PROFESSIONAL SUMMARY:

• Expertise with Software Development Life Cycle (SDLC) and Business process Reengineering in Healthcare, Travel and Business Sector 
• Excellent working knowledge of Microsoft Office Tools including MS - Word, MS-Visio, MS-Project, PowerPoint, Excel, Access and Outlook.
• Experience in SQL queries for data analysis using Quality Center.
• Vast experience working on the Agile and Waterfall methodology.
• Expert communicator and facilitator with great interpersonal skills, effective interactions with business and technology professionals as well as executive management
• Excellent skills on Requirement Gathering, Functional Requirement specification drafting, creating Test Plans, Test Cases and reporting bugs/ gaps.
• Experience with process modeling using UML, flow charts, sequence, and activity Diagrams and Use Cases.
• Experience in design and requirements mapping of Portfolio Performance Measurement tools, Management, Health and Travel Systems.
• Strength include organizing JAR, JAD sessions, ROI, GAP and risk analysis, Cost-benefit analysis, facilitated functional design meeting and documenting requirements, use cases, change management, system redesign, implementation.
• Excellent Communication, Negotiation, Analytical and Documentation skills Proficiently used rational tools during all four phases of RUP: Inception, Elaboration, Construction and Transition.

TECHNICAL SKILLS:

Business Analysis tools: Rational Suite, .Net, MS Visio and Visual Paradigm

Methodologies: RUP, Agile/ Waterfall Process and UML

Operation Systems: Mac OS X Version 10.8.2, iOS, Windows 95/98/NT 4.0/2000, XP, MS DOS and Unix

Databases: SQL Server 7.0/2000 and MS Access 7.0

Project Management Tools: MS Office Suite (Word/Excel/PPT ) MS - Visio and MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Business Analyst

Responsibilities:

• Lead a team of 5 team member
• Led BPR efforts with multiple stakeholders and project teams to capture business rules, system flows, current and future business process flow, baseline and optimal performance, and produce ideal state requirements for Acquisition and Procurement procedure processes.
• Mapped and simulated business processes for current and ideal states in MS Visio, and IBM System Architect (SA) using Business Process Model and Notation (BPMN) 2.0 and Department of Defense Architecture Framework (DoD) standards.
• Produced and streamlined project methodologies to integrate EA, Process Analysis, BPR, functional requirements gathering, acquisition compliance, and risk analysis work streams.
• Provided project management support by creating/maintaining the Plan of Action and Milestones, MS Project plans, weekly and monthly status reports, and utilizing MS Access and SharePoint to track project issues and risks.
• Cultivated knowledge of Navy Financial Management, Procurement, and Acquisition procedures to understand End-to-End (E2E) business flows, Workflows, Contracting, applicable policies and regulations, and maintain or improve procurement, contracting and acquisition requirements.

Confidential, Washington DC 

Business Analyst

• Lead a team of 17 (Full Development Team)
• Worked in a .Net Environment on Web-Application Development from the ground-up, Enhancement, and Maintenance
• Performing all agile project management
• Liaising with the system development and testing teams to review diagrams
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Extensively worked with SME's to better understand the existing claim processing at COMIC Health.
• Gathered requirements by conducting JAD sessions with the purpose of defining the functional business requirements.
• Identify the scope, business objectives and documents the functional requirements for each release.
• Determined the impact of HIPAA-5010 on current business operations to define and develop business and technical requirements within and across transactions.
• Communicating requirements to IT senior analysts
• Participating in requirements progress/briefing sessions with the business which includes providing updates on feasibility, alternative and schedule
• Prepare clear and concise system and user documentation for each enhancement
• Creating and maintaining up-to-date Business Process Diagrams
• Reviewing test cases/scripts to meet business requirements
• Assisting business during their system testing
• Engaging in knowledge transfer to gain insights, understanding and hands-on application of best practices.
• Ability to motivate and lead people, employing appropriate management styles. 
• Guiding Agile project teams to achieve a high level of performance. 
• Managing stakeholder communications.

Confidential, Washington DC

Project Manager/Administrator

Responsibilities:

• Lead a full SDLC team of 4 team members
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications to design the Royal Jordanian website.
• Meet up dignitaries and high ranking associate/ officials to discuss on new insights and development.
• Acted as a liaison between the Local and International Media and the Consulate
• Research and handled the Jordanian Tourism Board, Northern America awareness program.
• Corporate Branding
• Helped in the review of Test Requirement Documents & the evaluation of the online visa/ payment system

Confidential, USA

Business Analyst

Responsibilities:

• Acted as a liaison between potential system users who have a business problem and technology people who know how to create automated solutions.
• Authored high level and low level use case diagrams, sequence diagrams, collaboration diagrams to define system interactivity and specify functional and technical requirements using UML.
• Followed the UML based methods using Rational Rose for Business Modeling.
• Gathering Business Requirements and designing the Test Plans and Test Scenarios accordingly, involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and Use cases diagrams using MS Visio.
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Documented a framework (.Net Application) for their desired business analysis approach including responsibilities, techniques, and interfaces to the rest of the organization.
• Helped in the review of Test Requirement Documents & the evaluation of the Master Test Plan
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Participated in UAT sessions to ensure product reliability before general release.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other.
• Manage the change management process if there is any new requirements/changes post implementation