SUMMARY:

• Extensive knowledge of PeopleSoft HRMS Security administration.
• Report writing ability in PS Query, Access, Win - SQL, PeopleSoft 2-tier.
• Familiarity with Web/Internet based recruiting tools.
• Proven ability to work with others to resolve problems, with a high degree of customer service.
• Comprehensive analytic skills, keen eye for details.
• Ability to quickly learn new technologies, promotes creative strategies, and streamlines process.
• Excellent verbal and written communication skills.
• Ability to bridge the technical gap between technical and non-technical users.
• Ability to plan, design, facilitate, and implement security plans involving upper management and stakeholders

TECHNICAL SKILLS:

Environments: Oracle PeopleSoft (8.4, 8.9, 9.1, 9.2), Taleo (12A), Pro-Business, JIRA, Lawson, WorkDay (intermediate)

Languages: HTML, Microsoft SQL, People Tools (I & II), VB

Reporting and Auditing Tools: PeopleSoft Query, Access, Win-SQL, SQL Developer, Pro-Business, Microsoft Excel

Development Methodologies and Process Tools: Casewise Corporate Modeler, Microsoft Visio, Clear Quest

PROFESSIONAL EXPERIENCE:

Business Analyst Associate

Confidential, Phoenix, AZ

Responsibilities:

• Create functional specifications for support migrations.
• Create and update business process documentation.
• Consult with customers to conduct requirements gathering and solution design to address business needs.
• Perform support level technical analysis of Time and Labor issuses in collaboration to resolve issue.
• Work as liaison between the functional project team and the technology support organization. 
• Perform system upgrade test plan creation, documentation and testing.
• Document and analyze business rules and processes.
• Utilized SQL Development tool to research and analyze data issues.
• Work in Collaboration with UTO, Data Management, Payroll and Benefit teams to identify and troubleshoot failed transactions.
• Resolve and monitor Job Code transactions in PeopleSoft tables.
• Manage PeopleSoft security requests of roles, permission lists, additional departments, and group access.
• Analyze and coordinate new security creation based on defined business needs and best business practice.
• Performs technical analysis of software problems and the resources needed to resolve them.
• Provide primary assessment of HR, Payroll, Time and Labor, and Benefit support tickets using Atlassian JIRA tool.
• Create audit queries in support of Payroll transactions.

HRIS Analyst

Confidential, Ann Arbor, MI

Responsibilities:

• Create reports to audit transactional processing of employee record changes, including: Federal W-4 withholding, state withholding, direct deposit and address changes.
• Create, maintain, modify and distribute monthly reports and ad-hoc query requests.
• Provide configuration and support for Taleo ATS system.
• Assign, audit and maintain PeopleSoft Security roles, permission list, row level, and component access.
• Run SQL updates to payroll tables and Job Rows.
• Program mass data loads using SQL scripts.
• Set priorities, handle deadlines to completion of assigned projects and deliverables.
• Provided excellent customer service and ensure confidentiality of personnel information.
• Organize the day to meet project deadlines and requirements.
• Create SOP and process documentation
• Handle Level 2 HP Service Desk tickets regarding miscellaneous HR issues including but not limited to Benefits, Payroll, HRIS transactions.
• Perform user acceptance testing of system updates, patches, and change request.
• Conduct requirement gathering from key business owners.

HRIS Representative

Confidential, Novi, MI

Responsibilities:

• Auditing of transactional processing of personnel changes, including: new hires, rehires, promotions, transfers, salary adjustments, reorganizations, and terminations.
• Transactional processing of employee record changes, including: Federal W-4 withholding, state withholding, direct deposit and address changes.
• Maintaining employee electronic record retention database.
• Provided excellent customer service and ensure confidentiality of personnel information.
• Organize the day to meet HR and Payroll deadlines and requirements.
• Create SOP and process documentation
• Maintain electronic filing of personnel records and employment documents.
• Consult and coach center directors and management on company best practices.
• Assist Shared Service Call Center with overflow customer service phone calls.
• Handle help desk service tickets regarding miscellaneous HR issues including but not limited to Benefits, Payroll, HRIS transactions.

HRIS Analyst 

Confidential, SCOTTSDALE, AZ

Responsibilities:

• Provided Taleo application support for 800+ management field users
• Perform technical analysis of Taleo software problems and the resources needed to resolve them
• Perform coding, testing and documentation duties to implement modifications and repairs to existing production software application.
• Documents and analyzes business rules and processes.
• Generation of company reports and summaries for HR clients and leadership
• Work in parallel with Information Services in analysis of new technology and system integration’s to meet business needs and/or streamline process
• Creation and maintenance of moderate to complex data storage and user interface tools
• Performs technical analysis of software problems and the resources needed to resolve them.
• Prepare of EEO reporting, selected projects related to system changes, upgrades, or conversions.
• Provideds end-user training and creation of training materials associated with various software.
• Provideds administrative support to the Sr. Vice President, HR and HR department as needed.

HRIS Business Tech Analyst I

Confidential, PHOENIX, AZ

Responsibilities:

• Provided web design and maintenance of existing intranet sites to meet client expectations
• Provided HR application, Windows operating systems, and web support for 200+ internal HR customers
• Serve as HR Oracle PeopleSoft Security expert and administrator
• Provided systems support, planning, and maintenance of Health Services applications and databases
• Analyze business scope in development of HR queries and reports in Oracle PeopleSoft
• Utilization of data integrity principles in creation of system auditing tools to maintain accountability
• Generation of company reports and summaries for HR clients and leadership
• Work in parallel with Information Services in analysis of new technology and system integration’s to meet business needs and/or streamline process
• Serve on project team as a vital asset in PeopleSoft reporting and development in conjunction with implementation of Enterprise Learning ERP module

Center for Process Excellence

Confidential, PHOENIX, AZ

Responsibilities:

• Analyze and convert existing Visio map information into Case Wise Corporate Modeler format.
• Utilize Excel spreadsheet, Microsoft Word, and Corporate Modeler in preparing specific reports
• Analyze and transform process oriented information for entry into Case Corporate Modeler
• Analyze process information for model creation
• Create process models and follow modeling standards
• Scribe for processes in modeling sessions
• Create reports by specification
• Perform logistics tasks