Business Analyst/Director Systems Integration Resume Appleton, WI - Hire IT People

SUMMARY:

Solutions - driven business analyst with experience leading cross-functional teams in the development, documentation, delivery, continuous improvement, and ongoing maintenance of process innovation to drive business goals.
Transform operations for cost-effectiveness and efficiency while maintaining high levels of customer satisfaction.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Appleton, WI

Business Analyst/Director Systems Integration

Responsibilities:

Document, analyze, create reports, and suggest improvements to processes to increase efficiencies using IT systems
Saved $60,000+ annually by analyzing and streamlining processes and implementing continuous improvement principles
Proactively identify opportunities for efficiency leveraging resources and workflows
Lead PM/PMO for organization-wide initiatives including data migration, system upgrades, and new system adoption
Achieved 99.985% error-free success rate with large-scale March 2017 multi-system data migration
Supervised customer care team to consistently meet/exceed annual data entry and customer satisfaction metrics

Webmaster/Communications and Technology Manager

Responsibilities:

Manage annual organization-wide marketing and communications campaigns using print, radio, TV, and social media
Design, create and maintain organization’s website
Maintain organization’s IT systems and hardware

Confidential, New York, NY

Subject Matter Expert

Responsibilities:

Recruited to lead nationwide team to develop business requirements for user-friendly registration software
Planned and managed user acceptance testing, including follow-up, system bug fixes and enhancements
Developed and maintained effective working relationship with diverse group to ensure system efficacy
Worked with product owner and software developers to refine system requirements
Developed and delivered training for end users
Co-led nationwide system deployment

Confidential, Peoria, IL

Lean concepts including Kaizen, Value Stream Mapping, Root Cause Analysis, 5S, Kata, Hoshin Kanri, Kanban, etc.
Customer Service Skills including team management, overcoming obstacles, effective communication, etc.
Various Adobe software, including Photoshop, Captivate, Dreamweaver
Custom Leadership Development Series
Six Sigma Green Belt