SUMMARY

• A dedicated professional seeking a challenging position that will utilize my technical, multitasking, project and people management skills.
• Capable of simultaneously completing multiple long - term projects, as well as day to day operations, by using the wide range of organizational tools at my disposal.

SKILLS

• Proficient with the use  tools such as TCRS, Virtual Tech, Procure to Pay (P2P), TAS, Aperture Vista, WASP and PeopleSoft.
• Proficient with the use of Microsoft Word, PowerPoint, Excel, Access, Project, Outlook, Visio, HTML.

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

• Review of clients IT hardware infrastructure and processes for risk and inefficiencies, and recommend ideas for improvement and optimization
• Create and establish standard operating procedures (SOPs) and procedure control manuals (PCMs) for risk mitigation and audit
• IT hardware sourcing and procurement.
• Create and establish a quality assurance process

Senior Systems Analyst

• Manage the daily operation and installation projects for the Datacenter. Datacenter Liaison to project managers and Systems Administrators for all pending installation at the Datacenter. Manage onsite consultants and vendors.
• Create, review and update workflows for installation and decommissioning of servers, complete device elevation in cabinets, provision space and power, allocate network and SAN resources, update device type and location, and create report for management and compliance review.
• Evaluate infrastructure build designs and provide recommendation based on best practices and available infrastructure resources.
• Create, review, approve and implement records and trouble tickets such as TCRS, Change management, Incident management records, Virtual Tech and ResolveIT.
• Responsible for communicating, prioritizing and assigning project tasks to Datacenter Vendors and Service Delivery team.
• Responsible for communication projects status to Senior Management and stake holders on Conference Bridge and by email.
• Plan and coordinate infrastructure build out for open datacenter space and modification of existing infrastructure to accommodate incoming hardware
• Manage a physical and revolving Inventory of over $100 million, procurement and allocation of IT hardware for Inventory and projects.
• Worked with a team to plan and execute the closure of Weehawken Datacenter, 111 Wall Datacenter and Silver Springs datacenter. Decommissioning, migration, relocation, consolidation and virtualization.
• Develop process control manuals (PCM) with quarterly review and updates to ensure its integrity and efficiency.
• Participate in periodic audit for compliance and process improvement.
• Plan and coordinate all datacenter and facility expansion project for Cabinets, Power strips, UPS, PDU, CRAC units and generators, and provide continuous onsite support and maintenance.
• Hardware procurement for datacenter expansion and for inventory. Manage RFQ and RFP process, and review of responses.
• Infrastructure capacity planning, placement and resource allocation for distributed and mainframe systems.
• Plan, install and manage network, SAN, power and cooling infrastructure for the Datacenter.
• Responsible for the logistics of all incoming and outgoing hardware for the Datacenter site.
• Responsible for all devices on the raised floor in the Datacenter.
• Manage all server hardware build including but not limited to hardware assembly, iLO configuration, OS install, Memory upgrade, peripheral installs and testing.
• Manage and provide on-site, first and second level support for the Datacenter distributed systems infrastructure, including hands-on break/fix support to resolve complex distributed systems problems escalated from the Global business level 1 or 2 Systems Administrator.
• Systems Administrator for NADC disk wiping servers. Responsible for hardware build, OS installation, application deployment, day to day support and training.
• Responsible for managing the IT Asset Disposition process (ITAD).
• Acted as primary liaison for CITI Americas Datacenter to Citi Procurement Services and various vendors during IT Asset Disposition (ITAD) RFP vendor selection process.
• Manage a physical and revolving Inventory of over $100 million, procurement and allocation of IT hardware for Inventory and projects.

Senior Officer / Technical Analyst

• Responsible for coordinating the day-to-day activities of the department, including assigning tasks and setting priorities.
• Achieved a strong record of success in a dynamic environment.
• Developed, implemented and monitored service level agreements with team and clients, ensuring compliance and quick resolution of specific issues. Achieved 98.5% client satisfaction.
• Manage external vendors to support the ITAD by conducting weekly meetings, acting as a single point of contact for clients and vendors, and addressing any issues that may arise.
• Act as backup to the department manager in the event of absence.
• Responsible for creating weekly and monthly metrics reports that senior management can use to gauge departmental performance and individual contribution.
• Manage a revolving inventory of hardware worth over $50MM and ensure all equipment can be accounted for from purchase, through storage, and deployment to clients.
• Manage the daily group activities while working on other projects as required by senior management.
• Spearheaded several process improvement efforts, including HITS which have resulted in greater work efficiency that saves the department over 30 man-hours per week.
• Coordinated cross-functional team training exercises to ensure that all members of the group could act as backup to each other during absences.

Technical Consultant/Project Coordinator

• Team Lead for several of MPL’s short terms project and MAC at Goldman Sachs, Bank of America, Dutch Bank and Merrill Lynch.
• Organized and managed some Branch Conversion and upgrade from Windows NT 3.51 to NT 4.0.
• Participated in the Salomon Smith Barney’s (SSMB) Nextgen 2.0 Migration, Where a thirty-two member team from MPL provided hardware and software support before and after migration, PC builds and configuration, User Acceptance Testing (UAT), User Data Backup, site survey of users prior to migration, updating user information to meet the new SOE requirement, and Inventory Reconciliation ensuring that for every SOE PC deployed, there is a corresponding Novell PC collected.
• Retain by SSMD after the Nextgen 2.0 migration project to join Desktop Technical support team. Monitoring and troubleshooting servers and desktops on a daily basis in fast paced environment.