SUMMARY:

• Senior business analyst with 18 years of professional experience in the financial services, insurance, government, and biotech sectors.
• Broad experience in new development as well as migration projects, with well - rounded background encompassing all phases of complex project implementation. Skills include:
• Gathering business requirements, developing required documents, and shepherding through reviews and final stages of business partner sign-off.
• Creating specifications, use cases, and UML diagrams for development and QA teams.
• Creating test plans and executing full-scale user-acceptance tests through approval.
• Experience in business process analysis, mapping and notation between current and proposed system environments.
• Strong working knowledge of Enterprise Data Warehouse(s) from requirements, data modeling through to final implementation phases.
• Extensive use of System Development Lifecycle Methodologies, including Agile, RUP, and Waterfall.
• Serving as conduit for communications among stakeholders (business partners, development, and quality assurance teams) over the full life-cycle of complex projects.
• Excellent written and verbal skills.

TECHNICAL SKILLS:

Hardware/OS:  IBM MVS, DB2, UNIX (and Oracle 11).

Software:  COBOL, IMS DB/DC, ‘C’ Advanced Programming, SQL, JCL, Visio, Microsoft Office, RUP, Agile, Erwin, Embarcadero ER Studio, MicroStrategy, Cognos Cubes, BO Reporting, AbInitio, SAP BW, SalesForce, Enablon, Jira, Mercury Quality Center.

PROFESSIONAL EXPERIENCE;

Senior Business Analyst

Confidential

Responsibilities:

• Collaborate with internal IT and vendor to manage enhancement and defect processes.
• Develop and deliver communication to stakeholders and end users.
• For this online application and domain(s), develop navigational user stories, perform regression and user acceptance testing activities.
• Create custom business intelligence reports for user community. 

Senior Business Analyst

Confidential

• Fully vetted yearly requirements, developed intricate business rules for development team
• Responsible for all functional specifications, regression testing and validation required for both projects
• Creation of user-acceptance testing for multi-state compliance (Aggregate Spend Compliance) and free-sample compliance reporting systems.
• Successfully implemented and provided end-to-end support for these Aggregate Spend Compliance Projects within the Confidential MDM environment.

Business Analyst

Confidential

• Visa Commercial Card 2013 business enhancements: Authored detailed use-case scenarios that included user-interface activities, decision paths, and UML diagrams.

Business Analyst

Confidential

• Customized technical documentation for Oracle Business Intelligence and other products for specific client environments.

Business Analyst

Confidential 

• Conceptualization and creation of critical-information templates designed to facilitate effective project turnover from development. Providing information via these templates became a completion requirement for all Visa IT projects during project acceptance.
• Created “train the trainer” workshop to ensure effective knowledge-transfer on using the templates during development.

Business Analyst

Confidential

• Developed portfolio of templates for business case, business requirements, functional design, use cases, test plan, and user-acceptance plan documents for consulting company seeking to expand its service offerings to include business analysis.

Senior Business Analyst

Confidential

• Data mapping, gap- and audit-tracking-capability analysis for Visa Commercial Card reporting migration to SpendVision, a vendor expense management and reporting software package.

Senior Analyst

Confidential

• Conducted working sessions with Delta on-staff dentists to map existing Delta dental-procedure codes to the new EDS processing system.
• Interviewed legacy project business users and performed “as is” to “to be” data-gap analysis to ensure accessibility of crucial provider data in the new system. Created functional design and use cases for provider-system data.
• Analyzed multiple existing system interfaces utilizing business process notation and Visio diagrams to ensure all necessary information was accounted for or could be obtained.
• Designed and implemented a Microsoft Access - to-Excel data-cleansing process that successfully identified 1,500 duplicate benefit plans, thus precluding them from migration to the new system (and thereby reducing the maintenance burden).

Confidential

Senior Analyst/Data Modeler

• Designed technical specifications for re-engineering 200 MVS Code Tables for movement to AbInitio Software, allowing MVS input (via DB2) and UNIX output data (via AbInitio) GUI graphs. Used SQL queries and analysis to identify referential integrity rules for specific data elements.
• Created MicroStrategy MSTR recurring and ad-hoc reports using transaction-level data from CDI, enabling Visa business units to analyze data for strategic business decisions.
• Manipulated transaction cube data (production Cognos Cubes) to meet internal Visa customers’ reporting needs. Trained users in creating custom reports.

Senior Systems Analyst.

Confidential

• Conducted face-to-face requirements interviews with Visa EU, CEMEA regions and member banks, gathered and refined requirements statements, and mapped requirements to global business architecture.
• Analyzed and developed swim lane diagrams to capture system interfaces.
• Co-facilitated the JAD sessions attended by all six Visa global regions to gain consensus on final requirements.

Project Manager

Confidential

• Deriving project planning and tracking information from project requirements, setting a schedule, and managing the project to the now-documented plan. As a result, all phased enhancements were delivered on time and met service level agreements.
• Assisted with budget forecasts, conducted project team meetings, and effectively communicated project status to multiple upper-management stakeholders.

QA Tester

Confidential

• Developed test scripts, identified test data repositories, set up test regions, and performed test execution, project tracking through to final implementation.

Team Lead

Confidential

• Development and delivery of project requirement enhancements, functional design documents, test plans, test data repository identification, and test execution.

Senior Analyst/Database Analyst

Confidential

• Key analyst in systems-rebuild project after catastrophic loss (United Artists).
• Analysis, development and implementation of city-wide Capital Asset Management System (CAMS) for the City and County of San Francisco.
• Validated and verified system data specification, and initiated UAT testing strategy and test plans to meet Department of Defense (DOD) documentation requirements for the U.S Air Force inventory restructuring project.
• Developed transit-route-scheduling system (assigning available drivers to routes) and trained employees on system use (AC Transit).
• Gathered order-processing system requirements and translated into data-flow diagrams (C&H Sugar).