SUMMARY:

• Experienced Business/System Analyst with experience in Process Analysis, Process Modeling and researching business requirements.
• Strong business analysis skills and understanding of the Software Development Life Cycle (SDLC) utilizing Rational Unified Process (RUP), Agile, Scrum and Waterfall.
• Regularly conducted Joint Application Development (JAD) sessions with end - users, SMEs, development teams and QA teams for project meetings, walkthroughs and customer interviews.
• Experienced in generating reports and data analysis using SQL, dynamic/parameterized SQL queries, stored procedures, using SQL joins.
• Identified existing technologies by performing gap analysis, documenting the enhancements to meet end-state requirements.
• Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
• Dexterous in creating software requirement specifications (SRS) using Rational Requisitepro, using UML diagrams such as Use Cases, Class Diagrams, Activity Diagrams, Sequence Diagrams using RequisitePro, UML and MS Visio in designing business models.
• Expertise in Rational tools like Rational Rose, Clear Case, and Clear Quest. Broad range of technologies, including business process tools such as Microsoft Project, MS Access, Visio, Data Warehousing concepts and web design and development.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Effective in cross-functional and global environments to manage multiple tasks and assignments concurrently.
• Self-motivated with commit-to-success attitude, ability to handle ambiguity, work independently as well as a team member, ability to handle multiple projects simultaneously, able to communicate effectively with multifunctional teams at all levels, capable of delivering solutions under high pressure environment.

TECHNICAL SKILLS:

• Functional Areas:
• Business Analyst, Quality Analyst
• Change Management Tools
• Rational Clear Case, Clear Quest, Git
• Project/Requirements management, Agile
• Requisite Pro, HP ALM/Quality Center, JIRA/Confluence, Microsoft Project, Version One
• Business Modeling Tools
• Rational Rose, MS Visio
• Business Suites/Tools/Utility
• SharePoint Portal Server, MS Visio, MS Project (WBS, CPM, PERT, Gantt charts), MS Office, Virtual UML
• Data
• SQL Server, Oracle, MS Access, MS Excel
• HTML5, Javascript, CSS3, Bootstrap, VB Script, VBA/Macros
• Environments/OS
• Windows, Mac/iOS

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Business Analyst for the applications transfer from Texas Department of Transportation (TXDOT) to Texas Department of Motor Vehicles (TXDMV) Servers.
• Requirement and design documentation for the applications identified during the discovery phase as having dependencies on or with the applications marked for the migration.
• Created Migration plan for internal/external user accounts.
• Researched, identified and documented application dependencies between the various TXDMV MS-Access applications.
• Worked with the developers, management and project manager in scoping the requirements and specifications for the transfer of the MS-Access and MS-SQL applications from Texas Department of Transportation to Texas Department of Motor Vehicles servers.
• Used Visio to create infrastructure diagrams with all applications and their respective database dependencies.
• Facilitated several sessions with Business users and stakeholders to identify requirements.
• Developed a project dashboard on the SharePoint portal repository to track progress of migration phases.
• Hosted weekly status calls with LOB senior management to provide project status, and highlight risks and issues.
• Collaborated to develop documentation and methodology to streamline project submission and implementation.
• Created a business case for implementation of an expanded infrastructure.
• Worked closely with the end users, business technologies, and others to understand and prioritize business goals and information needs related to the project.
• Negotiated with resource managers during acquisition of project team. Communicated the scope of work to the resource manager for proper selection of resources to ensure that project team members are capable of producing the necessary project deliverables successfully.

Confidential, Hartford, CT 

Business Analyst

• Designed, created and modified web sites analyzing user needs for optimal performance.
• Proficient and worked with HTML5, CSS3, JavaScript and jQuery.
• Evaluated code to ensure that it is compatible and meets industry standards.
• Validated test routines and corrected problems for all browsers, devices or operating systems.
• Analyzed business requirements and documented the BRD (Business Requirements Document).
• Managing work plans, updating project scorecard, reporting weekly status and meeting coordination.
• Prepared written reports/presentations summarizing research findings and analysis.
• Facilitated several JAD sessions with stakeholders to identify requirements.
• Reviewed and edited requirements, specifications, business processes and gave recommendations related to proposed solution.
• Used the UML based methods to create Sequence Diagrams, Collaboration Diagrams and Class Diagrams.
• Conducted both Gap analysis and data analysis to determine the design and architecture of the system.
• Facilitated meeting with the clients to know their expectations and followed up throughout the SDLC (Systems Development life cycle).
• Setting realistic Project expectations and Conducting Project related presentations.
• Employed agile methodologies, especially Microsoft Solutions Framework (MSF) to ensure rapid iterative software development.
• Involvement in full life cycle implementation of application right from client requirements capture, business modeling, development, testing and deployment.
• Directing and managing the change control process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding through emails with work stream owners to discuss the impact of change request on the project.
• Ad-hoc analysis using SQL to resolve functional issues and identify problems/areas for opportunity and improvement
• Supported the Board of Change Management to ensure all change requests meet guidelines and policies.
• Co-ordinate with the plan owners to update the project plans with any impact due to a change request. Verify if the contingency plan will absorb any delay in project due to change request.
• Created project assessment document, project charter and communication plan to support PMO process.
• Consistently managed and track project performance, resource allocation, and operation costs
• Involvement in developing the test strategy and assisted in developing test plans, test case objectives and test cases. Developed Test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specification and product knowledge.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Analysed business needs for customer service reps and customers experience with the self-support portal and created Use Cases, Use Case diagrams, Data Flow Diagrams, Activity diagrams.
• Proficient in using Rational Requirements Composer (RRC) to create use cases, assign artefacts and features for traceability.
• Designed context diagram illustrating scope complexity, test data required, and time estimate justifications for the SIMS (new POS) end-to-end integration testing effort.
• Envisioned detailed implementation strategy for testing the data (Inventory, Customer,) flowing from the POS UI into the Lawson Financial System (General/Cash Ledger).
• Documented test case scenarios with specific instructions for creating test data by General Ledger, Cash Ledger, Inventory Depreciation, etc.) using excel & HP Quality Centre.
• Created & executed end to end and User Acceptance Test (UAT) test cases for customer POS system validating data from the POS user interface, Retail Management System and Benefits Management System.
• Conducted JAD sessions with Business Sponsors, SME, Program Manager, Solution Manager, vendors, users, Marketing & Sales Groups, Finance Groups to understand the Current state for Subscription Management process.
• Involved in gathering business requirements from different departments for customizing SharePoint 2010 according to the requirements.
• Experience in integration testing, system testing, user acceptance testing (UAT), functional testing/black box testing, grey box testing, regression testing, GUI testing, performance testing.
• Ensured that all major problems and constraints of the existing business process/system were identified and Interdependencies are accurately documented and are traceable back to the Business Requirements.
• Assisted the project team to select the most reasonable solution.
• Conducted Use Case walkthroughs in an effort to identify and realize the processes and flows involved in the new system
• Created and share documents on SharePoint and provided relevant access to the users
• Prepared the Requirements Tractability Matrix (RTM) and the Test Plan / Test Cases based on the use cases identified during the requirements gathering
• Conducted Gap analysis and developed Systems Specifications document to define the impact of the new requirements on the existing system
• Strong written and oral communication, Strong organizational, associative and conceptual thinking skills. Excellent multi-tasking skills (managing between different projects on priority basis
• Worked in Salesforce CRM application for Sales, Marketing, and Support departments
• Assisted in conducting and documenting workflow modifications and manual procedures

Confidential, Park Ridge, NJ

Business Analyst

Responsibilities:

• Assisted Project Manager in developing estimates for the project by identifying development & testing team tasks.
• Translated business requirements into user stories and tasks for agile BI projects.
• Provided effective e-commerce solutions to complex administration and content management issues, including server-based and third-party shopping cart systems, cross-product marketing, shipping gateways, placement strategies, category/product oversight, and other daily functional e-commerce operational tasks.
• Managed the application support product backlog using JIRA cards
• Assisted in developing project schedule, project status reports and attended project progress meeting to report on project progress.
• Created high level user story/tasks in the JIRA, initiating the implementation of the migration project.
• Designed and developed project templates based on SDLC Methodology
• Gathered Business Requirements, analyzed data/workflows. Defined scope and progressed from Problem Statement to well-documented design
• Prepared RFP/RFI documents and vendor evaluation by interviewing and simultaneous comparison of all vendors.
• Created, tested, and demoed various SharePoint sites including creating document libraries, lists, links to other web sites, web parts and their content.
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show end-to-end business model and business process mapping exercise including swim lanes
• Designed and developed project document templates based on Agile/Scrum methodology
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS). Understand and articulate business requirements from user interviews and then convert requirements into technical specifications
• Assisted the development team with demos to the Product Owner and ensured that any changes requested in the demos were implemented
• Prepared User Stories for various business scenarios to meet the acceptance criteria
• Held regular meetings in the form of JAD sessions with developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand
• Designed Use Case Diagrams and wrote their specifications in the Use Case Specification documents using Visio based on the Requirements gathered
• Developed wireframe/mockup of a dashboard and ensured the developer gets the requirement
• Followed the UML/Visio based methods to create: Use Cases and Activity Diagrams
• Actively participated in the process of data mapping of products and benefit systems and ensuring all data fields are functioning correctly
• Performed Data Analysis of existing data through SQL
• Involved in performing GAP Analysis by identifying existing technologies and documenting enhancements to meet end state requirements
• Participated in writing several test cases for UAT and regression testing

Confidential, Beaverton, OR

Business Analyst

Responsibilities:

• Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/workflows, defined scope, projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show end-to-end business model and business process mapping exercise including swim lanes
• Analysis of client requirements leading to the preparation of Systems requirements and design documents.
• Involve in Post Implementation phase of the first release of migration, tracking the bugs through JIRA on regular basis, and re-prioritizing the issues in daily scrum calls with business.
• Worked with PM in finalizing project plan document using MS Project. Prepared BRD and FSD. Prepared detailed Use cases that represented the various factors involved and their relationship with the system
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Business Process Modeling
• Extensively used Agile methodology and utilized Software Development Life Cycle (SDLC) to configure and develop process, standards procedures
• Ensured User Stories were of the highest quality which delivered the business value and facilitated Story Point discussions to analyze the level of effort on project specifications
• Created mock-ups and wireframes using Visio and presented them to the client business team, stakeholders and design experts for approval
• Communicate progress with Product Owner and Project Executives
• Worked as an Interface between users and different teams involved in the application development for better understanding of the business and IT processes
• Performed GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation
• Tracked UAT issues/bugs and prepared reports.
• Data mining, Data analysis using tools such as SQL queries, Microsoft Access, Excel for data comparison
• Performed Data Analysis and Data validation by writing basic queries against the database.