SUMMARY:

• 7+ years of extensive experience in Business Analysis, Software Validation and business process re - engineering, with proven ability to articulate business values.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Strong Business Analysis Skills including In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing and Practical knowledge of Rational Unified Process (RUP).
• Experience in creating standard BA artefacts like context diagrams, use-cases, screen specifications, screen-mock-ups,
• Hard-core experience involving Business Process Re-Engineering, Software Re-Engineering using RUP methodology and ERP Systems Implementation and Continuous Improvement techniques.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.
• Excellent Training skills, facilitation, power point presentations, maintaining performance metrics, devising training documentation & communicating to users.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Proficient at creating and transforming business requirements into software requirement specification (SRS) using Rational RequisitePro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.
• Understanding of BEA Web Logic Portal to simplify the production and management of custom-fit portals, allowing a shared services environment to roll out changes with minimal complexity and effort.
• Experience in conducting Joint Application Development (JAD) sessions with end-users, expert team, development and QA team for project meetings, walkthroughs and customer interviews.

TECHNICAL SKILLS:

• MS Visio
• MS Project
• Rational Rose
• RequisitePro
• Clear Quest
• SDLC
• Windows XP/NT
• OS X
• SunOS
• MS-DOS
• Dream Weaver
• Adobe Photoshop
• RESQ
• Flash
• Business Objects
• XML
• UML
• HTML
• Access
• Microsoft Word
• Power Point
• Excel
• Outlook
• PSP Studio
• Word Perfect

PROFESSIONAL EXPERIENCE:

Confidential, Northbrook, IL

Business Analyst

Responsibilities:

• Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Understanding the High level GIS requirements from Grasp application purview to ensure smooth integration of Grasp application with GIS interface. 
• CRM process Re-engineering, Change Requirement Analysis of Commercial Products in CRM System.
• Interviewing Subject Matter experts and carefully recording the Business requirements in Agile methodology
• Worked with user story to respond faster and with less overhead to rapidly changing real-world requirements in an AGILE environment
• Examined, analyzed and model Test plans, Use Case Model cases and Test procedures based Agile methodology
• Used the guidelines and artifacts of the Agile software development methodologies to strategize the Implementation of the effort in different iterations and phases of the Software Development Life Cycle.
• Involved in the project for implementing Best Practices for Business Analysis in the organization and instrumental in the transition plan for Agile Development methodology using SCRUM.
• Liaise between global stakeholders and development teams to ensure process related initiatives properly align with business objectives and system requirements within integrated footprint which includes CRM application. 
• Conducted workshops sessions for Mapping from Legacy Systems to new CRM Applications and provided all the necessary MD and CV documents. 
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Involved in generating Test cases for (P&C) property and casualty Insurances for Different Levels of Business
• Expert in the (P&C) Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Worked as a Personal line of (P&C) Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Implement and maintain (P&C) Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Expert in commercial (P&C) Property and Casualty and Personal Lines Insurance experience with national carriers
• Process mapping, data cleansing, data migration and validation of data table structure in areas of sales, inventory, procurement, production and distribution.
• Identified integration points and potential issues with GIS integration, web portal management, and content delivery across tightly-integrated software systems. 
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD (Business Requirement Documents) supporting documents containing the essential business elements, detail definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Created targeted Questionnaires for SME's to gather requirements.  Collaborated with business owners, SME's, project managers and IT personnel to define project objectives, 
• Created and managed project templates, use case project templates, requirement types and traceability relationships in RequisitePro.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's Win Runner.

Environment: J2EE technology, Test Director, Windows Advanced Server, RESQ, XML, GIS, SDLC, MS Visio, RUP, Rational RequisitePro

Confidential, Los Angeles, CA

Business Analyst 

Responsibilities:

• Extracted the Business Requirements during various sessions with business leads and tagged all requirements in Requisite Pro, tracing them all the way to the stakeholder requirements
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Develop marketing strategy for Business Partner online Billing Portals for ecommerce using Web Analytics from CRM platform. 
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing AGILE methodology.
• Conducting user interviews at both in-house and client locations, gathering and analyzing requirements using Agile and requisite pro.
• Worked with User Stories in Agile software development methodologies for the specification of requirements
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all (P&C) Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Implement and maintain (P&C) Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Responsible for testing the Quote & Purchase for both Auto and Home Property Insurance of the customers.
• Extensively used Visual Basic to create macros in order to make data migration testing more useful and compared results from the legacy databases to the new CRM database.
• Involved in data migration design so that the data can be exchanged from other systems in standard ACORD XMLife standards
• Designed the business requirement collection approach based on the project scope and SDLC Methodology
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology
• Working with clients to better understand their needs and present solutions using structured SDLC approach
• Currently leading the project Listed Derivatives Architecture ( LDA ) project from Client Reference Data team which requires the huge data cleanup, data migration, decommission of GMI system.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units
• Aided in contract negotiations with Google and ARC GIS for API usage to generate maps for the application (key was to identify if we had to do per user contract or per node contract) 
• Sequence Diagrams, Process Flows (Business and System) using UML modelling tools such as MS Visio and Rational Rose. 
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Defined the project methodology from RUP. Analyzed and redefined the business processes with specific UML documentation
• Constructed and maintained UML models using Rational Rose, and created use case diagrams, class diagrams and sequence diagrams for all the use cases
• Co-ordination with multiple teams and integration architects, in performing analysis for issues regarding speed and stability
• Utilized Clear Case software configuration management tool as source safe repository to store all valuable code for reusability and disaster recovery purpose.

Environment: HTML, XML, SQL, RESQ, Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), Excel, GIS, Access, SDLC, MS-Word, MS-Outlook, MS-Power Point

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional requirements Document, Use Cases, Activity Diagrams, GUI (Mock-up Screen and Interface designs) 
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing utilizing AGILE methodology.
• Conducting user interviews at both in-house and client locations, gathering and analyzing requirements using Agile and requisite pro.
• Used the guidelines and artifacts of the Agile software development methodologies to strategize the Implementation of the effort in different iterations and phases of the Software Development Life Cycle.
• Worked with user story to respond faster and with less overhead to rapidly changing real-world requirements in an AGILE environment
• Learned the Agile methodology for the project, guided the team to document epic and stories and requirement maintenance using tools like JIRA and Confluence
• Worked with User Stories in Agile software development methodologies for the specification of requirements
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Hands on experience with T-SQL in writing triggers, tables, user defined functions, views, indexes, and relational database models and data integrity
• Worked as a Personal line of (P&C) Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Responsible for the development of a Data Warehouse for personal lines (P&C) property and casualty insurance.
• Produced clear user manuals & training guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and appropriate GUI screenshots. 
• Worked closely with Quality Assurance (QA) and testing team to facilitate and undertake User Acceptance Testing (UAT)
• Experience in software testing, developing test plans, test cases, test data sets, analyzing the test results & defect management for functional, integration, regression, disaster recovery & UAT testing. Created the UAT Plan and test scripts and participated in UAT. 
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Worked with Team Leads in various departments to gather information on workflows to provide a comprehensive overview for current and future projects and processes 
• Performed Impact & Gap analysis on the current system vis-a-vis new requirements and estimation of project cost. 
• Function as the primary liaison between the business client, operations, and technical areas throughout the project life cycle.

Environment: Microsoft Office Suite, MS Visio, Java, C, Windows NT, JavaScript, Oracle, SQL, Mercury Test Director, Mercury Load Runner

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Worked with the Production support team for issues reported by the user group in the production environment.
• Gathered and documented the requirements that are critical to the business and used those requirements to design application software.
• Used the guidelines and artifacts of the agile software development methodologies to strategize the Implementation of the effort in different iterations and phases of the Software Development Life Cycle.
• Worked with user story to respond faster and with less overhead to rapidly changing real-world requirements in an AGILE environment
• Analysis of business requirements and system requirements of the client and also for Property and casualty (P&C) modules
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all (P&C) Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Developed custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Involved in set up the Transactional replication and trouble shoot on SQL Server databases
• Implemented new features like row/page compression, Backup compression available with SQL
• Acceptance Testing (UAT), reviewed UAT results to identify defects and report to relevant teams for fixes 
• Adept in conducting User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and Sequence using Rational Rose according to UML methodology.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification URS. Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Implemented RUP and followed iterative process for Use Case driven processes of requirement documentation and their deployments and also created a Traceability Matrix. 
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes. 
• Held regular JAD sessions with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand. 
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed. 
• Worked with development staff and 3rd party vendors to ensure that the requirements are sufficiently detailed and clearly understood. Facilitate discussions between business partners, development team, and vendors to ensure that proposed technical solutions adequately meet the business needs. 
• Built and maintained close relationships with internal customers and retail systems vendor to ensure efficient development processes are being followed and that business priorities are met, and that projects/development are on schedule 
• Ensured applications are designed to support business objectives, business processes and will provide superior user and customer experiences. 
• Used MS Office suite (Word, Excel, Access, Visio, Power Point), for project tracking, documentation and presentation. 

Environment: J2EE, Windows XP, RUP, Windows NT, JavaScript, UNIX, HTML, Oracle, SQL, Mercury Test Director, Mercury Load Runner, MS Visio, Quality Centre

Confidential, Cincinnati,OH

Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Worked on Commercial lines (P&C) Property and Casualty Insurance including both policy and claim processing and reinsurance
• Analysis of business requirements and system requirements of the client and also for (P&C) Property and casualty modules
• Implement and maintain (P&C) Property & Casualty (e.g. bug-fix, data integration, version release) systems of assigned customers.
• Designed and developed project document templates based on SDLC methodology
• SDLC methodology is using for Designed and developed project document templates
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's) 

Environment: RUP, UAT, SDLC, GAD (Gap Analysis Document), MS Visio, Windows.