SUMMARY:

• 7+ years of consistent experience in IT and a seasoned Project Manager/Business analyst with an added advantage of database knowledge.
• Creative and aggressive self - starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent team environments
• Experience with successfully identifying, evaluating and recommending process improvement
• Proficient understanding of employment of integration technologies including XML, CSS, Informatica, WSDL, SOAP and Web Services
• Experience analyzing a broadly-defined area and using functional decomposition to define high-level epics and stories to create a well-organized, value-driven framework to provide the required business value in the Product Backlog
• Excellent communication skills, including ability to present effectively to both business and technical audiences at all levels of the organization.
• Proficiency in the Underlying Competencies described in BABOK
• Experience in working on multiple projects at the same time.
• Works with the project sponsor and team members to clearly define the project scope, objectives, deliverables and schedule.
• Experience navigate through complex environments, serving as a key resource in cross-functional teams
• Excellent inter-personal and partnering skills to facilitate effective working relationships.
• 4 years’ experience in integrating secondary systems with CRM, EBS, ERP system, with system integration/support and implementing in a multi-vendor environment.
• Great skills and exposure on call center operations
• Experience working with JDE application and Integrations.
• Experience working with inbound and outbound interfaces having technical and functional knowledge of Middleware Technologies.
• Proven ability to lead small projects using Agile and Waterfall methodologies to elicit, plan, develop, and scope project requirements.
• Experience in developing, updating and documenting Business Analyst artifacts to include Business Requirement Documents, User Stories, Use Cases, RACI Matrixes.
• Demonstrate knowledge and experience with Database software like Oracle Database, Oracle SOA suite 11g/12c, SQL Server, MS Access, etc.
• Develop and maintain project plans for the complete program using MS Project Online.
• Create and maintain other program documentation (e.g. charter, road map/pipeline, benefits map and design.  
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Creating Values Functions and Qualities document after several sessions with Business stakeholders.
• Coordinate requirements walkthroughs and sign-off on ADR by Business SMEs
• Experience in using CSP facets eligibility inquiry, claims status inquiry and provider search.
• Worked on FACETS batches like MMS to upload data into the FACETS system through the HIPAA gateway by generating keyword files to enroll, modify or terminate providers and members.
• Knowledge in Study, Design, Analysis, Development and Implementation of Data Warehousing Concepts.
• Writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio.
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case
• Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• Interact with client regarding project status and feedback on UAT and discussed the findings with the development team.

TECHNICAL SKILLS:

Programming Languages: XML, SQL SOAP WSDL

Operating Systems: Windows Vista/7/8/10

Methodologies: Requirement and Solution Analysis (RSA), Rational Unified Process (RUP), Agile, Water-fall, RAD

Databases: MS SQL Server, MS Access, Oracle DB, T-SQL

Other: applications MS word, MS Excel, MS SharePoint, Adobe,SFDC, JDE, MS Project, Quality Center, Facets, ALM, MS Visio ERP Service Now, Jenkins and Middleware

EXPERIENCE:

Business Analyst

Environment: Call Center, SQL, XML, MS office tools, MS Access, Oracle ERP, JDE, MS Project, MS Visio, Cisco Communicator, MS Excel, MS SharePoint, Sales force, Middleware, Service Now and TFS and, Jenkins,

Responsibility

• Works with internal and external technology groups to provide documentation that supports the design of the data interface service using a service oriented architecture model.
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.
• Prepares specifications for system interface requirements.
• Define and documented the vision and scope of the project.
• Facilitate meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Develop User Stories and Use Case for better development and end user understanding of the solution.
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case
• Act as liaison between end-users and the technical team during consulting projects which help save the amount of time taken to lock up project scope
• Work with the team for the development of systems test plan components and test scripts which enable both IT team and business to have a common knowledge of what is to be tested
• Facilitate the establishment of test systems in non-production environments.
• Participates in process definition/improvement to re-engineer processes for greater efficiencies.
• Creates & maintains project design and status documentation for upper management to help them understand where the project team is in the project.
• Works closely with technical and business teams to ensure requirements, supporting design, and process solutions are in accordance with project management timelines and guidelines. 
• Manages scope through a controlled change control process for all SOX and GXP changes.  
• Responsible for producing interface requirement artifacts including data model. The artifacts will be functional requirements specifications, state diagrams, and use case scenarios including Disaster Recovery planning and interface failure remediation handling.
• Manage the escalation of project issues/risks and ensure that they are escalated to the appropriate resources, researched by the appropriate business and support areas to ensure a full resolution.

IT Business Analyst

Responsibility:

• Coordinate file exchanges between internal and external applications.
• Responsible for ensuring that the RSA (Requirement and Solution Analysis) methodology is followed while gathering and documenting requirements.
• Ensured that requirements were accurate by organizing business reviews where the business had the opportunity to review the requirements for accuracy.
• Responsible for reviewing business requirements for ECM and related projects, and building ECM solutions based on business requirements
• Communicated clear and concise requirements from Business to Technology.
• Build Use Case for development team understanding.
• Organized and conduct Agile Inspection on Business requirement documents such as VFQs and PRDs.
• Analyzing a broadly-defined area and using functional decomposition to define high-level epics and stories to create a well-organized, value-driven framework to provide the required business value in the Product Backlog
• Created UAT Test Strategy and UAT Test Plan documents.
• Worked as a bridge between Business and IT and get required questions communicated and answered from both ends.
• Proven ability to lead small projects using Agile and Waterfall methodologies to elicit, plan, develop, and scope project requirements.
• Experience in developing, updating and documenting Business Analyst artifacts to include Business Requirement Documents, User Stories, Use Cases, RACI Matrixes.
• Ensured that all requirements are approved by the Business owners before they go into solutioning.
• Ability to manipulate both member and Provider data on CSP facets to meet testing data needs.
• Generated BRTM to ensure traceability of requirements during solutioning.
• Responsible to upload all test scenarios to Quality Center (QC)/ALM and ensure that Business testers update scenarios status appropriately.
• Ensured all business scenarios/Test cases are approved before UAT begins
• Worked with team members to design steps to improve on the quality and efficiency of the UAT process.
• Responsible for ensuring that all UAT testing resources are identified prior to UAT start.
• Worked with both IT and Business PM to document UAT scope and milestones.
• Raised defects in QC and ensure they are resolved or escalated to the appropriate team.
• Ensure traceability between UAT scenarios and Requirements by linking each scenario to at least one requirement to make sure all functionalities are tested.
• Coordinated with IT to ensure all codes are deployed to the UAT environment before testing begins.
• Host daily UAT calls to report and review status of UAT.
• Document issues and risks on the IRAAD and participate in sessions to resolve them.
• Accessed risk factors that may impact UAT timeline and execution and provide suggestions to functional teams affected.
• Followed up and coordinate with IT to ensure that defects are fixed and retested.
• Worked with Technology and BA team to mock up additional data needed for UAT execution.

Business System Analyst

Responsibilities:

• Gathered Business requirements for the implementation software by conducting meetings with various technology owners and stakeholders.
• Collaborated the JAD sessions with the vendor on the files formats, Design of the files for 834, 5010
• Worked on solving the issues with vendor on Daily basis, on live meetings,
• Worked on the EDI 834-file load to Facets through MMS (Membership maintenance sub-system).
• Extensively Involved in Batch interfaces and MMS batch Jobs in setting up, running and debugging job runs.
• Conducted testing on data & release, versatile in working with the EPO programmer manger,
• Quality Center used for Uploading the requirements, worked on traceability documents, links of Business needs, Requirements, Test cases, Defects,
• Worked on conversion of 4010 to 5010, 834 compliant transactions.
• Responsible for submitting HPSM tickets for batch jobs and file transfers.
• Management of the entire UAT effort from initiation to delivery.
• Defined and documented the vision and scope of the project.
• Facilitated meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage
• Gathered requirements, developed Process Model and detailed Business Policies.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Collected and managed requirements to develop efficient system.
• Created and maintained procedures and documentation.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Created data maps for all reporting needs including mapping from legacy systems to data warehouse, mapping from external feeds to data warehouse and mapping from data warehouse to report design.
• Worked with e-marketing team for online advertising and marketing of various products of the company.
• Wrote extensive SQL queries for data validation, analysis and manipulation, and maintaining the integrity of the database.
• Responsible for executing SQL Queries for checking duplication in records.
• Managed scope and deadlines.
• Managed the project using the MS project extensively.
• Involved in all major cycles and phases of the project from scope definition risk analysis to user acceptance testing and monitoring the release of the product.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Followed the RUP methodology for the entire SDLC.
• Involved in project planning and coordination.
• Prepared the Business Workflow using MS-Visio with input, output, Pre-and Post-conditions
• Worked with the clients on the final signing process in the User Acceptance stages.
• Developed recommendations and designed solutions for process improvements.
• Responsible for submitting status reports to management summarizing completed projects/tasks.
• Provided guidance and recommendations on process improvements and "best practices".

Jr. Business Analyst

Environment: Rational ClearCase, Rational RequisitePro, Rational Unified Process, MS Project, MS Visio, MS Office, SQL, MS Excel, MS SharePoint

Responsibilities:

• Conducted meetings with Data Architects, Data Modelers and MS SQL Reporters to determine the feasibility of the related data.
• Extensively involved in requirement gathering and design meetings with Integrated Product Team (IPT) Business / Lead users to understand requirements for configuring / test System Workflows
• Successfully conducted numerous Joint Application Development (JAD) Sessions with various stakeholders at different phases of the Software Development Life Cycle (SDLC)
• Conducted feasibility study to identify if the business system can be created within the limited time, budget and resources.
• Performed GAP Analysis to identify areas of improvement for the business process.
• Developed, compiled and updated the Requirement Traceability Matrix (RTM) during all phases of the software lifecycle.
• Worked with Technical Writer and Senior System Analyst to prepare User Manuals, System Administrator, Facility Administrator and BHQ Administrator Manuals.
• Provided Training to Business Users, Test Team, and Product Specialists
• Involved in Prototyping of the application and Gap Analysis
• Worked with Senior Requirement Analyst to understand the User Requirements
• Reviewed / revised Use Case Document
• Prepared User Acceptance Testing (UAT) Protocol from Use Cases encompassing basic and alternate flows
• Wrote Test Cases and Procedures for User Acceptance Testing
• Tracked documents through all stages of lifecycle coordinate activities with authors, reviewers and approvers to promote document flow through the system.
• Execute distribution workflow phase for new and revised documents.
• Authored and reviewed technical documentation for multiple CFR Part regulated business units within company.