SUMMARY:

• A Business Analyst/Product Manager with 12 +years of IT Industry experience mainly surrounds Life/Health/P&C Insurance/Reinsuranceverticals, Confidential Project implementations, offshore - onsite account management, and in-depth understanding of various processes.
• Strong knowledge of Software Development Life Cycle (SDLC - Requirements Analysis, Design, Construction, Testing, Implementation, Support) and Agile, Waterfall methodology.
• Strong abilities in designing Test Plan, Test Strategy, Estimations, Scheduling and Risk Management.
• Reliable record in Test Project Management with an ability to recognize business objectives, develop approaches, Estimate Resources, and deliver project deliverables on time.
• Extensive experience in organizing and facilitating joint application development (JAD) sessions for Requirement Gathering through interviews and workshops with user(s), subject matter experts (SME’s), and business stakeholders.
• Expert in translating Business Requirements into Functional Specific requirements and Business logic and Experience on data mapping, data accuracy and data quality.
• Created Data Mapping Documents and worked with business to write transformation rules.
• Knowledgeable on Data warehouselife cycle and front end reporting tools like Confidential .
• Configured Client’s Product Line (Group Health and Life) of Business Rules in InsPro System at various levels

TECHNICAL SKILLS:

Méthodologies: SDLC, Waterfall, Agile (SCRUM)

System Platform: Windows 98/2000/XP/Vista/7, Mac OSX

Technologies: HTML, CSS, Java, JavaScript, Android, IOS and PHP

Databases: MS SQL Server, Oracle

Test Tools: Manual Testing, User Acceptance Testing, Database Testing, JIRA

Documentation Tools: MS Office (Word/Excel /Power Point)

PROFESSIONAL EXPERIENCE:

Sr Business Analyst

Responsibilities:

• Conducted (JAD) sessions and workshops for Requirementselicitingfor“Trustmark Insight portalReports”with (SME’s) - New Business, Policy Servicing, Billing, Claims and Agent Management.
• Created User Stories in an Agile Scrum Methodology. 
• Maintained proper communication with the Scrum team to ensure that the Done Criteria and requirements were addressed appropriately in ALM.
• Wrote SQL queries to conduct datavalidation tests ondelivered Reports.
• Provided Test scenarios for Reports delivered.
• Responsible for Billing & Collections Integration and computation functionality (CBS to InsPro) which involves actuarial validations.
• ConfiguredBusiness Rules settings in InsPro Policy Admin System at Company Level, State Level, Client Level for Producers. (i.e. Agency Demographics, Licensing, Appointments, Commission Percentages, Advances, Advance Recovery rules, Termination rules, and hierarchy settings between Enrolment Company, Enrollers, Brokers)
• Worked with the testing team to ensure all the test scenarios are captured and conducted User Acceptance Testing for Actuarial scenarios like TEMRA - MEC Policy rules, 1035 Exchange, Premium changes while Material Changes triggered through transactions in Confidential .
• Responsible for Defects management process. I.e. Triaged defects through WebEx meetings with InsPro on behalf of Clienttracked in ALM and acted as the liaison among internal stakeholders.

Environment: Agile Scrum Methodology, MS Office, ALM

Sr Business Analyst

Responsibilities:

• AXA AWD10 Upgrade Project - Automatic Work Distributor (AWD) which controls various automatic processes of nbA (New Business Accelerator) and ESP (Enhanced Service Portal) through its work flows.
• Created and maintained the process documents for the project to be used for collaboration with developers and project manager.
• Scrum master in Scrum meetings and worked closely with the Subject Matter Expert.
• Used MS Word, MS Excel, MS Access, and MS Visio for documentation and analysis reports among other project management and reporting tools.
• Involved in creating test scenarios for NB and ESP, for User Acceptance Testing (UAT) and obtained sign off from the client.
• Produced and managed documentation on release activities to support problem resolution.
• Participated in Bug resolution meetings by actively triaging issues related to NB and ESP.
• AXA DTCC Integration Project - The DTCC is a US Post-trade financial services company providing clearing and settlement services to the financial markets for AXA Wholesale business. The key enhancements include new Financial Activity Reporting (FAR) functionality incorporating additional life products for Commission (COM) and Positions and Valuation (POV).
• Involved in generating test scenarios for DTCC AXA Integration portal, and conducted User Acceptance Testing (UAT) after obtaining sign off from the stakeholders.
• Wrote SQL queries for validating POV values.
• AXA-LPL-View Project – LPL is offering a new version of their Account View software to both their retail customers as well as AXA. Accessed through AXA-Equitable.com using single sign on capabilities, Account View is the primary tool for clients with LPL Accounts, to obtain Account Level Information, Statements and signup to “go paperless”. The project will convert AXA clients to the new Account View.
• Conducted and facilitated meeting to transition project knowledge to PMs and QAs after requirement sign off, for brainstorming, JAD sessions as well as interview sessions.
• Worked closely with the UAT testing team to perform the UAT and make sure all the defects are assigned to right developers and successfully tested before closed.
• AXA Pay base Replacement Project – Is intended to replace NOC check printing software which is at end of life. The project will upgrade the current check printing software that supports the life products for AXA Equitable and MLOA serviced policies. This system interface with AWD, LATTE and OBI. All check transaction (Premium Payments, Surrenders, Loans, Maturity and Death Claims) work flows will be modified with additional approval authorities and controls.
• Analyzed and designed the workflow diagrams for system using MS Visio.
• Designed and developed Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams using UML.
• AXA Salesforce-TrueCompCompensation Project: Built Agency Hierarchy and Commission compensation through True Comp a Third-Party Compensation system which will be integrated to SEIBEL an Agency Admn system and Salesforce.
• Generate Different reports (Paid/Pending Business Reports, Dash boards) through Salesforce application.
• Developed requirement traceability matrix (RTM) for maintaining/updating Systems requirements using MS Excel.
• AXA Ced: It is aReinsurance system which manages AXA’s Reinsurance needs and it requires continuous enhancements to accommodate day to day market changes.
• As a part of enhancements involved in providing requirements for functionality changes including Direct Business, Commissions and Limits etc.
• Provided Test Plan and test scenarios for Producer Management functionality implementation.

Environment: Scrum Methodology, MS Office, SQL Server, MS Visio, UML,ALM.

Business Analyst

Responsibilities:

• Updated and created several process flow documents for Guidewire Policy Center, Billing Center and Claims Center.
• Elicited requirements from stakeholders and document them in scope document.
• Presented business/ requirements to various impacted LOBs, development groups and technology partners.
• Conducted and facilitated meeting to transition project knowledge to QAs after requirement sign off, for brainstorming, JAD sessions as well as interview sessions.
• Send Project announcements to the entire project team to make sure everyone is on the same page.
• Create Requirement tractability matrix to keep the team up to date on the work being completed vs. work to be completed.
• Responsible for new change control after requirement approval/sign off.
• Built business & technical knowledge to become a subject matter expert (SME) in Risk.
• Worked closely with the UAT testing team to perform the UAT and make sure all the defects are assigned to right developers and successfully tested before closed.

Environment: MS Office, SQL Server, Oracle Report Developer 10g, HP Quality Center, agile and waterfall

Business Systems Analyst

Responsibilities:

• Facilitated and managed meeting sessions with committee of SMEs from various business areas.
• Conducted JAD sessions for requirements gathering for Policy Center and Billing Center implementations.
• Provided UAT scenarios in R3 release of HERO application - a Guidewire Claims management system.
• Analyzed defects based on use case flows and provided business knowledge to development team in resolving the defects.
• Developed and executedtest scenarios, test cases, and test plan.
• Actively participated in daily bug triage meetings, reviews and walkthroughs and interacted with developers to ensure QA for high quality software.

Environment: Agile Scrum, MS Visio, SOAP, Test Manager, RUP, MS SQL Server 2000, SharePoint 2010.

Business Analyst

Responsibilities:

• Worked on Multiple Policy Administration System for the purpose of due diligence (Pre Migration), where we found Gaps between Target system and Source system so as to compute migration cost.
• Gone through the systems and documentation to capture total product and process features of target and source system.
• Done gap Analysis using a Capgemini tool to arrive on the Gaps between source and target system.
• Liaised with business, functional and technical people for obtaining knowledge and to clarify doubts.
• Responsible for obtaining sign-offs on the final deliverables with the client.
• Studied the interfaces with Policy admin system and its impact on post migration.

Business Analyst / Team Lead

Responsibilities:

• Interacted with Software development team– (OIPAS team) and Business users as a liaison in helping developers to understand the business requirements thereby ensuring the proposed applications comply with the business specifications.
• Conducted JAD sessions with the project stakeholders including tech leads of the project development and testing teams to come up with the idea and feasibility analysis of implementing the PMS application using service oriented architecture.
• Prepared project plan and defined different milestones.
• Met with different business users to determine user requirements and goals.
• Worked with QA testing team to design test methods to verify the applications functions of consumer loan, home equity, refinance and commercial loan activities
• Designed and developed Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams using UML.
• Discussed different functional requirements and defined high-level design and Use Cases.
• Used MS Excel and MS Word to create a field-to-field data map that was used as a main specification document for the conversion program.
• Created Functional Test scenarios, Test Cases / Scripts based on the specifications manually.
• Involved in Systems Testing / Functional Testing of the application
• Wrote User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates.
• Developed requirement traceability matrix (RTM) for maintaining/updating Systems requirements using MS Excel.
• Delivered and maintained extensive documentation for future extendibility of the Systems.

Environment: AdminServer Rules Palette, Aqua Data Studio, Oxygen XML.

Underwriter/Claims Analyst

Responsibilities:

• Responsible for thorough scrutiny of proposals and underwriting, analyzing the proposals for life insurance, so as to ensure the insurability conditions of the life with the emphasis on the key factors like insurable interest, moral hazard and other factors which affect the underwriters decision, imposing all relevant restrictive clauses.
• Verification of medical requirements, quality of medical examinations periodically, against the incidence of early death claims.
• Collecting and forwarding the data to arrange for re-insurance for cases beyond retention limit.
• Consolidating the data and preparing MIS reports and ensuring that the data purity is maintained.
• Processing of Policy loans and all requests related to loans.
• Settlement of Surrenders and Foreclosures.
• Processing all types of enquiries / requests from policy holders for alterations like change of nominations, change of address etc., and effecting assignments.
• Effecting revival of lapsed policies, after obtaining the evidence of continued good health and insurable interest.
• Responsibility of looking into customer relation matters to redress the grievances, being member of CRG (Customer Relation Group).
• Managing the Salary Savings Scheme department and reduction of errors that would creep in during appropriation of premiums.
• Initiating the procedure of disbursing the Maturity Claims by sending intimations to policy holders in advance.
• Payment of Maturity Claims, arriving at the total amount viz., Sum Assured along with vested bonus, interim bonus and terminal bonuses.
• Payment of Discounted claims in the last policy year where Policy holder claims so.
• Payment of Death claims after receiving all the requirements, confirming the title, after receiving the investigation reports.
• Reconciliation of Maturity & Death claims.
• Preparing year end schedule of Maturity & Death claims.