SUMMARY:

• Energetic, reliable & technically astute professional with 8+ years of experience as a Scrum Master/ Business Analyst with solid expertise in Business Analysis, Finance banking Processes, Ecommerce environment, Strategic planning, across projects. Possess knowledge on project management tools, approaches, Strong understanding of SDLC with emphasis on Waterfall, KANBAN and AGILE (Scrum)methodologies including analysis, design, testing and implementation.
• Vastly experienced in gathering and defining business requirements, facilitation of meetings, identifying risks and Business Process Reengineering.
• Extensively worked on documenting Business Requirement document (BRD), Functional/Software/User Requirement Specifications document, Test Plans and Test Scripts using MS Word.
• Extensively worked with master data management in updating material master, vendor master, RFQ, Item master.
• Experienced working with Identity and Access management
• Worked with MS Excel based data modelling along with Pivot tables, Power query, Power pivot, dashboards, V - Look up’s and multiple other advanced formulas.
• Experienced working with data cubes (tabular & multi-dimensional), data feeds, data mapping, reports and data marts.
• Worked with Data flow diagrams, Process flow diagrams, and Workflow diagrams using MS Visio.
• Experienced working with Selenium Tool for testing.
• Extensively worked with business modelling, Business architecture, Business process modelling and BPMN
• Extensively worked with safety/regulatory requirements.
• Experienced in material management, vendor management, purchasing/procurement and end to end logistics (Order to cash & Procure to pay) using ERP systems like SAP, JDE, ELIXIR, Prism and Oracle.
• Well experienced with MS Access and other relational databases like Oracle, MySQL and IBM DB2.
• Hands on Experience with Adobe Experience Manager AEM for authorizing and publishing requirement.
• Extensively worked with Teradata, Hadoop, Tableau, Qlikview, Cognos for reporting large datasets and big data
• Experienced working as SME for 4 years.
• Good understanding of GAP analysis, Service Oriented Architecture (SOA), Client - Server applications, Data Analysis, Data Modeling, and Data Mapping.
• In-depth knowledge of Rational Unified Process(RUP) and experienced in conducting Brainstorming sessions, Joint Application Development(JAD) sessions for gathering requirements and Rapid Application Development(RAD) sessions targeted towards a design development. Well experienced with MS Access and other relational databases (RDBMS) like Oracle, MySQL and IBM DB2.
• Strong experience in writing SQL queries to Select, Insert, filter and extract data from the Enterprise Data Warehouse (EDW).
• Experience in documenting the Test Plans, Test Scripts and Test Cases for the User Acceptance Testing (UAT).
• Experienced writing use cases, user stories and worked with project management software like Workfront, JIRA and HP ALM.
• Liaised with developer’s requirement, business user requirement and control teams for implementation, reconciliation delivery and timely escalation of issues to avoid delays and other project activities.
• Experienced on MS excel based reporting, Power query, Power pivot, Power BI

TECHNICAL SKILLS:

Programming Languages: C, C#, Java, SQL, PL/SQL

Data Base: SQL Server, MySQL, Oracle, MS-Access,

Operating Systems: MS-DOS, Windows98/NT/2000/XP/Vista/7/8/10

Modeling Tools: MS Visio, Rational Rose, Rational Clearcase, Rational Requisite Pro

Bug Tracking Tools: Quality Center, HP ALM, Rational Clear Quest

Processes/Technologies: Rational Unified Process (RUP), Waterfall, Agile, Kanban

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop, Axure, CAWA

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Prepared extensive cost - benefit analysis to support system and process changes
• Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
• Successfully guided three development teams through transition from waterfall to Agile development.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Analysed functional requirements, incorporated development and business objectives, and used the information to develop detailed comprehensive test strategies to verify whether system changes met the needs of the client.
• Worked with BPMN and creating a lot of Business diagrams, Business Process modelling and BPMN.
• Worked with general procurement processes and documents including purchase orders, purchase requisitions, Statements of Work (SOW), and contracts
• Worked with streamlining data sharing among personnel and departments using master data management.
• Extensively worked with Business Process modelling, business Architecture and BPMN
• Worked with Adobe Experience Manager (AEM) and other Adobe products for reporting and analytics.
• Worked on master data management by linking all data to a master file and extracting self-service BI reports from that.
• Reported, updated and fixed all the issues related to master file using master data management.
• Extensively worked on master data management.
• Worked on master file and fixed issues related to item master, material master using master data management by updating records into the master data.
• Worked with content and access management.
• Worked in administration of digital content throughout its lifecycle from creation to permanent storage in Content management.
• Worked on providing right access to the people and access management based on role.
• Worked with commercial and consumer loan mortgage loan origination process.
• Worked on Inventory management, Warehouse management solutions (WMS) with strong expertise on entire supply chain management SCM concepts.
• Documented the existing system and verified it with follow-up meetings.
• Extensively worked with ad hoc querying/reporting, data analysis and RDBMS.
• Coordinated with users and acted as a SME Subject Matter Expert in getting the requirements finalized.
• Experienced with loan servicing and loan disbursement processes.
• Extensively worked with Enterprise architecture for Sales and Marketing, Finance and Supply chain.
• Worked with data mapping of Prism data to JDE data for structured data capture in EDW.
• Extensively worked with FISERV LoanServ Mortgage Lending system and JAVA engines
• Worked with Adobe analytics with BI dashboard.
• Worked with intake forms, project prioritizations and project management .
• Performed timely and accurate analysis of the projects and responsible for finishing most of the pending high priority projects by deadline.
• Worked with safety/regulatory projects for accurate reporting of data and adhering to company standards.
• Data mapping, logical data modelling, created Class diagrams and ER diagrams and used SQL queries to filter data within the MS SQL database.
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Extensively worked on Excel based reporting.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.

Skills Utilized : JDE, ELIXIR, TPM, Prism, DEMANTRA, MS office, Visio, Workfront, MS SharePoint, Box, WebEx, Crystal reports, MS SQL.

Confidential, Atlanta, GA

Scrum Master/ Project Coordinator

Responsibilities:

• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives
• Met goal of addressing and resolving issues within 24 hours
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases and shared APIs with other IT groups
• Communicate with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyse client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using Visio and performed system and workflow analysis.
• Experience working on Master data management (MDM) and analysis and report extraction from Master data
• Experienced working as PM for updating JIRA boards for updated iterations and sprints to track the project lifecycle and reporting for updating performance and project status.
• Gathered functional specs from users and documented functional specs for function design.
• Worked with integration of data and processes and systems using PLM.
• Experienced with Agile Product Lifecycle management and HP ALM
• Worked on use case development, ERD and business case development
• Worked on Agile and scrum methodologies for gathering requirements and implementation.
• Hands on Experience with Adobe Experience Manager AEM for authorizing and publishing requirement.
• Extensively worked with Transportation management and transportation strategies.
• Extensively worked with Teradata, Hadoop, Tableau, Qlikview, Cognos for reporting large datasets and big data
• Worked in mobile application development for ordering chemicals, mobile applications for tracking the status of goods movement.
• Worked on integration of mobile applications with ERP systems for quicker updating of orders in the system.
• Worked with safety/regulatory projects for adhering to company standards
• Extensively worked with ad hoc querying/reporting, data analysis and RDBMS.
• Worked with SAP MM/WM/IM/SD/SRM and CRM modules.
• Extensively worked with Selenium tool supporting JAVA projects
• Worked on Inventory management, Warehouse management solutions(WMS) with strong expertise on entire supply chain management SCM concepts.
• Worked on manufacturing, logistics and reverse logistics processes
• Written test plans, test scripts, test cases and test procedures.
• Experienced working as SME
• Worked with ETL development along with SQL queries
• A separate bug tracking process using HP Quality Center 10.0 was used to track bugs periodically.

Skills Utilized : TOAD, SQL, Mercury Suites, HP Quality Center, Business Objects XI Rich Client and Web Intelligence, Oracle, MS Share Point, Java, SQL Server, SYBASE.

Confidential, Boston, MA

Scrum Master - Agile Expert

Responsibilities:

• Facilitate and follow Agile Scrum ceremonies of daily Scrum meetings, weekly planning meetings, Retrospectives and Sprint reviews.
• Assisted in defining Test Cases and Test Scenarios for the System Testing, Integration and Regression Testing for the CAMS Application.
• Coach other teams and program management. Tasks include facilitating working agreements for teams/ Release trains and projects quarterly Retrospectives.
• User stories and defects written and prioritized based on stakeholder requirements.
• Refined backlog with development team and Scrum Master weekly.
• Traveled to customer site 30% delivering product demos to stakeholders showing development progress of each Sprint and discuss future requirements/changes.
• Interfaced with the development leads resolving system/software/feature related issues. Communicated test status/metrics in development/triage meetings to upper management
• Worked with team to reach milestones for release of software to customer.
• Delivered development and execution of test plans on multiple set-top platforms.
• Generated status reports with testing results for software builds on multiple set-top platforms
• Worked with data cleansing and data refinement of plain text files.
• Used to help the existing team members and the testers in the execution of the steps to validate the scripts back in Quality Center.
• Extensively worked with ad hoc querying/reporting, data analysis and RDBMS.
• Worked on updating the Data Flow/Logic Diagrams using Microsoft Visio.
• Experienced with Agile Product Lifecycle management and HP ALM
• Extensively worked with Teradata, Hadoop, SAS, Tableau, Qlikview, Cognos for reporting large datasets and big data
• Experienced in the decision making process with the usage of Agile PLM.
• Worked on Hub planning for resource planning in the company.
• Worked on Selenium tool supporting JAVA projects.
• Worked on development and troubleshooting of mobile apps with multiple payment gateways.
• Extensively worked on mobile application payments with google pay, apple pay etc.
• End to end mobile application development and mobile tracking with multiple mobile interfaces like Android and iOS.
• Experienced working as and with SME’s
• Experienced with mobile application development in open and closed source OS.
• Experienced with AEM authorizing guide. For components and templates
• Worked on end to end distribution cycle using Oracle distributions.
• Reviewed Quality Assurance Test Plans, Workflows and User Documentation to ensure correct interpretation of original specifications.
• Presented detail walk through of Functional Specifications, Detail Design and VISIO work flow.
• Worked with apple pay and mobile wallet applications.
• Involved with testing phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.

Skills Utilized : Windows 2000/XP,SQL Server 2008, FTP, UltaEdit-32 Professional, Quality Center 9.5.0, QuickTestPro, MS Office 2003, MS Visio, MS Project, Azure, UNIX, WebEx, Facets, SAP.

Confidential, Miami, FL

Business Analyst

Responsibilities:

• Identified project goals and deliverables from the customer.
• Built a business process model using Rational Rose and Visio.
• Facilitated JAD sessions with Business to understand the Business Requirements.
• Conducted the business requirements walkthrough involving all the stakeholders in the project.
• Performed GAP analysis on BRDs & documented open questions for Business Partners.
• Created Use case Diagrams, Activity Diagrams and Sequence Diagrams in Rational Rose and/or Visio.
• Worked with content and access management.
• Extensively worked with banking regulations, agricultural banking, commercial and consumer mortgage loan
• Knowledge of bank teller functions and loan disbursement processes.
• Worked with requirements gathering and development of mobile applications.
• Created the High Level Design (HLD) path accommodating various source systems, process flow and delivery mechanism.
• Worked on end to end configuration and implementation of SAP TM in the organization.
• Worked with lending solutions, loan processing, loan management, mortgage servicing and loan servicing using FISERV Loanserv mortgage lending system.
• Experienced with data mapping and real time modelling of data.
• Strong understanding of modelling with MS Excel with expertise in pivot tables, V-Look up’s and multiple advanced formulas.
• Experienced working with JIRA cloud, JIRA cloud migration and JIRA cloud configurations
• Extensively worked on troubleshooting mobile applications.
• Well experienced with MS Access and other relational databases (RDBMS) like Oracle, MySQL and IBM DB2.
• Worked on ETL development on Informatica and used SQL queries to add/edit data in the database and also developed reports respectively.
• Worked in developing Mobile banking applications in multiple languages.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, Test Plans, Process Change Requests and Test Cases.
• Reviewed and validated the function of SQL stored procedures.
• Documented and Executed Test Scripts to perform Regression testing.
• Peer reviewed the test scripts and provided feedback.
• Involved actively in determining the quality and quantity of data to be provided for UAT.
• Tested the performance of data conversion agents and quality of data after data conversion on SQL server 2005.

Skills Utilized : SQL Server 2005, Rational ClearQuest, Microsoft Visual Studio, Microsoft .NET Rational Clear Case, Rational Rose, Rational Requisite Pro, Mercury Quality Center, Microsoft Visio etc.

Confidential

Business Analyst/ Systems Analyst Intern

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Examined and managed website content by using various modules in ATG commerce platform to create a user -friendly environment for better customer experience. 
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead.
• Maintained requirements in JIRA for tracking and testing purposes.
• Used Agile/ SCRUM and PMI methodologies to monitor, steer and develop project objectives.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Assisted in developing and managing Project Plans and Schedules. Also, managed resolution of Project issues and conflicts.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Performed all necessary programming, testing and documentation for COBOL, DB2 batch programs and sub-routines.
• Used SQL to extract and collect data to generate reports using BI tools such as Tableau. Involved in understanding the reporting requirements and providing Tableau reporting solutions.
• Perform various data analysis and data profiling using SQL.
• Experience in producing tables, graphs, reports and also maintain large databases.
• Generate reports using OBIEE and other BI tools to forecast the behaviour of customers in helping business people to come up with promising marketing strategies.
• Develop quarterly reports on developing trends in the market and help forecast needs and determine new strategies.
• Creating, developing global Business and User policies for various BI tools such as Tableau, Microstartegy and Qlikview. Also, built complex formulas in Tableau for various business calculations.
• Worked as a User/Customer advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to bridge the Gaps between IT and Business.
• Various versions of the documents are generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational Clear Quest.
• Created manual Test Cases in HP ALM for various user stories based on Release and Sprint Plan.
• Developed and conducted a two day accelerated business process modeling training session for the business analysis team based on new business processes.

Skills Utilized : MS Office suite, MS Visio, MS Access, MS Excel, RUP, UML, JIRA, HP ALM,Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest, Business Objects.