SUMMARY:

• 8 years of experience in the Retail, Insurance and Healthcare domains in Information Technology sector.
• The Washington George University, School of Business, certified business analyst on Business Data Modelling and Business Process Modelling.
• Certified Professional in Healthcare management (PAHM) from Academy of Healthcare Management, USA.
• Certified Professional in Life Insurance management (LOMA) from Academy of Life Management Institute, USA.
• Certified BA in iRise and Microsoft Vision tools.
• Comprehensive understanding of work flow analysis in
• Health care domains such as Medical Management, Claims, Pharmacy.
• Insurance domains such as Property, Life, Expat and Multinational Insurance.
• Retail domains such as Store Management and inventory management.
• Analyzing requirements, implementing standards, developing process, handling effective data, validating systems and managing teams are predominant duties performed as a Senior Business Analyst.
• Handful of product development experience from the scratch in both waterfall and agile methodologies.
• Working knowledge & understanding in Intellectual Property Rights and Management software such as Anaqua Intellectual Property Management Software and Services and Thompson Intellectual Property Management systems.
• Good knowledge of Expat and Multinational Insurance systems, Health Insurance Portability and Accountability Act (HIPAA), Electronic Data Interchange (EDI) and Pharmacy Benefit Management (PBM).
• Organized many Joint Application Developments (JAD) sessions, scrum meetings, walkthroughs, interviews, workshops and Rapid Application Development (RAD) sessions with end - user/clients/stake holders and the IT groups.
• Sound knowledge in Business Analysis Methodologies, Iterative Software Development Life Cycle (SDLC) and Object Oriented Analysis and Design (OOAD), Rational Unified Process (RUP) and IBM Rational tools.
• Proficient in using IBM Rational tools such as IBM Case Manager, Clear Case, Clear Quest and Quick Base for configuration and version management in IT projects.
• Proficient in Lean kit, JIRA and IBM Requisite Pro for managing user stories and requirement traceability matrix.
• Advanced level work experience in SQL scripting using SQL management studio and report preparation.
• Experience in soliciting client requirements through interviews, workshops, and existing system documentation & procedures.
• Experience in creating documents such as use cases, UML diagrams such as behavioral, sequence, collaboration, activity & state chart, class, data flow (DFD), and E-R using Rational Rose and MS-Visio.
• Skilled in using iRise tool that visualizes the requirement to business user before development of the product.
• Proficient in identifying, documenting and analyzing business requirements specifications (BRS), system design specifications (SDS) and software requirement specification (SRS).
• A good business acumen, strategic thinker, effective communicator, and trained interpersonal & presentation skilled professional, who is adept at creating, editing, and coordinating extensive communication networks to keep executive team members abreast of goals, project status on time, meet project deadlines by mitigating issues and conflicts.
• Experience in conducting User Acceptance Testing (UAT) and considerable knowledge of Gap Analysis.
• Experience in project management tools like MS-Project for status reporting and planning.
• Experience in creating user manuals and other training documents for post implementation training and support end users.
• Contributed in ICD 10 awareness training management plan, created evaluation tool and survey questions.
• Act as a liaison among business and architects, development and testing teams in all phases.

TECHNICAL SKILLS:

Operating Systems: Windows 2000, XP and 7

Languages: C, Java, SQL, HTML and UML

Databases: MS Access, SQL Server, Cassandra

MS-Suite: MS-Word, MS Excel, MS outlook, MS Power-point, MS SharePoint

Business Tools: HP Quality Center, JIRA, Lean Kit, Rational Rose, RequisitePro, ClearQuest, ClearCase, MS-Visio, iRise and SharePoint 2010

Methodologies: Rational Unified Process, Agile Scrum, Waterfall

Domains: Property and Life insurance, Retail and Health Care

Areas: Property, Expat and Multinational Life insurance, Medical Management and Health Care Pharmacy and Intellectual Property Rights and Management Services, Store and Inventory Management

Team Skills: Coordinating, Facilitating, Project Tracking and Reporting

PROFESSIONAL EXPERIENCE:

Confidential, AR

Responsibilities:

• As an agile scrum master, I work with all team on sprints, manage requirements and report progress to business users.
• Handling user stories, requirement management and traceability matrix using business tools such as JIRA, UML, and BPM.
• Understand various concepts involved in IP rights that relates to legal aspect of Walmart and suggest best suited solution for effective IP management.
• Analyze Business Requirement Document that captures Walmart ISD legal team’s business requirement to customize IP Management tool.
• Conduct JAD sessions and prepare the Functional Requirements and User Requirements Specification reviews and walkthroughs with designers, developers and stakeholders.
• Prepare iRise modules for requirements, exhibit them to business users and obtain prototype agreement.
• Coordinate requirements with Third Party vendor application so that all requirements are rightly addressed in customized IP Management tool.
• Identifying gaps in the software among base features of application, user defined requirements, pre requisites for customization, and post development issues.
• Assist business in UAT testing activities and pro-active in identifying defects or requirement changes that hamper deadline of the project.
• Effectively handle project change request so that impact on the project execution shall be reduced considerably and keep external parties intact towards successful product delivery.
• Act as liason among development, testing and business teams and perform project coordination tasks that leads provides detailed understanding on day to day project activities, status and delivery.

Environment: Windows 7, Microsoft SQL Server Manager, Clarity, iRise, MS-Office, MS-Visio, and IBM Ration Requisite Pro.

Confidential, DE

Senior Business Analyst

Responsibilities:

• Analyze Business Requirements, and segregated them into high level and low level Use Cases based on the project scope by following RUP methodology.
• Conduct the Functional Requirements and User Requirements Specification reviews and walkthroughs with designers, developers and stakeholders.
• Prepare iRise modules for requirements, exhibit them to business users and obtain prototype agreement.
• Prepare a package of Process Flow diagrams to document the existing system behavior by using UML notations for Object Oriented Design Documentation.
• Involve in designing and developing workflow diagrams for different modules using MS Visio.
• Responsible for identifying gaps in the software between core functionality and user defined requirements.
• Provide estimates to Project Manager on Change Requests for Analysis, Development and Testing.
• Manual testing for checking the data flow of the application if required perform database check using SQL.
• Coordinate with Business Users and Development team for setting up Test Environment, Test Data and Backend Interfaces.
• Assist and guide project teams to implement and document standards, procedures, artifacts, and plans consistent with QA and Test deliverables for the project team.
• Mentor QA Team by looking into different technical problems with development and helped them prioritize testing tasks.
• Track defects using Test Director Tool, analyzed test progress and send weekly progress reports to the Project Manager and Executives.
• Actively trained Business Users involved in User Acceptance Testing (UAT) and help them understand UAT procedure.
• Manage the documents using IBM Rational tools and upload all the documents in the Documentum and track it by custom audit trials.

Environment: Java/spring framework, Json, IBM MSG broker, JaxWS, SQL Server 2000, WS 8, DB2, Cognos, HP Quality Center, MS SharePoint, iRise, MS Office, IBM Rational tools and Windows XP.

Confidential, NJ

Senior Business Analyst

Responsibilities:

• Prepared Business Requirement Document for the Tool required to maintain Pharmaceutical inventory.
• Designed and developed iRise screens for each and every module in the tool and
• Involve in an in-depth Gap analysis, generate reports and maintain documentation of the gaps captured during the brainstorming Sessions.
• Gather business requirements for Center for Drug Evaluation and Research (CDER) compliance related projects on drugs and administration.
• Create wireframes screens in every module to ease development and testing teams more feasible to understand the functionality.
• Create Use Case Models, Analysis Models, Design Models, Implementation Models, author Use Cases, Use Case Diagrams, Behavior Diagrams (sequence diagrams, collaboration diagrams, activity diagrams) based on UML methodology using MS Visio.
• Direct and manage the change control to ensure the incoming issues are new requirements or the bugs which need to be fixed.
• Gather and document the impact assessment on the project, change request, request from work stream owners and adhoc requests from project management teams.
• Present the process of the ongoing project in a form of Dashboard to the senior management.
• Co-ordinate with the project managers in the preparation of the project plans with any impact due to a change request.
• Prepare impact analysis report document based on the version changes in the ICD 10 version releases.
• End user analysis on Food Safety and Applied Nutrition (CFSAN) for the agency's oversight of these products.
• Conduct surveys, interviews and JRP (Joint Resource Planning) and JAD sessions and translate them into System Requirements.
• Use SQL queries to review the current claim details which have been maintained in current Benefit administrator tool.
• Perform Data Analysis on the historical data using SQL Server 2008, which will be useful for the pilot run of the ICD 9- ICD 10 conversion.
• Review the functional test cases and coordinate the UAT for the sign off from the customer end.
• Conduct project related presentations and provide reports to the higher management and executives.
• Work closely with Business Users and resolve issues that rose in production defects.
• Administer and manage the content management using ClearCase provided access and rights to the specific users based on their role in the project.
• Maintain audit trails and records in ClearCase for the purposes of regulatory compliance in the project.
• Add and update documents in SharePoint 2010.

Environment: .NET, Java Swing, MS-SQL Server, MS SharePoint, MS Office, iRise, HP Quality Center, IBM Rational tools and Windows XP /2003.

Confidential, CT

Business Analyst

Responsibilities:

• Gather requirements from various business areas such as Claims, Provider Relations, Payers and Benefits Administration for their updates to the Claim Processing Engine.
• Work end to end requirement on medical management projects of Confidential such as Confidential Total Clinical View, ATV Table Validation and Clinical Management.
• Function Point analysis for requirement in healthcare applications of areas I work.
• Develop Use Cases using MS Visio and obtain consensus from each stakeholders through effective IBM tracking tools.
• Device detailed project plan with emphasis on deliverables, project timeline, execution status and resource utilization.
• Monitor change requests and document requirements; incorporate in project releases by effectively capturing them in Use Cases.
• Assist QA team in testing phase by creating Test Plans and Test Cases documents.
• Follow the Scrum methodology and created product backlog for making enhancements to the system.
• Decompose the product backlogs into release backlogs for each sprint and assign priority to each of them.
• Check the data flow through the front end to backend and use SQL queries to extract the data from the database.
• Create Requirements Traceability Matrix, prioritize and determine impact of all interacting applications.
• Work on adjudicating the pharmacy claims and maintaining the claims control system for exception process claims.
• Identify all the applications and interview the application owners to recommend process improvements.
• Perform Defect Tracking and Bug Reporting using QC and help tester understand the requirements and prioritize based on urgency.
• Ask all universal questions to define project, estimates man hours required to accomplish specific tasks for budget purposes, obtains authorization; designs project plan, constructs project plan, tests all areas of project with focus on quality assurance to find all errors before implementation, implement plan, develops and trains appropriate audience
• Work closely with business and cross-functional technology team members to document and communicate business goals and objectives

Environment: Client-Server Java EJB, Servlets and Swings, FP Tools, MS SQL Server, MS SharePoint, MS Office, IBM Rational tools and Windows XP /2003.

Confidential

Business Analysis - ELT

Responsibilities:

• Understand health care basics and terminologies used in USA and in some European countries.
• Certified Professional in Healthcare management (PAHM) from Academy of Healthcare Management, USA.
• Explore Medicaid Enterprise Certification Toolkit (MECT) for easy understanding of health care projects.
• Gather business requirements, interact with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes.
• Gain experience in identifying Use Cases from the requirements, creating UML diagrams including use case diagrams, activity diagrams/state chart diagrams, sequence diagrams, collaboration diagrams and deployment diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model
• Analyze and optimize the process, prepare business requirement document and convert them to functional and technical specification using the rational requisite pro.
• Perform feasibility, adaptability and risk analysis to identify the business critical and high-risk areas of the application.
• Communicate with design, development and test team using MS exchange Messaging and Defect Tracking System.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Identify the database entities, attributes, and also finalize their multiplicity and cardinality.
• Manage documents through content management using IBM ClearCase and keep track of multiple versions of the documents.

Environment: Rational Rose, Visio, Microsoft Project, Visual Studio .NET, SQL Server, Windows 2000.