, follow up and closure.

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Business Analyst Resume

Hamilton, NJ

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