Founder/Business Analyst Resume

SUMMARY

Dedicated and motivated self starter, offering extensive hands on experience in quality customer services, general office administration, business building strategies and knowledgeable educational background in business administration and communication studies.
Trained to deliver the programs and processes necessary for success.
Consistently produce results above client and employer expectation.
Excellent communication, organization and time management skills.
Strong multi-tasking abilities, needing little or no supervision.
Work well both independently and as a contributing member of the team.
Proven record of generating long-term customer commitments through superior customer service.

TECHNICAL SKILLS

Proficiency in CRM. SalesForce. Quickbook. Windows XP/Vista/7. Office Suite (Word, Excel, Access, PowerPoint).apps. Public and Social Media.

PROFESSIONAL EXPERIENCE

Confidential

Founder/Business Analyst

Successfully established and executed a business plan
Hire staff, manage schedules, payroll, taxes, and handle all financial needs
Organize meetings and conferences with clients to negotiate prices, contract guidelines, and arrangements for required materials.
Developed and maintained professional company website
Expanded company marketing by using innovative social media tools
Responsible for all aspects of office administrative functions such as develop and maintain filing system, conduct all aspects of data entry, answer calls and handle inquiries, manage office supplies, prepare travel arrangements and event itineraries, handle billing and invoicing, reviewing all incoming and outgoing correspondence, etc.
Successfully promote the company and maintain clientele against larger well known competitors
Worked with VIP clients to rightfully meet their needs and requests
Regularly followed up with clients and implemented surveys and questionnaires to create opportunity for improvement and performance reward

Confidential, Gaithersburg, MD

Account Executive

Report directly to Vice President of Business Operations
Performed the complete sales cycle from identifying new business, writing proposals, making presentations to perspective clients and to executing/closing deals.
Proactively sold new accounts and managed existing accounts to increase business
Maintained customer database and performed all aspects of account management including preparation of contracts, insurance certificates, data entry, etc.
Promote benefits of working with Marathon to trade associates and prospective clients
Focus on all business development activities including networking, strategic partner development, outbound contacting, direct marketing, generating sales, and ensuring that deadlines are met
Used computer software to create database documents, including graphs, spreadsheets and other documents
Generate reporting on account activities i.e. sales statistics, workforce and industry contacts, company expenditures, current & upcoming project data, proposal status, etc.
Develop relationships with new customers by utilizing excellent communication skills
Facilitated professional meetings with high-level clients during program expansion efforts
Attended industry related conferences, trade shows and events