SUMMARY:

• Business analyst with over 6 years of industry wide experience in the domain of Banking and Finance and Healthcare.
• Knowledge and experience using SharePoint.
• Strong understanding of software development life cycle, business process reengineering.
• Experience with trend analysis and data analysis and data mining using MS Excel.
• Familiar with current industry standards, such as HIPAA, SOX, Cobit 5, ITIL.
• ITSM (Products: Service Desk; Incident, Problem, Knowledge Management; CMDB)
• Help Desk, Change Management.
• Excellent analytical and problem - solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and training.
• Excellent leadership skills including issue management, conflict resolution, business and process analysis, and team building and staff management.
• Proficient in project management, documentation, modeling and systems implementation skills.
• Experience in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Adept at coordinating with stakeholders, Subject Matter Experts (SMEs) and end users to understand, analyze, communicate and validate requirements through User interviews, Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Proficient in transforming business requirements into functional specifications focusing on workflow analysis and design, user interface design, business process reengineering and process flow modeling.
• Skilled in Object Oriented Analysis and Design with experience in creating Use Cases, Activity Diagrams, Class Diagrams, Task Diagrams, Sequence Diagrams, State Diagrams using MS Visio and Rational Rose.
• Demonstrated ability to work efficiently in different phases of Software Development Life Cycle (SDLC) using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile methodologies (SCRUM) and Waterfall methodologies in multi-tier-web-based architecture.
• Expertise in performing GAP Analysis, managing Requirement Traceability Matrix (RTM), creating Work Breakdown Structure (WBS) and Data Analysis.
• Expertise in User Interface Design through wireframes and mock-ups. Familiar with conducting usability studies for the purpose of user interface and layout improvements.
• Adept at creating Test Cases, Test Plans, Test Reports and defect tracking as and when required.

TECHNICAL SKILLS:

Operating Systems: Windows 2000/XP, UNIX, Sun Solaris

Databases: SQL Server 2000, MS Access

Application development Tools: Visual Basic, MS Visio.

Testing Tools: Test Director, Quality Center, Quick Test Pro

Methodologies: Agile/Scrum, Rational Unified Process, Waterfall

Business Modeling Tools: Rational Rose,MS Office,MS Visio,MS Project, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Auburn Hills, MI

Business Analyst II

• Liaised with Business System Owners (BSO) and Client testers.

• Gathered Business and Functional Requirements based on Waterfall SDLC methodology.
• Good understanding of Writing User Stories, Agile SDLC, and Scrum backlog planning
• Converted Business Requirements into Functional Requirements Specification Document and Technical Specifications using Rational Requisite
• Perform Trend Analysis using MS Excel (Histogram, Pivot Table, Pareto Charts)
• Developed ad hoc reports and queries in MS Access.
• Created MS Access Tables and Reports.
• Facilitated JAR sessions, JAD session, wrote Status Reports, Oral Presentations, Emails and coordinated extensive communication network through interviews with end users, Tech team and other non-technical team members.
• Created Use Cases Diagrams, Use Case Narratives, Activity Diagrams, Class Diagrams, and Collaboration Diagrams using UML modeling tools like MS Visio.
• Provided assistance in developing Test Plans, Test Cases, Test Reports, and Defect Tracking as and when required.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Worked on improving business process and procedures/flows.
• Maintained the Requirements Traceability Matrix (RTM).
• Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure that they satisfy all documented requirements.
• Partner with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies/processes/procedures, compliance with applicable legal/regulatory requirements, additional requirements).
• Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders (e.g., IT, business owners/ partners, vendors).
• Collaborate with technology stakeholders (e.g., System Analysts, architects) to communicate business and technical requirements.
• Ensure that project requirements are clearly and comprehensively documented, understood and support traceability.
• Ensure that project requirements meet all applicable regulations.
• Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes.
• Prioritized deliverables, identified gaps, tracked defects, defined software requirements, created artifacts for testing and development.
• Developed project plans, project RASIC and associated project documents to effectively manage projects.
• Communicate project purpose, goals, objectives, and project plans to all team members at project kick-off meetings.
• Developed “As-Is” and “To-Be” system/process workflow diagrams
• Established appropriate project timelines and coordinate project resources to deliver business solutions within approved time and budget parameters.
• Independently managed assigned projects and project components
• Developed and configured document libraries, lists, workflows, site collections, pages on SharePoint.
• Designed, developed and updated Process and Procedures per company standards (L3, L4 &L5)
• Created Activity Diagrams and Use Case Diagrams (UML Diagrams)
• Managing the project from documenting project scope, project charter, project plan, business case, timeline, responsibility matrix to closure of the project.
• Manage Configuration Management Database (CMDB) to ensure consistency and all data is up-to-date.
• Work in conjunction with application business and technical owners as internal customers.
• Work with IT Teams and Business Units to identify, control, maintain and verify assets in the IT Configuration Management Database (CMDB).
• Assist with system testing, upgrades and patches to Financial Applications in accordance to audit requirements.
• Adhere and maintain SOX (Sarbanes-Oxley) Audit Requirements.
• Works to improve the Internal Controls (IC) environment within organizations.
• Analyze and make recommendations on department policies, processes and procedures.
• Worked on SQL Server database to extract data.
• Analyzed Data extracted from monitoring tools such as SolarWinds

Confidential, San Diego, CA

Business Analyst Intern

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements.

• Tracked and reported project milestones and presented status reports to senior management using MS Project.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
• Designed and developed Use Cases and Activity Diagrams using UML in Visio.
• Worked extensively in accordance with HIPPA regulations and PHI procedures and rule
• Coordinated activities between business unit and technical staff to develop new methods, policies, and procedures to meet the business needs.
• Prepared test strategy, test plan, test report and gap report.
• Maintained Traceability Matrix in Excel.

Confidential

Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented Business Requirements Document (BRD) and Functional Specification Document (FSD) using Rational Requisite Pro.

• Prioritized deliverables, identified gaps, tracked defects, defined software requirements, created artifacts for testing and development.
• Collaborated efforts with technical staff and subject matter experts to establish the technical vision of product and analyze triple constraint tradeoffs.
• Created UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations and represented the same on MS Visio.
• Supported development of UAT cycle test scripts, Review User Acceptance Test Plan (UATP) and attend walkthrough.
• Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability.