Business Analyst Resume Napa, CA - Hire IT People

SUMMARY

Seasoned Business Development professional with expertise in problem solving, analysis, report creation, database development, financial modeling and training. Particularly effective in streamlining and developing proceses to increase efficiency and overall profitability. Highly proficient in Microsoft Access and Excel and possess the ability to work with and analyze large and complex sets of data. Highly adaptable and intuitive personality allowing for success across varied business models and industries.

OBJECTIVE

A position that allows me to combine my top notch analytical skills with my superior attention to detail and interpersonal skills to help advance the goals of the company.

Experience

Confidential, LP Napa, CA 2005 to 2009
Sales Analyst

Designed forecasts and predictive models using Excel to calculate commissions and awards for sales force as well as to track and measure product trends. Trained other staff on formula creation and design.
Produced standardized reports using Excel and Access, as well as ad hoc reporting, of prescriber, physician and institutional prescription and purchase activity using multiple datasources.
Successfully trained and mentored Sales Coordinator into Jr. Sales Analyst role.
Created new processes to support the launch of new products and changing business strategies without adding additional FTE. Prepared comprehensive documentation, procedures and training on new processes.
Negotiated with various departments to create clear, systemic customer type definitions removing redundancy in reporting and allowing for more detailed analysis of changing business factors.
Reengineered List Management process using Access queries and macros, decreasing processing time and providing improved service to sales force. Created a savings of 1 FTE for the department.
Facilitated smooth transition from NDC datasource to IMS datasource for Institutional prescription/sales data including data mapping and testing.
Successfully managed, to completion, the Institutional account cleanup, a project that had been open for more than two years prior to my assignment.

Confidential, San Ramon, CA 2000 to 2005
Business Analyst Manager

Streamlined the budgeting process and created standardized annual budgets using Adaytum for 265 franchise restaurants.
Provided detailed analysis of financial and operational measures, including ROI on promotions, incentives and programs allowing the company to focus on those programs providing the most financial benefit.
Created and facilitated online training classes to teach restaurant managers how to use and analyze information provided in the company's standard reports. Developed curriculum that included how to identify and resolve issues and recognize trends.
Designed, presented and managed quarterly and annual employee incentive plans as well as interim employee motivation programs.
Supported Area Directors by attending quarterly area meetings and providing presentations on resolving area specific financial issues.
Hired, trained and supervised a staff of 1 FTE.

Confidential, Walnut Creek, CA 1998 - 2000
Marketing Analyst

Coordinated Mystery Shop program and analyzed results to improve the customer experience.
Facilitated and analyzed Quarterly Retail Operational Reviews and created programs to recognize top performing stores.
Acted as project coordinator for the Company Owned Retail Stores Improvement project.
Assisted with the facilitation of the AirTouch Brand relaunch campaign.

Confidential, Walnut Creek, CA 1988 - 1998
Various Positions - Merchant Card Services and Business Payroll
Executive Office Manager

Handled escalated customer complaints and initiated process improvement projects to resolve systemic issues.Business Payroll Operations Manager
Managed two outside vendors who processed payroll on behalf of the bank.
Customer Service Workflow Coordinator
Network Technician - Network Operations Phone Center

Education

B.S., Business Management

OTHER RELEVANT Experience

Confidential, Vice President - Benicia Middle School 2004 - 2006

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Business Analyst Resume

Napa, CA

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