SUMMARY:

• To play a key leadership role in promoting the organizations mission, vision, and values to our customers and the broader  community. To provide leadership in operations, strategic planning, quality perform ance, and to improve organizational  ability to exceed defined goals. To build relationships based on trust and credibility, instilling a vision for excellence.
• Business Analyst responsible for business process analysis, scope defini tion, requirements gathering, functional design, and testing for more than 10 years.
• Has worked with a variety of internal user groups and technologies, amassing over 10 years of practical experience in business operations and information technology.
• Takes pride in delivering the best possible solutions by understanding the immediate business needs and constraints while keeping long - term strategy and objectives in mind.
• Has technical experience as a business analyst, project manager, and programmer. This experience is enhanced by excellent communication, collaboration, facilitatio n, and customer service skills.
• Always enjoys a challenge and is able to quickly adjust to new priorities, changing business needs, rganizational changes, and new technologies - and usually keep a sense of humor in the process.

TECHNICAL SKILLS:

Hardware:  Windows Operating Systems, Linux, Chrome OS

Programming Languages:  VB.NET, SQL Programming (DB2, Microsoft SQL server, and MySQL)

PC Software:  Microsoft Office suite of applications, SharePoint, SAP, Remedy, Service Now, Business Objects, Open Source Apps

PROFESSIONAL EXPERIENCE:

Confidential

Sr.Business Analyst

• Assisted in preparation of business cases and justification
• Identified and facilitated business process improvements and operational compliance
• Scoped, documented and synthesized reporting and data requirements to support and facilitate the design, development, testing and distribution of information
• Developed and maintained weekly, monthly and ad-hoc status reports
• Communicated status updates to management and business partners in easily understood formats
• Collaborated with Marketing teams and internal business partners to assist in capacity planning and monitoring Performed other duties as assigned

Confidential

Sr.Business Analyst

• Responsible for advanced professional work leading business analysis service s and project management services for Hazelden.
• Facilitate and maintain a supportive partnership between the business needs and technology delivery in an agile business environment.
• Engage and advise customers in developing and documenting business requirements and defining/refining business work processes.
• Recommend information system functionality, enhancements, and/or other technology required to support, enable and advance the strategic plan of the organization.
• Facilitate the design, test, and release cycles for the solutions/products across all Hazelden departments.
• Manage technology projects from concept phase through implementation.

Confidential

Sr.Business Analyst

• Consulted with internal customers to analyze, design, develop and maintain technical application systems to support business needs
• Translated business requirements into technical system specifications for other IT functions
• Developed and provided training to end users on how to use functionality in technical application systems
• Supported end users when they have questions or problems using technical systems
• Participated in project update meetings/steering committee meetings.
• Worked with vendors to provide Confidential with IT needs.
• Analysis and documentation
• Customer management and support
• Mentored and Coached others

Confidential

Interim IS Site Manager

• Managed revenue enhancements and recovery as it related to IT.
• Managed implementation of on going improvements and support of electronic medical records and all IT Systems.
• Supported IT Strategy, Governance and site leadership in project prioritization.
• Worked with IT corporate leaders to analyze financial and operational impacts regarding technology solutions.
• Provided operations management for site based IT activities.
• Participated in advisory groups, project teams, and steering co mmittees..
• Developed and implemented organizational structures to best me et Confidential strategic goals.
• Oversaw department budget(s), and met operating budget targets consistently.
• Supported leadership in assessing IT impact on meeting regulatory standards.
• Supported, participated in, and approved change management processes and technology related to the department.
• Ensured Confidential business continuity plans were developed and implemented for services provided by IT.

Confidential

IT Intern

• Analyzed data from various sources and compiling and proofing documentation
• Assisted internal Business Analysts, and developers in troubleshooting of issues
• Assisted in the migration of various business processes
• Created different applications Documentation; Trained and assisted in troubleshooting issues
• Created reports using Analyzer (Business Object)
• Documented and Configured Production Support SAP Transaction Processes
• Worked on additional internal IT projects on as needed basis

Confidential, Minnesota

Systems Analyst Intern

• Created database programming using MS SQL Server that met management an d information needs.
• Designed and implemented applications that met business needs.
• Served as liaison between system users and technical support group.
• Performed system maintenance programming.
• Tested, Implemented and maintained 3rd party software applicat ions.
• Provided training on process and application use as required by project team
• Designed and developed a suggestion application system using VB.NET that increased efficiency and productivity.

Confidential, Minnesota

Quality Assurance

• Inspected, tracked, analyzed, audited, and reported on development activities.
• Inspected and documented measurements using a variety of p recision measuring instruments.
• Performed other inspection services as assigned.
• Performed other projects and duties as assigned.
• Assisted in the development of measurement methods and inspection processes.
• Demonstrated a positive attitude when approaching problems and interfacing with co -workers.