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Sr. Business System Analyst Resume

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Ann Arbor, MI

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SUMMARY:

  • About 3 years of IT experience as Business System Analyst with experience in business analysis and designing.
  • Sound Knowledge of Marketing domain being IBM Marketing Cloud and Salesforce.
  • Familiar working with business intelligence tools like SAS enterprise miner and Microsoft Excel for Data Visualization.
  • Stron g und e rs tand in g on Software Development Life Cycle methodologies (phases and gates) like Agile and Waterfall models.
  • Highly motivated to make a difference and create an impact with my performance.
  • Excellent verbal/written communication skills and strong analytical abilities and can perform well both independently and as a team player.

TECHNICAL SKILLS:

  • IT Risk assessment and management 
  • IT Governance
  • Project Coordination 
  • Cost Estimation
  • People, process, and system
  • Risk and issue system control 
  • IT Migration
  • Web design
  • Impact analysis
  • Quality Assurance
  • Windows and Microsoft Office suite upgrade
  • IT security Integration
  • Customer service

SOFTWARE SKILLS:

Business Intelligence Software: SAS Enterprise Miner, Tableau, listings and graphs using SAS Tools SAS/Base, SAS/Macros and SAS/Graph, SAS/SQL.

SDLC Methodologies: AGILE/SCRUM/KANBAN and waterfall methodologies.

Environments: JIRA, Salesforce, IBM Marketing Cloud, Info MRM, Clickability, Confluence, Microsoft Visio 2007, Microsoft SharePoint 2010, Skype, WebEx.

Programming Languages: SQL, C/C++, Java, NetBeans and HTML.

Application Layers: Apache Tomcat, Glassfish

Operating Systems/Software: Windows 7 Enterprise, Linux, and Microsoft Office Suit.

PROFESSIONAL EXPERIENCE:

Confidential, Ann Arbor, MI

Sr. Business System Analyst

Responsibilities:

  • Performed functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach.
  • Managed UAT with end users including coordination and user acceptance signoff.
  • Created, delivered and presented end - user training materials to users throughout the organization.
  • Understanding broader business drivers to map business needs to process & functional solution design. Leveraged business knowledge and expertise to drive business process improvements.
  • Proactively communicated and collaborated with customers to analyze information needs and functional requirements and delivering the following artifacts as needed: (i.e. functional requirements, process flows, user stories, use cases, screen and interface designs.)
  • Communicated and interacted professionally with a diverse group, peers, executives, managers, and subject matter experts.
  • Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Responsible for setting all Alerts within IBM Marketing Cloud.
  • Designed, developed and coordinated with development teams to achieve the project’s goal. Analyzed the client needs and provided time estimation with a good project plan.
  • Wrote user stories for business requirements in JIRA to develop, and test to achieve the common goal of the project.

Confidential

Business Analyst Consultant

Responsibilities:

  • Gathered and documented customer business functions and processes.
  • Facilitated JAD sessions, conference sessions to understand product concept and refine user stories that define scope of deliverables used by development team.
  • Participated in daily stand up meeting, sprint planning meetings, created use case and activity diagrams to further define requirements. 
  • Delivery of status updates of documents to be reviewed by senior system analysts and well as to the client. 
  • Experienced with JIRA and understanding reports and issues, and with helping of release backlogs. 
  • Assisted in testing of sprint stories for signoff. 
  • Use of Microsoft Excel and PowerPoint to demonstrate requirements aspect based on client. 
  • Experience with training and mentoring team members with project knowledge and business processes.
  • Acted as a liaison between different department’s technical analysts, information technology analysts, consultants and developers.
  • Responsible for planning, organizing and conducting business process reengineering and improving the project.
  • Interacted with the business and end users to gather and analyze the business requirements and prepared the Business requirements document.

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