Senior Business Analyst Resume

SUMMARY

Walt is a Seasoned IS professional who has designed, developed, managed, and documented applications for Web - based, PC mainframe systems along with mobile apps.
Experienced in full life cycle development as both a participant and manager.
Developed a QA methodology and Test Plans, user guides, and online help systems for several commercial software products.

TECHNICAL SKILLS

Software: Word, Excel, RoboHelp, SnagIt, Visio, SmartDraw, PowerPoint, Constant Contact, PRWeb, SBWire, FrontPage, HTML, SAS, Visual FoxPro, WestWind, Access, COBOL and many PC tools.

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Developed a Quality Assurance methodology and Test Plan with Test Cases to ensure that three mobile phone applications and a Web-based application operate as designed. Created a significant number of Test Cases and managed the process. The Test Cases included erroneous data, meeting performance standards, and security of the software.

Confidential

Business Systems Analyst

Created requirements and design documents for enhancements to software that supports major acquisition programs for Wrote user manuals for seven applications that comprise software, Created context sensitive Online Help using supporting users. Authored process document describing development and maintenance steps. Created a number of Test Cases processed for each release and participated in the testing.

Confidential

Senior Technical Writer

Created and edited many documents for Health and Human Services, Formatted and edited over 50 small proposals. Created and updated templates for tech writer use. Created guidelines document to help new tech writers in formatting various documents. Created overview document of process of Platform Engineering, edited about 100 processes, and hyperlinked all processes from the overview document.

Confidential

Technical Writer/Editor

Created and edited many technical documents relating to the Assured Identity system (government-wide badging system) developed for Homeland Security.

Confidential

IT Manager

Designed and developed a Website to support a major project for Department of Labor. Also, managed the IT staff.

Confidential

Consultant/Project Manager

While serving as Project Manager on several consulting projects all involving Web-hosted solutions—he designed and participated in the development of several applications. Also created an Installation Manual and Online Help or many software products using RoboHelp.

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