SUMMARY:

• Business Analyst/Scrum Master with 8+ years’ experience in Business Analysis/Project Management in the IT, Finance/Investment, logistics, Health Care and manufacturing domain, with direct client interface.
• Experience in working with agile (Scrum) and waterfall methodologies as well as, process frameworks such as RUP and SAFe.
• Experience Servant Leader or Agile Coach, working with business users as well as Senior Management and ability to serve as a liaison between technical developers and product management
• CSM, ITIL certified and pursuing PMP.
• Experience in Gathering and Analyzing Requirements, modeling Business Process Flows, writing Business Requirements Document (BRD), Use Case Specifications and Functional Requirements Specification (FRS).
• Hands on experience in project management activities including scheduling project kick off meetings, creating project schedule, coordinating with cross functional groups and also well versed in project management tools like MS - Project for status reporting and planning.
• Excellent knowledge of Software Development Life Cycle (SDLC), iterative Software Development Life Cycle Process. (Agile, Kanban, Waterfall and RUP)
• Proficient with Unified Modeling Language (UML) (Use cases, Activity diagrams, Sequence diagrams, Flow charts, and ER diagrams)
• Knowledge in conventional and non-conventional requirement gathering techniques such as interviews, questioners, and JAD sessions.
• Expert in developing, writing and maintaining gap analysis, business requirements and technical documentation.
• Experience in serving in business process design and as data analyst for implementing enterprise level COTS systems of large scale
• Good Knowledge in Medical Management Information Systems (MMIS), Eligibility and Managed Care concepts (Medicaid and Medicare), Procedural and Diagnostic codes and Claims Process, Electronic Medical Records and Electronic Health Records which used EPIC systems.
• Assisted in converting ICD-9 codes to ICD-10 codes by General Equivalence Mapping (GEM)
• Experience in Business Process Modeling (BPM), Health care payer, provider related projects
• Experience working with ITSM, ITFM, and ITAM, ITIL frameworks and ISO, GxP standards governing Service Management
• Worked collaboratively with the Development and Quality Assurance teams during the Test Life Cycle and experienced in performing User Acceptance Testing.
• Worked extensively with QA Team in understanding and documenting Test Cases, System Test Plans (STP).
• Experience in conducting SWOT Analysis and Risk Analysis.
• Strong domain knowledge on AML concepts in the areas of CDD, OFAC, transaction monitoring, Fraud and suspicious activity reporting.
• Strong knowledge in creating User Stories and analyzing test scenarios
• Expertise in Data Quality Processes which includes Data Mapping, Data Mining, Data Cleansing, Data Modeling and Data Migration.
• Understanding of Data Warehousing, Business Intelligence Reporting(BI), analyzing Fact and Dimension Tables and Well versed with MS-Excel (VLOOKUP, Pivot Tables and Macros) and Microsoft Office Tools and Google applications.
• Experience in RDMS Technologies such as MS-SQL Server 2000/05/12, Oracle 8i/9i/10g/11g and MS Access.
• Strong written and verbal communication skills, interpersonal and collaborative skills and the ability to communicate Service Management Best Practice concepts to technical and non-technical audiences

TECHNICAL SKILLS:

Methodologies: Agile-Scrum, Waterfall, Rational Unified Process (RUP), Scrum-Waterfall, Kanban

Tools/Miscellaneous: Quality Center, MS Visio, MS Word, MS Excel, MS PowerPoint, Rational Requisite Pro, Rational Rose, MS Project, Tableau, IBM Cognos, UML, Spot fire, MS SharePoint, HP ALM

Databases: MySQL, Microsoft SQL (T-SQL), oracle 8i/9i/10g/11g

Visualization Tools;: MS Visio, Rational ROSE, Tableau Dashboard, Cognos, Microsoft Commerce and IBM Commerce

ETL Tools;: Informatica

Project Management Tools: JIRA, Team Foundation Server, HPALM, Service Now and Share Point

Testing Tools: HPQC, Rational Clear Quest, Team Foundation Server

Programming Languages: JavaScript, CSS, ASP.NET, Java, OOPS, C/C++

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

Scrum Master /Sr. Business Analyst

Responsibilities:

• Involved throughout the Software Development Life Cycle (SDLC) Scrum-Waterfall.
• Closely worked with team of developers and management and works as intermediary between technical and non-technical staff.
• Involved in daily scrums and all scrum activities-Sprint Planning, Sprint Reviews and Sprint Retrospectives and works as agile coach throughout the project
• Work with Product Owner and development team to prioritize user stories in the product backlog; as well as, mitigate any issues that impeded the completion of Sprint objectives.
• Calculate burndown, velocity, and release potential and Report to senior management.
• Assisted business team in building the Business Case, and involved in writing the Service Level Agreement (SLA).
• Critically evaluates information gathered from multiple sources, reconciles conflicts effectively, transforms high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
• Serves as the liaison between the customer and the vendor’s implementation and development team
• Expertise in initiating Web Content for the system and also Web Content Management using Documentum and using Microsoft Commerce to update the e-commerce portal
• Extensive knowledge in Jira administration, User registration, Object creation, Data Management and Jira development
• Sound knowledge on FLAIR transaction processing and its integration process with Jira and other platforms
• Involved in Jira testing and tracking the bugs along with communicating with the vendor team to get them modified & resolved
• Develops requirements and specifications according to standard templates, using natural language
• Perform business and system analysis and design activities and document results in accordance with the Department’s Project Delivery Methodology (PDM) and other Department policies, procedures and standards
• Collaborates with solution designers, developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Provides input for project planning to accomplish a projects goals within constraints such as time, cost and agreed quality standards 
• Successfully engages in multiple initiatives simultaneously ensuring requirements, functionality and resource allocations meet project deliverables based on the nature and scope of the project
• Completes tasks as required by project deadlines and schedules along with Communicating and applying project standards
• Involved in system testing and ensuring issues are identified, tracked, reported on and resolved in a timely manner
• Assists with training and Pre-Flight materials planning and development
• Experience in documenting the Requirements Traceability Matrix(RTM).
• Assisted in developing the Test Plan, Test Cases and Test Scenarios, based on business requirements and technical specifications. Collaborated with the QA team to ensure adequate testing of software by conducting UAT.

Environment: Scrum-Waterfall, MS Office, MS Visio, MS SQL Server, SLA, SSRS, SSIS, SSAS, UML, Enterprise Data Warehouse, Jira.

Confidential, Lawrenceville, GA

Scrum Master/Senior Business Analyst

Responsibilities: 

• Facilitated project management using JIRA Task Manager Platform for all sprint related stories and epics with bi- weekly sprint planning and backlog grooming. Achieved 100% on target rate for timely completion of assignments. 
• Responsible for managing test developmen t , execution and Preparation of Master  Test Plan and Test Case . 
• Facilitated Sprint planning, daily  Scrum meeting, Backlog Grooming, Sprint retro & Sprint review . 
• Prioritized the sprint backlog and came up with techniques/tools to efficiently manage Sprint backlog. 
• Facilitated and involved in Functional & Technical decisions and Motivated and coached the team with agile best practices. 
• Maintained Task Boards to provide/have more visibility to Sprint Backlog. 
• Assisted the product team with backlog grooming and coordinated with the team acceptance on definition on done for each user story. 
• Used Jira Agile management tool to maintain team metrics and make visible to team (including burn down charts) and Work as a Jira admin assign new user to project, delete user and Create Project. 
• Review applicable documentation ( such as business requirements, interface agreements, or design documents ) and share gaps/ new findings with IT to enable complete understanding of project goals and requirements. 
• Assisted DevOps team in automation workflow for on demand deployment of code changes using Jenkins and Git . 
• Continuous communications with the product owners in getting the requirement right and sign-off. 
• Used Fire Bug and Fire Path to identify object, Xpath, CSS Selector , ID, Name locators are used to identify objects. 
• Developed Data Driven Framework for Regression Testing, UAT, UVT Testing and Smoke testing . 
• Regression test cases were written and automated using Selenium Web Driver. 
• Assisted testing team in Implementing automation using Selenium WebDriver, JAVA, Selenium Junit, Maven . 

Environment: Agile-Scrum, MS Office, MS Visio, MS SQL Server, SLA, SSRS, SSIS, SSAS, UML, Enterprise Data Warehouse, HPQC, TFS, Admin Agile /  Scrum Management Tools Atlassian Jira + Agile, Activecollab.

Confidential, Paragould, AR

Senior Business Analyst/Scrum Master

Responsibilities:

• Gathered the business requirements from users by utilizing methods like meetings, requirement workshops and conducting an impact analysis, Joint Application Design, SWOT and Cost Benefit analysis.
• Prepare SOP documents and executed and Performed System Studies through JAD's and Decision Tree Analysis.
• Worked in an agile environment and involved in sprint planning, work estimation, sprint retrospectives and release planning.
• Worked as a Data Base administrator and conducting Data Extraction, Migrations, Transformation and Loading (ETL) between Homogenous and Heterogeneous Systems using DTS and SSIS of MS SQL Server 2008 R2/2012 respectively
• Importing Source/Target tables from the respective databases by using Execute Package Task using Control Flow Task in SQL Server Integration services.
• Acted as a point of contact for Accounts, Contract, collection, finance, revenue assurance, TSO and CRM teams for all technical, functional and business-related issues.
• Developed and delivered client solutions, specifically in the areas of engineering and manufacturing, telecom, wireless and financial reporting.
• Generating On-demand and Scheduled reports for Business Analysis or Management decisions using MS SQL Server Reporting Services 2005/2008 R2/2012 (SSRS).
• Strong experience in Stored Procedure/TSQL coding, Performance tuning, and Query Optimization.
• Worked on gathering of billing data to prepare for weekly/monthly billing
• Collected data from billing registers for reporting and importing billing data into Financial systems
• Involved in Strategic Planning, Risk Analysis and Market research and Experience in prioritizing and tracking findings for optimal reconciliation
• Developed a thorough understanding of business processes, practices, and available supporting technology & documentation.
• Involved in presenting in meetings with stake holders and concerned teams.

Environment: MS Project, MS Visio, SQL Server, PowerPoint, Agile-Scrum.

Confidential

Sr. Business Analyst/Scrum Master

Responsibilities:

• Gathered requirement from various sources like Keys Business stakeholders and Business sponsor.
• Converted requirement into documents like BRD and FRD along with Use Case.
• Created UML diagrams such as Business Flow Diagrams, Use Case, BPM and Activity Flow in coordination with technical team using MS-Visio.
• Facilitated sessions and engaged with SME’s and appropriate resources to support and plan requirements definitions.
• Created Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Used Interview and Brainstorming methods to gather high level requirement.
• Followed Iterative Software Development Life Cycle Process (SDLC) as per Rational Unified Process (RUP) and HIPAA Standards.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Version one.
• Facilitated the daily stand up meetings, sprint planning sessions, retrospective meetings and managed the project development.
• Analyze medical records and assigns codes to classify diagnoses and procedures to support the reimbursement system, to support assessment of clinical care, and to support medical research activity.
• Allocate codes to patient’s current period of care, using knowledge of the information contained within the International Classification of Diseases (ICD, CPT and HCPCS).
• Working with the Team of ICD-10 Implementation and assist the team in migration process from ICD 9 to ICD 10.
• Successfully handled Change Request using Rational Requisite Pro and implemented them on the system.
• Worked on projects in different solution domains like business applications, data and web services.
• Involved in utilization management trainings including organizational performance measurement systems
• Prepared monthly Status Reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Conducted Impact Analysis to check how system will respond to new change request.
• Created simple and Complex SQL queries over the data base and published daily and weekly dashboards to higher management and stakeholders.
• Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort and the project as a whole.
• Created Requirements Traceability Matrix based on high level requirement including process and project views.
• Involved in UAT testing along with the business for the Executive and COE view of the dashboards.
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle using Version one.
• Assisted QA team in assembling, evaluating, and reviewing testing strategies and test plans.
• Involved in UAT testing along with the business to meet client requirements.
• Evaluated business process requirements to ensure proper system configuration (i.e. Identifying key decisions, process changes, pain points, interface issues, training considerations).
• Involved in presenting during meetings with stake holders and concerned teams.

Environment: Agile (Scrum), UML Rational Rose, Word, BMC Remedy, PowerPoint, Visio, JAD

Confidential, Holborn, London

Senior Business Analyst  

 Responsibilities:

• Developed business process flow diagrams in Visio, identified critical points which are creating issues. 
• Gathered As-Is information by following the concerned stakeholders in their day - to -day activities, studying their operations behavior. 
• Mapped the Order Management & Order Evaluation processes, identified the accuracy of operations by performing a statistical analysis. 
• Optimized efficiency of supply chain & logistics planning by eliminating the errors occurring at distribution centers; thereby enhancing product availability at stores. 
• Conducted workshops and brainstorming sessions with various stakeholders in the project to gather their individual requirements; documented and analyzed them to develop functional tasks. 
• Used MS-Visio for flow-charts, Use- Case process model and architectural design of the application.
•  Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping. 
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification. 
• Developed Functional Requirement Document, Workflow diagrams and Use Case Specification document. 
• Implemented advanced Infrastructure automation technologies like weight sensors, infrared sensors and obstacle avoidance systems for improving the warehouse efficiency. 
• Assumed the position/personality of employees working in the warehouse to understand human factors leading to the problem. 
• Developed action plans for correcting the issue in incremental steps and comparing outcome against the KPIs set, streamlined logistics activity. 
• Identified problems in business process, developed innovative solutions by employing new technologies into the workplace, eliminating human related errors in the supply chain. 
• Developed techniques for training the warehouse teams in improving their skill and eliminating errors. 
• Used Kanban boards to prioritize the tasks and trained the team with Kanban practices.

TOOL STACK USED: MS Visio, MS- Office (Power Point, Excel, Word), Human Factor Analysis, KPI analysis, Process analysis, Negotiating & Delegating, Logistics, Supply chain management, project, Oracle.

Confidential

Business Systems Analyst

Responsibilities:

• Gathered knowledge on HIPAA 4010A rules and regulations.
• Facilitated and managed JAD sessions with Business and IT managers, developers and testing team, and SMEs, to gather functional and non-functional requirements.
• Understood Business Logic, User Requirements and Test Objectives to develop Use Case Scenarios and Test Cases
• Configured HIE API to allow user applications to communicate with the modules of the system.
• Performed GAP Analysis for the modules in production, and performed Impact Analysis for proposed enhancements
• Gathered requirements from the client, documented the System Requirements and GUI Specifications.
• Closely worked with the design team to design UI solutions for improved usability and user satisfaction.
• Documented Use Cases for various scenarios, test cases from the use cases, to exercise all possible variations.
• Created Use Case diagrams, Activity diagrams, and Sequence diagrams.
• Tracked and maintained stakeholder requested enhancements and changes using Traceability Matrix.
• Worked in a shared services environment, with understanding of Service Oriented Architecture (SOA).
• Demonstrated understanding and experience with SQL queries.
• Illustrated the Business Process Flow, using UML Methodology and Data Modeling techniques.
• Conducted User Acceptance Testing (UAT) of the final product with the business users.

Environment: Rational Unified Process (RUP), Balsamiq, MS Visio, UML, Informatica, IBM Cognos, Operational Data Store (ODS), MS Project, MS Office, MySQL, HP QC.

Confidential

Business Analyst

Responsibilities:

• Reviewed the business process and possible improvements based on user requirements.
• Interviewed HODs and end users, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
• Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations.
• Analyze business requirements and segregated them into high level and low level, Defined Data Models, created Use Case Diagrams, Activity Diagrams, State Chart Diagrams using UML methodology.
• Prepared workflow diagrams, analyzed AS-IS and TO-BE scenarios, designed new process flows and documented the business process and various business scenarios.
• Analyzed the requirement backlog of application enhancement; performed requirements analysis.
• Integrated static data with other systems to maintain a central repository of common data by implementing SOA (Service Oriented Architecture).
• Involved in the calculations and documentation using MS Excel, MS word, and PowerPoint
• Participated in data modeling, planning, designing, and implementation of the data warehouse.
• Produced data mapping and data definition documentation.
• Involved in reviewing and writing Functional Requirements.
• Conducted and participated in Joint Application Development (JAD) sessions with business users.
• Performed the user acceptance test (UAT) and suggested recommendations for the application.
• Worked with SQL queries for data manipulation.
• Maintained complete documentation of the entire process along with all its activities.

Environment: Waterfall Methodology, MS Visio, MS Excel, MySQL, ALM.

Confidential

SQL Developer

Responsibilities:

• Stored Procedures, User Defined Functions, Views, TSQL Scripting for complex business logic.
• Extensively used Joins and Sub-Queries for complex queries involving multiple tables.
• Optimized the database by creating various clustered, non-clustered indexes and indexed views.
• Develop, test, and tune database code and information.
• Support product development and quality assurance teams.
• Provide technical support and guidance to staff and clients.
• Generate reports and spreadsheets detailing database changes and performance.
• Modified existing software and developed new products from ground up.
• Extracted and collected data to create needed reports.
• Followed up with customers to clarify and document requirements.
• Created and managed databases for clients and systems to provide import of client data, and reporting of finalized data.
• Created schema objects such as tables, views, indexes, procedures, triggers & maintaining referential integrity.
• Developed scripts to migrate data from multiple sources.
• Maintained the security, integrity and availability of SQL Server.

Environment: C++, MS SQL Server.