A Certified Scrum Master and versatile, skilled professional with excellent expertise in interpersonal communications, negotiation and people management skills coupled with working in Business Analysis, Project Management, e-Commerce, Financial Analysis, Business Processes, Business Process Models, Business Flow Diagrams and Business Requirement Documents in the field of Information Technology.

SUMMARY

• Around 8 years of diverse IT experience in domains like Banking, Retail, Finance, Mortgage, Manufacturing, Supply Chain Management that includes e-business/e-commerce with diverse business and technical environments.
• Strong background in Software Development Life Cycle methodologies such as iterative approach using Scrum as well as traditional like Waterfall Model.
• Prepared and led bi-weekly “Iteration Planning Meetings” (IPMs) as part of the agile development process, and lead software demos to client.
• Acted as scrum master during Scrum development process. Gained certification for Scrum Master.
• Effectively performed the duties of Project Manager on various occasions as and when required.
• Strongly possess Project management skills, keeping in mind the objectives of the project and constraints affecting time, scope and budget.
• Acted as a liaison between business users and technical teams by planning, facilitating, and directing the analysis of business problems to be solved with automated systems.
• An effective communicator with excellent relationship building & interpersonal skills.
• Strong work ethics, taking ownership of all duties and responsibilities and efficient time management skills. Group and individual based problem solving and decision-making.
• Ability to manage teams and encourage communication among team members so as to build strong team communication and coordination so as to achieve organizational goals and objectives.
• Extensive experience in user requirements gathering, Brain storming sessions and analysis.
• Proficient in Creating and Transforming Business Requirements into software requirement specification (SRS) using MS Word.
• Exceptional ability to research, analyze and translate technical information to end-users at all levels.
• Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools to format them into formal documents.
• Involved in reviewing test procedures, defining test cases, reviewing and performing User Acceptance Testing (UAT).
• Extensively interacted with the QA Team in executing the Test Plans, Providing Test Data, Creating Test Cases, Issuing STR’s(Software Test Results) upon detection of bugs and errors.
• Involved in GUI testing, Functionality Testing, System Testing, Integration Testing.
• Strong analytical, problem solving & organizational abilities.
• User stories,Use Case design and analysis, Use Case specifications, Use case Models, System Development, Scenarios, Business rules, Business processes, Work flow diagrams, process flows and technical documentation, using MS Office Suite.

TECHNICAL SKILLS

Methodologies: Agile Scrum methodology, Waterfall Methodology
Business Modeling Tools: Visio, Rational Rose, Enterprise architect
Project Management: Microsoft Project, Microsoft Office, SharePoint 2010, PowerPoint, Excel
Tools: HP Quality Center, HP Service Manager
Systems: Windows 9x/ 2000/ NT/ XP/ Vista

PROFESSIONAL EXPERIENCE

1. Confidential, Jan 2012 – August 2012

• As Senior Business System Analyst

operates five of the most recognized apparel brands in the world: Gap, Banana Republic, Old Navy, Piper lime and Athleta. My assignment as a Sr. Business Analyst and as a part of strategic sourcing (Vendor Management) consisted of taking care of SOWs, CCRs, ticket analysis/trends, SLA violations, Budget/ Forecasting etc..

Responsibilities –

• Worked with suppliers for SOW, CCR requests and ME (minor enhancements) analysis.
• Responsible for ticket trends Analysis, SLA violations and penalties.
• Created CCR, SOW‘s templates to establish a standardized practice among the Suppliers and team.
• Responsible for Invoice Compliance Tracking and follow ups.
• Responsible for Budget/Forecasting and estimation for the upcoming projects as part of Governance team.
• Worked with Sr. Director ( Finance) to maintain and update APM Cost file on a monthly basis.
• Worked on the Support module for Resources based on the current and upcoming projects requirements.
• Responsible for Financial Analysis/Comparison for Software/Tools for the suppliers against the Government rates as per the policies.
• Worked closely with various PMs, Upper level management, suppliers as well as with other team members in a very cross-functional and Agile team environment.
• Created and reviewed Audit reports for tickets as per their priorities to measure ticket and SLA violations with HP Service Manager .
• Organized meetings with supplier and Application owners to review and analyze the audit reports on a Monthly Basis.
• Created Aging reports on weekly basis to measure ticket/SLA violations and take the appropriate action as and when required.
• Tracked ME hours for IT vs BusinessVs Project with HP Quality Center.
• Measured Suppliers Performance on a monthly basis with MPR (monthly performance reports) for all the application suites.
• Involved in measuring compliance to current contract on a quarterly basis.
• Worked as a liaison between legal and Vendor Management team to get the things done on a timely manner.
• Created analysis reports with all MTTF (meant time to fix calculations) with MS excel for Supplier for IT finance and legal Department to review.
• Worked on Folio (SharePoint) as an owner and admin person to perform the administrative duties as and when required.
• Performed audit preparation and facilitation of internal and external audit engagements.
• Interacted with teams located in multiple geographic locations for the work related issues.

Environment: HP Service Manager, SaaS, HP Quality Center, MS Excel, MS Word, MS Power Point, MS Office, SharePoint 2010, MS Outlook .

2. Confidential, Mar 2011 – Jul 2011

• As Business System Analyst

The Wholesale Database Administration and Infrastructure (WDAI) team has been developing a front-end application to access and maintain their existing Microsoft SQL Server DB Inventory Database. The project objective is to create an enhanced User Interface environment within the inventory system to track the databases and their associated attributes that are managed by the WDAI team within the Wholesale Implementation and Database Services (WIDS) organization.

Responsibilities –

• Gathered and documented User Requirements from the Business for the DB Inventory Infrastructure team.
• Prepared Functional/Technical requirement documents for the DB Inventory.
• Worked with application manager and WDAI management to prioritize
  requirements and defined releases based on WDAI DB Inventory road map.
• Did the requirement analysis and brainstorming sessions with business to make the requirement more understanding for the development team.
• Created and distributed Release notes to the WDAI Team for DB Inventory.
• Acted as a Project Manager when required to achieve the deliverables.
• Acted as a Point of Contact for any issues related to DB Inventory.
• Acted as a liaison between Business and development people for the Analysis of the business problems, if any.
• Interacted Heavily with Senior Management/Executive Level for the WDAI Project mgmt.
• Worked with external partners on integration/release schedules.
• Worked closely with Development team during Deployment process.
• Scheduled Meetings with TPM (Technical Project Managers)/Executives on a regular basis to get more clarity on the Business process and Reporting Requirements.
• Maintained a flexible work schedule beyond the standard schedule hours when needed to deliver the expected goals.
• Created and maintained application design documentation and various helpful documents like User’s Manual, FAQ’s for the users.
• Created Requirement Matrix to analyze the UI, SI and Data Impact on WDAI Inventory.
• Worked with development team to turn user requirements into technical
  design specs.
• Held meetings to discuss, review, demonstrate and demo requirement/test documents created.
• Gave new ideas and suggestions to development team to create and enhance various UIs to make it more User friendly.
• Created and executed test plans, worked with development team to track and
  resolve defects.
• Performed User Acceptance Testing in DB Inventory.
• Performed Data validation for Bulk Upload of Data.
• Designed, Developed and created UAT Test cases.
• Interacted with teams located in multiple geographic locations for DB Inventory.
• Resolved issues and errors related to the DB Inventory.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Worked with user groups to resolve questions, assess user needs, and recommended changes.
• Worked on Reports that includes Ad-hoc, Canned Reports for Senior Management and TPM’s from other groups within the WDAI Mgmt.

Environment: Use Case Analysis, MS Word, MS Power Point, MS Office, MS Excel, SharePoint 2010, MS Outlook, Visio.

3. Confidential, Jul 2009 – Feb 2011

• As Business Analyst

Three world leaders in steel, Arcelor, Corus and ThyssenKrupp Steel, took on the challenge to create an e-business service provider for the steel industry called STEEL24-7. The company’s mission was to leverage the commercial relationships between steel buyers and suppliers through the integration of business processes across the boundaries of existing companies.

Responsibilities –

• Worked closely with Business teams/project stake holders/SME to map the expectations to the delivery capabilities.
• Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects.
• Coordinated with team leaders to check the project status and deal with issues regarding project completion.
• Responsible to interact and liaison with Business partners and other technical teams to facilitate joint application development sessions and document the business requirements.
• Worked closely with the project managers to monitor progress, and the deliverables for the project regularly scheduled meetings to review the project status/plan with senior technology staff.
• Responsible for analysis, documenting system specifications and testing of the system.
• Conducted many informal Sessions to develop an architectural solution that the application meets the Business requirements, resolve open issues, and change requests.
• Conduct user interviews, gathering business requirements, and analyze requirements to write system specifications documents. Extensively worked on Business processes and workflow sessions.
• Heavily interacted with the Business Users/Technology teams to facilitate Business and Quality assurance reviews.
• Responsible for identifying and documenting business rules and creating detailed User stories, Business Flow diagram, Navigational Flow diagrams, Creating process models, data flow diagrams and Activity diagrams.
• Partner with clients/peers/technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demands of the end users.
• Worked closely with the UI/front end design team to model the screens, which met user, defined requirements and also company standards.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user-training materials.
• Documented the results and made recommendations on changes that should be implemented to meet the corporate expectations.
• Worked in an Agile environment and with very much cross functional team to deliver the products on time on a monthly basis.
• Utilize SQL query to quality control and to correct information in databases requested by the client.

Environment: Scrum, MS Word, MS Power Point, MS Office, MS Excel, Oracle, Toad, Windows XP, MS Outlook, Visio.

4.Confidential, Apr 2008 – Jun 09

• As Business Analyst

Asera, Inc. provides Internet solutions for the business-to-business chain. It offers the Asera eService, an e-business solution that improves channel effectiveness, sales volume, and customer loyalty. The company’s products include order management, and supply chain management solutions and software, which leverage enterprise software systems, including enterprise resource planning and other back-end packages.

Responsibilities –

• Responsible for identifying and documenting business rules and creating detailed Use Case’s. Created Use cases, Use Case diagrams, Business Flow diagram, Navigational Flow diagrams, Creating process models, data flow diagrams and Activity diagrams using Visio.
• Conducted workflow, process diagram to derive requirements for existing systems Enhancements.
• Partner with clients/peers/technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demands of the end users.
• Conducted many informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Worked closely with the UI/front end design team to model the screens, which met user, defined requirements and also company standards.
• Act as a resource in understanding how IS systems carry out business functions and assist in ensuring the timely and effective implementation.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Responsible for all project documentations and end user-training materials.
• Facilitated Design/Development (technical design) review’s and ensured that business requirements are met.
• Developed system integration test plan and ensured customer acceptance / satisfaction.
• Ability to interact effectively to internal and external parties. Coordinating related support and development activities.
• Worked closely with the project managers to monitor progress, and the deliverables for the project
• Regularly scheduled meetings to review the project status/plan with senior technology staff.
• Responsible for creating a report on a weekly basis, listing committed dates, risks that impact project schedules and status information.
• Responsible for creating a series of reports on a weekly basis about the types and status of STR’s.

5. Confidential, Oct 2005 – Mar 08

• As Business Analyst

Chordiant solutions and services help major enterprises around the world deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer experience (Cx™) solutions blend insight with agile business strategies and decisions to uniquely understand the customer\'s behavior.

Involved in two different applications: Interview Component and Collections.

• Interview Component
Interview component is a standalone component which provides an interface that enables a user to interact with another person and collect data. It is a flexible and dynamic mechanism to display the appropriate set of questions based on business logic. It has the ability to be integrated into an application for managing questions and answers. It has got close integration with Chordiant Decision Management (CDM).

• Collections
Collections is the process of negotiating payments or settlements from customers who are late on their payments, have exceeded their credit limit, or are at risk of defaulting altogether. The goal of a collections group is to minimize the financial losses to the lending institution by using strategies that can recover the maximum amount of outstanding debt, retain customers, and keep costs within guidelines. Chordiant Collections Manager is a powerful and sophisticated application designed for lenders that deal in customer debt management. This next-generation Collections solution features real-time processing, decision-driven actions, and a framework that can be customized to accommodate the needs of different lending institutions.

Responsibilities –

• Gathered and articulated Business Requirements from Business/Product Manager and translated those requirements into technical specifications.
• Participated in daily scrums, kickoffs, introspective meetings with Developers, Product Manager and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Acted as Scrum Master and planned for the scrum cycles along with the team.
• Participated in Scrum of Scrums.
• Coordinated with team to check the iteration status daily and deal with issues regarding iteration completion.
• Resolved the issues which included the dependency among multiple scrum teams.
• Assisted in the development of web enabled UI screens, mock ups and reports
• Worked with Subject matter experts (SME’s) in understanding the business process and gathering Requirements.
• Conducted User Acceptance Testing (UAT) to ensure that the developed system is as per the Business Requirements.
• Managing end-to-end analysis and design of business systems including needs assessment, requirements.
• Gathering, prioritization, estimating, risk assessment, planning, use cases, and functional specifications and system requirement specifications.
• Have experience in troubleshooting issues after conducting UAT, including performing an initial assessment of the problem.
• Created presentations for Change management to help end users understand the new system.

Environment: Use Case Analysis, MS Word, MS Office, MS Power Point, MS Excel, Oracle, Toad, Windows XP, Scrum, Visio, Rational Rose

6. Confidential, Apr 2004 – Sep 05

• As Business Analyst

A new Loan Origination system for all home owners, providing mortgage application facility, mortgage approval facility, and helping clients to choose the right kind of mortgage. It gives clients instant rates and they can fill in their details and loan approval can be done in 15 minutes. Tools like “How much you can afford” etc. were also provided for the clients to help them choose the best mortgage option for them.

Citibank integrated their web based retail banking sales (CRM) application with 3 major credit score companies for their sales floor associates to provide customer service to their walk in clients and also to up sell and cross sell their various banking products and services and get credit approval instantly. Citibank’s banking products and services includes mortgage loans, agricultural lending, educational finance, Credit card and others. The other important objective of the project was to develop online check processing.

Responsibilities –

• Conducted workflow, process diagram to derive requirements for existing systems Enhancements.
• Partner with clients/peers/technical groups to perform quality reviews on business requirements in order to determine if the requirements fulfill the demands of the end users.
• Responsible for identifying and documenting business rules and creating detailed Use Case’s. Created Use cases, Use Case diagrams, Business Flow diagram, Navigational Flow diagrams, Creating process models, data flow diagrams, AS IS diagrams and Activity diagrams using Visio.
• Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared User Requirement Specifications document.
• Performed Analysis of the As-Is and Should-Be process within the organization to analyze business processes.
• Involved in the creation and maintenance of the Workflow plans and artifacts.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models.
• Worked with the UI team to create the User Interface screenshots to be presented to the Business.
• Performed analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Assisted in User Acceptance Testing (UAT), developed Test cases based on Business requirements and performed Stress testing, Black Box and White Box Testing.
• Coordinated with the development team in documenting End User Manual.
• Conducted as a defect-tracking tool to report application defects and enhancements request and discussed with developers to resolve technical issues.

Environment: MS Excel, MS Visio, MS Access, Windows XP, MS Outlook.

7. Confidential, Oct 2003 – Mar 04

• As Business Analyst
  Deutsche Bank is a leading provider of financial solutions for private and business clients. Using this application, the bank clients can access all services extending from account keeping and cash & securities investment advisory to asset management. The project scope was to develop the existing Global Prime application into Portal application using Weblogic Portal Framework and adding up various new functionalities. This involved re-architecting all the modules.

Responsibilities –

• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Looked at the older requirements to incorporate the ones which needed to be kept with the new requirements.
• Communicated Project Requirements, Business Issues, Solution and made recommendation.
• Responsible for defining the scope of the project, gathering business requirements, documenting them textually or within models.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
• Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software.
• Created use case scenarios and documented work flow using business process.
• Involved in maintaining and managing different versions of Documents using MS Word and other tools.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Co-ordinated the communication between test teams and development teams.

Environment: Use Case Analysis, MS Word, MS Power Point, MS Excel, Oracle, MS Access, Windows XP, VisioEducational Qualifications: 4 Years Bachelors Degree