SUMMARY:

• Sr. Business Analyst/Project Manager with extensive experience in every phase of software development life cycle and Project management administration.
• Over twenty five years of experience in the computer industry in roles as diverse as Developer, QA, Software Analyst, Business Analyst, System Administrator and Project management. Comprehensive analytical and technical skills, excellent control awareness, high sense of responsibility and commitment.
• Fervently believe on empowering users through training and providing them with the appropriate tools to fulfill their and the customer s needs is key to any business.
• Outstanding team player, and natural leader. Bilingual, (English Spanish) with basic knowledge of French. I am committed in the search of new challenges.
• Tools: Microsoft CRM, Microsoft Dynamics GP, Workspace, SQL, Excel, Visio, Power Point, Microsoft Project.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst/Enhancements Manager

• Support to the Sales/ Care Support Group and the CRM system (Dynamics GP) and all third party products associated with it.

• Implementation of new third party products and other applications oriented to expedite, reduce cost or increase turnover for different aspects of the Sales and Care Support.
• Manage the implementation of new customizations related to Dynamics CRM, coordinating the SDLC with the developers and business side though out the Requirements gathering, clarifications, follow up of the development, testing and release into the production environment.
• Reduce the cost of Dynamics CRM licenses for the company on around one thousand dollars through the implementation of a process to remove inactive users from the system on lieu of a de - boarding process Participate in the Lead to Cash Project Implementation for COLOMBIA as a model for Latin America s implementation during 2015-2016, gathering requirements from Business Internal Users through face to face meetings and translating them into a Design to be delivered to the Development team.
• Participate in the Lead to Cash Project Implementation for CANADA during 2016, gathering requirements from Business Internal Users through face to face meetings and translating them into a Design to be delivered to the Development team. Mapped the integration process for CRM and all the applications surrounding it, in both directions, feeding or consuming information to and from CRM.
• Creation of the A3 forms for the QA process and the meeting follow up process for the IT group.
• Support Sales and Care group internal needs related to the CRM application running weekly meetings to follow up on the Enhancement development queue and managing the content of the release process.

Confidential

Business System Analyst/Project Manager

Resposibilities:

• Workspace for the procurement area, the implementation was completed for eight different databases.

• The project included the training of people in all the offices across the globe and as a result the procurement efficiency was increased dramatically. Reduce the costs of the EFT transaction on 80% through the implementation of B4B (Electronic Payment Transfers) tool.
• Users training and creation of manual EFT payments and support of EFT operation. Participate in the Market to Cash implementation project by taking care of the Integration of Invoicing information coming from a new Billing application (Zuora) into the ERP application(Dynamics GP).
• Improved procurement process in the company through the Implementation of Workspace.
• This project included the implementation of the approval Matrix for all departments, planning and coordination of the UAT plan.
• Training and generation of the documentation for the Requester and Approver roles. Maintenance of the Workplace application and support to users across the company. As a result of this project the efficiency of the requisition - payment process, reducing the average time for payments on 75%. Support Finance and Accounting user on any issues related to the ERP system.
• Coordination of SSO installation for GP for all the users in the company.

Confidential, NY

System Support Specialist/BA

Resposibilities:

• Support to the finance and accounting and the Accounts payable groups in Dynamics GP. (v 10.0). Implementation of new third party products around GP.

• Implementation of Greenshades application: Third party product to generate 1099 information about vendors.
• Implementation of new LAMCO DB and Set up of the modules that compose the new DB: GL and Accounts Payable. Creation of GL accounts and new users.
• Maintenance of the user s rights to access to GP. Support to users: answer questions related to Dynamics GP. Reports generation using SQL 2008.

Confidential, Basking Ridge, NJ

Software developer

Resposibilities:

• Analysis and design of SOP customization in Dynamics GP. (v 9.0) aimed to manage information related to pre - paid card sold through external entities.

• Improving the proposed solution and the analysis document through meeting with users. Coordinating UAT.
• Implementing changes through the use of SQL 2005 and Dexterity language. Planning the upgrade from previous version into the new one.

Confidential, New York

System Administrator/Reports Analyst

Resposibilities:

• Main role was to server as System Administration for the ERP application (Microsoft Dynamics GP). Analysis, generation and maintenance of all the financial reports for both areas using a data warehouse application (Excel Reporter). Act as Liaison between the Finance/Accounting and the IT departments for technical implementation of required customizations.

• Support for data integration into GL from applications like Gabriel using Integration Manager.
• Act as the main support for all users in the Finance/Accounting department for any issues related to the ERP system (Dynamics GP), Smart List, Excel Reporter and Integration manager.
• Improved productivity of the Accounting and Finance department at Oxygen Media through several third party product implementation projects for Microsoft Dynamics GP including XL Reporter, Auditor, Mekorma MICR, Safepay and XL Reporter Forecaster.
• To comply with the external auditors requirements documented all the processes at the interior of the finance and accounting departments during the first year at the company, gathering description of the processes from every user in the area. Reduced forecast time process by 90% and improved the accuracy of information through the implementation of XLR Forecaster, which empowered users to control the data by eliminating data transcript and suppressing the data import step. Substituted manual Tax Accrual process by successfully leading the IT group in the Analysis, Coordination of Users Acceptance Tests, Implementation and support of the Tax accrual customization the company put into operation by 2007. Implemented and maintained all the financial and accounting reports for the area using Excel Reporter.
• Participated extensively in the data migration from Dynamics GP to PeopleSoft and then to SAP by the end of 2007 and the beginning of 2008 for AP, AR, GL, Fixed Assets and POP.

Confidential, New York

Software Analyst and Software developer

Resposibilities:

• Implemented and customized ERP solution (Microsoft Dynamics GP) for several clients on a project - by-project basis using Sure Step Methodology.

• As a Software Developer participated in several project using different programming languages as Dexterity, ASP, JavaScript and SQL. As part of a team participated in the implementation of Dynamics GP for several projects at AKA Enterprise Solutions using company SDLC methodology.
• Projects included development of customizations, implementation of third party products, database design, reports generation, data migration and users training.
• Development of customized reports using Crystal Reports, and dexterity Language. As a result our clients achieved increased document processing speed and accuracy, reliability and information availability.
• Using Dexterity and ASP languages, redesigned, developed, and successfully implemented the first Intranet software application for BPA Worldwide (Global resource for verified audience data and media knowledge), including the interaction between the front-end and back-end applications (Intranet application and Microsoft Dynamics GP)

Confidential, New York

Webmaster

Resposibilities:

• Developed, maintained and enhanced web application and internal database.

• Contacted prospects and answered clients questions through email. 75% reduction in clients timing complains through the Improvement of the information flow using the web site communication capabilities.
• Generated reports and statistics about the site's traffic, sales, prospect and complains.
• Tools: HTML, Photoshop, and Merchandizer (E - commerce application).

Confidential, Medellin, Colombia

Project Manager - Receivables Operation Manager

Resposibilities:

• Served as liaison between operations, financial units and system development for the Receivables area.

• Coordinated modification of existing processes and software applications for the operations and financial units. Assisted in testing, developing and improving existing or undefined business processes.
• Defined business requirements including processes, workflow and data needs. Managed the daily business operations in the collections department for four years. Implemented ICR (Intelligent Character recognition) and OCR (Optical Character Recognition) for all the documents related to receivables.
• Documents were scanned in order to store, index, recognize information and retrieve document images or physical documents when needed.
• This implementation expedited company ability to access financial resources.
• Dramatically reduced the time span between payment and access to the financial resources (from three days average to same day) through the design and implementation of an automatic interface between the banks and the company systems through the use of barcode scanning at the bank. Directed a group of twenty - three people on a daily basis in charge of getting the payment information from clients and banks into the ERP system.

Confidential, Medellin, Colombia

Software Developer and Data Quality Assurance Tester

Resposibilities:

• Developed, maintained and improved in - house applications. Analyzed the company's requirements for customizing the applications in the life insurance area.

• Implemented software modifications and new applications for the aforementioned areas. Coordinated users acceptance tests.