Business Analyst | CSM Resume - Hire IT People

SUMMARY

Successfully Designed, Developed, and Launched cloud - based logistics workflow software
Successfully implemented and trained over 150 software client installations
Performed over 500 software demos and presented at multiple industry trade shows
Achieved top 10 rank on Google for “trucking software” over competitors with much older domains utilizing on-site and off-site SEO techniques
Achieved 300% annual revenue growth for 2 consecutive years for Mid-Atlantic Delivery, while maintaining an 25% margin (twice the national average)
Launched multiple businesses over 15 year period without outside investment or bank financing

TECHNICAL SKILLS

Agile Software Development - Certified Scrum Master and Product Owner
Business Analyst - specializing in process improvement
System implementation and training support
Management - Operations, Office Administration, Sales and Marketing for both products and services
Team building - develop strategies, delegate to team members, and meet deadlines
Profit and Loss Statements, Balance Sheets, and Budgeting
Price modeling and testing
Implement Search Engine Optimization, Pay-Per-Click ads, and website analytics reporting
Effective networker through associations and professional conferences
Fluent with MS Office (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst | CSM

Business Analyst - captured and utilized client feedback to drive new feature development
Training and implementation for over 150 clients
Web Marketing – performed all website design, and managed analytics, SEO, PPC, and landing pages with A/B testing analysis.

Confidential,

Founder and President Project Mangement

Software Design, System Analyst created and wrote technical specifications for all features including core data tables, workflow process, accounting functions, and a mobile app.
IT Project ManagementDesigned all software features
Managed multiple co-located development teams
Designed and released Mobile App 2010
Managed data re-design and release 2012
Managed migration from data center to Confidential cloud environment in 2013

Confidential

Founder and President Human Resource

Grew from 1 to 30 trucks over 4 year period
Attracted national distribution accounts such as Maytag, Williams Sonoma, and DHL Global
Specialized in retail supply chain fulfillment, warehousing, break-bulk, reverse logistics, and dedicated line-haul services in Mid-Atlantic region
Hired and managed staff of 35+ comprised of drivers, warehouse, and administrative personnel
Performed all Human Resources duties of recruiting, screening, hiring, employee benefits, and terminations
Consistently achieved 25% operating margins, double the industry average.
Improved efficiencies through labor and expense reduction, and adopting new technologies
Implemented software solution in 2005 allowing company to reduce admin staff by 35%