Business Analyst Resume

SUMMARY

Successfully Designed, Developed, and Launched cloud - based logistics workflow software
Successfully implemented and trained over 150 software client installations
Performed over 500 software and presented at multiple industry trade shows
Achieved top 10 rank on trucking software over competitors with much older domains utilizing on-site and off site techniques
Achieved 300% annual revenue growth for 2 consecutive years Delivery, while maintaining an 25% margin
Launched multiple businesses over 15 year period without outside investment or bank financing

TECHNICAL SKILLS

Agile Software Development Certified Scrum Master and Product Owner
Business Analyst specializing in process improvement
System implementation and training support
Management Operations, Office Administration, Sales and Marketing for both products and services
Team building develop strategies, delegate to team members, and meet deadlines
Profit and Loss Statements, Balance Sheets, and Budgeting
Price modeling and testing
Implement Search Engine Optimization, Pay Per Click ads, and website analytics reporting
Effective networker through associations and professional conferences
Fluent with MS Office (Word, Excel, PowerPoint), Visio, Sencha Architect, Story Boarding, WordPress, QuickBooks, GotoMeeting, Confidential Analytics, and multiple CRMs

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Business Analyst captured and utilized client feedback to drive new feature development
Training and implementation for over 150 clients
Web Marketing performed all website design, and managed analytics, SEO, PPC, and landing pages with A/B testing analysis.

Confidential

Founder and President

Software Design, System Analyst created and wrote technical specifications for all features including core data tables, workflow process, accounting functions, and a mobile app.
IT Project Management
Designed all software features and oversaw all development
Managed multiple co-located development teams
Designed and released Mobile App
Managed data re design
Managed migration from data center to Microsoft Azure cloud environment

Confidential

Founder and President

Grew from 1 to 30 trucks over 4 year period
Specialized in retail supply chain fulfillment, warehousing, break-bulk, reverse logistics, and dedicated line-haul services in Mid-Atlantic region
Hired and managed staff of 35+ comprised of drivers, warehouse, and administrative personnel
Performed all Human Resources duties of recruiting, screening, hiring, employee benefits, and terminations
Consistently achieved 25% operating margins, double the industry average.
Improved efficiencies through labor and expense reduction, and adopting new technologies
Implemented software solution in 2005 allowing company to reduce admin staff by 35%