SUMMARY:

Extensive expertise with program planning, project management, contract management, process improvement and implementation, and tools development. Analyzes customer needs, exercising facilitation and communication skills, bringing all parties and ideas together for successful project outcomes. Integrates big picture perspective while strategizing to overcome challenges, and meeting or exceeding project objectives. Demonstrates intuition and adaptability in the face of growth and change, providing a solid and practical approach to service delivery and business operations.

Core Competencies:

• Problem Identification /Resolution
• Data Compilation /Analysis
• Information Resource /Delivery
• Process / Procedure Documentation
• Sprint Planning
• Client Evaluation /Development
• Client Training /Curriculum, Design
• Strategic Planning /Collaboration
• Team Facilitation
• Project Planning /SDLC Integration
• User Story Development
• Stakeholder Engagement

TECHNICAL SKILLS SUMMARY:

• MS Office Suite
• Project
• Visio
• SharePoint
• TFS
• C#
• SQL
• Azure
• Power BI
• ASP
• XML
• HTML5
• CSS
• JavaScript
•  jQuery
• Wordpress

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Project Manager, Redmond, WA

Maintained and expanded feature sets for marketing roadmap and disclosure website on Azure platform utilizing a release cycle based on SCRUM and Kanban agile methodologies Developed end to end business intelligence solution focused on Power BI capabilities with future extension into stream analytics and NoSQL document data integration Designed UI mockups and user stories to support continual dynamic user experience Wrote scripts for cross platform data integration with SSIS packages and supported Web API development tasks

Confidential

Sr. Business Analyst, Bellevue, WA

Developed functional specification and business requirements documents in addition to user stories for clients in the healthcare, financial, food services, software, manufacturing, government, and outdoor equipment sectors Designed process workflows for SharePoint, Dynamics CRM, Salesforce, and custom development initiatives using Visio and Axure Utilized Power BI Desktop and SSRS to analyze and visually represent disparate data from multiple sources Increased valuation of business through general process documentation and modular approach development in accordance with future budget and implementation evaluation Wrote technical white papers on SQL Server 2016 Stretch functionality and cloud data warehouse comparisons

Confidential

Technical PM  Business Analyst, Redmond, WA

Responsibilites:

Managed Onelist for Database/Site Migration with scope of 30,000 unique assets Drove SharePoint Site User Interface Changes for Access to Field Execution Guides/Marketing Aides & Windows 10 Launch Reporting Defined SharePoint Template changes for Weekly Retail Channel Marketing Newsletter with Outlook E - mail integration component Customized and maintained Content Popularity Report tracking 5,000 marketing newsletter derived clicks per month Developed Training Content to onboard Authors and Users to new Retail Asset Distribution environment delivered over 21 training sessions to Worldwide audiences Facilitated comprehensive site collection migrations from 26 instances of SharePoint 2010 or 2013 to SharePoint Online. Performed gap analysis on all content types to determine manual customization needed and imported non-native webparts missing in target site collections. Responsible for process re-engineering and governance documentation for Enterprise Marketing on www. Confidential .com Management of content across 72 languages and multiple subsidiaries Orchestrated customer service site migration from legacy platform to SharePoint-based solution Managed online user experience through comprehensive user acceptance testing and feedback triage for multiple sites Standardized site publication process and prototype generation for future content

Confidential

Project Manager & Business Analyst, Redmond, WA

Responsibilites:

Managed scheduled releases and features for all Online Services, Open Programs, and Government Programs Volume Licensing Agreements leading to cross - program consistency Aligned with key business decision makers and stakeholders for future development and maturation of Online Services offerings, including the support of Office 365, Intune, Azure, and Dynamics CRM Developed and enhanced global processes to sync to processes developed by Legal, Localization, the Regional Operation Centers, and the Office Division Analyzed legal document consumption in 35 Languages to maximize return on investment from agreement documents that lead to over 28 billion dollars in annual revenue Drove worldwide lead management process standardization for the Embedded space with Annual Revenue Coverage of $300 million Performed gap analysis on vendor and internal systems and regional processes as well as the development of all supporting documentation and process flows Led RFP efforts to select single source vendor for worldwide lead management Utilized partner trending from distributed surveys across 100 Confidential Partners for alignment and execution of new program initiatives to coincide with Windows Server 2008 product launch Played an instrumental role in risk management assessment while escalating issues to Developer Tools business owners illustrating conflicts between Confidential Licensing Policy and Systems Product Fulfillment for resolution in future budgeted development projects Coordinated sales and training for Confidential Developer Tools technology and software development lifecycle concepts for pilot projects within the Confidential Canada and US East Region Voted MVP by peers for outstanding performance and assistance for May, 2005 due to actively coordinating the East Region of Developer Solutions Team campaigns for new hires and facilitating training processes (readiness, quickstarts, directed prospecting, developer tools) Utilized process planning methodology establishing a region comprising 400+ enterprise accounts for Confidential Canada utilizing data previously captured in Siebel CRM; resulted in 400% achieved revenue opportunity goal for Q4 of FY04, resulting in $500,000 in MS Win Revenue . 2 years of IT events management experience in the Developer Tools space