SUMMARY

• Over 13 years of Industry experience as a Business Systems Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, and Application Design.
• Analytical, methodical, and resourceful approach to problem - solving, identifying root causes and corrective actions to meet short and long-term business and system requirements.
• Proven ability to assist the business with creating application road maps, gathering business requirements, and performing effective communications and expectation setting including an understanding of business functional requirements matching to technical systems setups and configuration.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them into system requirement specifications.
• Experience in software configuration management activities to adhere to CMM level 5 standards, six sigma processes, TQM, continuous process improvement.
• Strong Test Development and Test Execution of various web applications and client server applications
• Testing procedures like black box, white box, regression testing, data driven testing, and user interface testing.
• Excellent team player with problem-solving and troubleshooting capabilities.
• Solid skills in Load Runner, Rational Suite, ALM (Quality Center) and PVCS.
• Designed the Prototype, Mock-up screen, and Wireframes using MS Visio while developing GUI applications
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Used BR100 documents to configure cloned Baseline instances to match the latest requirement from UAT.
• Strong knowledge and working experience of industry standards such as HIPAA, PPACA, EMR/EHR, Facets, HL7, Six Sigma, and ICD-9, ICD-10 code sets.
• Extensive knowledge of Medicaid and Medicare A, B, C, D Procedural and Diagnostic codes and Claims Processing.
• System, Acceptance, Regression, Stress, Performance, Load, Functionality, Front End and Back End Testing.
• Skilled at assessing client needs, working in a group, suggesting ideas that enhance efficiency and maximize performance, implementing cutting-edge technology solutions, and training/supporting end users.
• Extensive experience in Maintenance, Development, and testing of various software systems.
• Experience in conducting a GAP analysis, facilitating JAD Process Improvement, User Acceptance Testing (UAT), SWOT Analysis, Business Analysis, Cost benefit analysis and ROI analysis.
• Experience developing project management documents such as Schedule document, Lessons Learnt, Gantt chart, Stakeholder Register, Team Status reports, Project Performance Report.

TECHNICAL SKILLS

Testing and IT Tools: Rational ClearQuest, Rational ClearCase, Rational Test Manager, Clear Quest, Quicktest Pro/UFL, HP QualityCenter/ALM, Rational Test Suite, LoadRunner, Sharepoint, PVCS Tracker, Remedy, JIRA, Salesforce, Facets, Balsamiq,

Methodology: Waterfall, RUP, Agile, Scrum, Six Sigma, CMM

Business Applications: MS Word, MS Excel, MS PowerPoint

Business Intelligence/Reporting Tools: QlikView, Tableau, Business Objects, Crystal Reports, Spotfire, SAS, ServiceNow, Informatica

Business Modeling Tools: MS Visio, MS Project, UML, Rational Rose

Internet Technologies: JDK, JDBC, Servlets, RMI and EJB, ASP, FrontPage, Macromedia

Languages: Java, VB, SQL, PL/SQL, HTML, JavaScript, VBScript, C/C++, JSP, VB.NET

GUI/Tools: Visual Basic, Visual SourceSafe

RDBMS: Oracle, MS-Access, MS-SQL Server

Web Server: Netscape Web server, Apache, IIS

Operating System: Windows, Unix, and Linux.

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/Scrum Master

• Facilitated business requirement interview sessions by working with business stakeholders to reach solutions Created User stories and validated them interacting with users and stakeholders.
• Agile methodology was used and guidance was provided from inception during the project implementation.
• Product backlogs were created in JIRA and the prioritized user stories and created sprints.
• Created templates for sprint retrospective (lessons learnt) and discussed with the entire team after each sprint.
• Prepared business requirements document, Technical specification document, use cases and user manual.
• Created and reviewed Test Plan, Test Scenarios, Test Strategies and Test Cases to ensure that they meet the requirements.
• Contributed to the project management best practices to produce project plans and schedules.
• Managed project risks, issues/problems and directly manage, a team of professional staff members as a team leader and contact staff to achieve assigned goals in an effective manner while administrative standards and actions .
• Working with customers to identify functional requirements and translate functional requirements into technical specifications.
• Provided status report on a weekly basis to the senior management on the project status.
• Conducted project status meeting to track the progress of the project.
• Project reporting - communicated project status to management.
• Coordinated the testing services and expertise with regards to identification, development, and specification of test cases and test scripts for the life of an application .
• Monitored and tracking the progress of the activities to meet customer goals and requirements.
• Conducted GAP Analysis by brainstorming with Developers, Architects and Business users.
• Created, updated and supported Project Artifacts such as the Project Charter, Project Planning Documents, MS Project Schedule, and Project Requirements Documents in EPLC template.
• Developed, maintained and delivered weekly project schedules in MS Project.
• Uploaded project artifacts to SharePoint on a weekly basis.
• Developed and maintained training materials and user guides as required for the project.
• Participated and conduct Operational Readiness Review for all EPLC documents.
• Good understanding of Government Product/Service Accessibility requirements Template (GPAT).
• Good experience working with 508 compliance tools like JAWS.  

Environment: MS Excel, MS Word, MS Project, MS PowerPoint, MS Visio, JIRA, SharePoint, Balsamiq, Team Foundation Server (TFS), DotNet, Oracle, Scrum, JAWS.

Sr. Business Analyst

• Reviewed, analyzed & created BRD’s identified Functional Requirements & Non Functional Requirements.
• Conducted interview & brainstorming sessions, JAD sessions, and presentation sessions to capture clear, concise & feasible requirements and followed Agile Methodology.
• Created Current Process Flow & Future Process Flow using MS Visio.
• Conducted GAP analysis & identified loop, segment, field additions/deletions, error conditions changes between As -Is process & To-Be process.
• Participated in development sessions capturing ERD diagrams, Workflows & Communication diagrams.
• Documented & created weekly project status reports.
• Created Current Process Flow & Future Process Flow using MS Visio.
• Logged defects using JIRA & produced defect status reports to ensure quality standards.
• Assist Test Manager with development of test strategy and estimation of Level of Effort.
• Develop test plans and schedules; design complex test cases.
• Allocate work to the team, guide and monitor progress.
• Review test cases, defect records and other deliverables from the team and verify test execution results.
• Report test results and assist Test Manager with the creation of status reports.
• Represent testing team in defect triage meetings.
• Participate in root cause analysis of defects.
• Responsible for coordinating UAT testing and giving daily status to the management.
• Working knowledge of CMMI and CMS XLC artifacts.
• Was involved in 508 mode/compliance testing.
• Lead the internal and client Change Control Board (CCB) meeting that manages changes requests (CR).
• Monitored progress of system testing activities and captured reported defects/issues within the JIRA tracking system for resolution by the development team. Authored Test Plan, Test Specification and Test Summary Report documentation specific to user acceptance testing.
• Performed as a back up to the BA/QA Manager during system testing and assisted QA/Testers with reviewing/revising test scripts to ensure appropriate business functionality/system controls were tested.
• Led the enrollee verification effort, served as an SME for (functionality) in order to prepare materials relevant to validating production data prior to go-live. Activities included drafting instructions for designated team members on how to properly test and report on PHI/PII data, perform quality checks on hundreds of records to confirm the accuracy of data load within the debug production environment.

Environment: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, JIRA, Confluence, Share Point, JAWS (508 Testing), HP QC/ ALM, Facets

Sr. Business Analyst

• Responsible for executing test management activities for UAT, UCT, and ORT.
• Develop comprehensive test plans (scenarios & scripting) and obtain approval from all stakeholders (Work Centers, IT and Product). Applies to UAT, UCT, and ORT.
• Responsible for confirming resources required and establishing test team, training plan/courses, communications plan, testing bridge and confirm operating rules for the duration of the testing project.
• Also, lead & guided other testers and coordinated testing activities & hourly progress for the project. Ensure issues are raised & notify immediately on critical issues (for example testing blockers to IT and the Work Center management team as appropriate). 
• Monitored & enforce UAT/ORT entry and exit criteria utilizing UAT/ORT project plan to establish timelines, owners, and tracking % actual to targets.
• Compile and deliver daily status progress reports in standard formats.
• Executed testing hands-on where applicable and feasible. Define extent during test planning activities as part of resource planning. 
• Participated and provided input to Service Realization Test Methodology approved improvement activities.
• Conducted JAD sessions involving SME’s, business users, data administrators, system architects, managers, and development team in order to create a good business process model.
• Identified the project scope, business objective, feasibilities and risks based on Scope/Vision documents.
• Designed and developed project document templates based on SDLC methodology.
• Reviewed test plans and test scripts developed by the development team and QA team to make sure all requirements have been covered in scripts and tested properly.

Environment: MS Excel, MS Word, MS Project, MS Power Point, MS Visio, ALM (Quality Center), Share Point, Java, TOAD, Oracle

Business /System Analyst

• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead. This module included Online Bill Payments, Transfers, Online Bank Statements & Check Images, eMail & Wireless Alerts.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team.
• Assist the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Assisted to develop the Test Plan, Test Cases, and Test Scenarios to be used in testing based on Business Requirements, technical specifications, and product knowledge.
• Involved in mentoring specific projects in the application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements, and architecture perspectives.
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in RequisitePro.
• Prepared UML Diagrams such as Activity, logical, Component and Deployment views to assist development and engineering in understanding the requirements using Rational Rose.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Maintaining SQL Script for the creation of Database Objects using VSS (Visual Source Safe).
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.

Environment: MS Office, MS Visio, MS Project, Java, Weblogic, Tomcat, UNIX, Rational Enterprise suite, PCC (Process Command Center), Oracle 11g, PL/SQL, Toad, XMLspy, SecureFx, SecureCRT

Business/System Analyst

• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them to create "AS IS" and "TO BE" scenarios.
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems.
• Acted as a liaison between the clients and Subject Matter Experts (SMEs) & development team throughout all phases of SDLC; starting from Inception to Transition phase of the life-cycle.
• Gathered requirements by conducting JAD sessions with the purpose of defining the functional business requirements.
• Updated data processes, data reporting, data collection tools and other processes such as problem lists, writing orders, referrals.
• Developed business and functional requirements for the National Provider Identifier (NPI) Crosswalk and Crossover Claims Crosswalk solution.
• Generated numerous Business Requirement Documents & Functional requirements specification documents, Use cases, system flow and workflow diagrams.
• Assisted the Maintenance Team Program Manager with the day to day management of the Integration and Data Conversion testing in the Quarterly Releases. Working knowledge of Federal Accounting and Budget processes within the Oracle modules.
• Managed and executed BETA/PMR testing which provided more comprehensive testing to ensure that the new and modified code function development improvements worked, not only within the specific component but across the entire solution and in coordination with the third party system. Supported the development of policies and procedures for business requirements.
• Managed and established comprehensive BETA/PMR test plans that identified the nature and extent of BETA/PMR testing deemed necessary to achieve testing objectives for each of the Quarterly Releases.
• Provided Management Reporting for progress and status for all Business related deliverables.
• Performed requirement gathering, design/develop test plans, scenarios, scripts, & test SQL queries.
• Executed and assisted with the functional testing and documentation of BETA/PMR test results. Supported testing of customizations, extensions, configuration of the application for multiple functional modules.
• Participated in Test Planning Meetings, Status Calls, Peer Reviews, and Knowledge Transfer Training.
• Manually testing various Oracle applications core financial modules like AP, AR, and GL.
• Involved in creating Test Plan, Test Scripts and Test cases based on software requirements.
• Developed Test Scenarios for each cycle based on system functionality.
• Executed Scripts Manually in Test Director for each release based on expected results.
• Ensuring that the application functionality was according to the business rules and regulations.
• Creating a Master test plan for Systems Integrations Testing and also creating unit test cases for testing various modules to ensure the environment is ready for an integration testing process.
• Maintaining a log of the issues faced during the Data Conversion and Systems Integration testing cycle.
• Designing testing strategies with team members to accomplish the system and integration testing goals within the allotted testing time frame.
• Involved in validation of following interface files: 271 Beneficiary, 274 Provider, 824 File Notification, 824 Status Notification, 837 Claims, 810 - Non-claims Payment, 810H HPSA, 811 - Check Register, 811 - Check Status, 835 Claims Payment, and 811 Void/Manual Payment.

Environment: MS Project, MS Visio, MS Word, Oracle Financials (AR, AP, GL,FV) ERP 11.5.10, TOAD, Java, Websphere, Unix, Rational ClearQuest, Rational ClearCase, Rational RequisitePro, Rational Test Manager, ManageNow - IBM Bug tracking system, Remedy, LoadRunner, TestDirector and Windows 2000 Client, Oracle Loans, HIGLAS Transaction Base HTB, Oracle 8i, PL/SQL, Autosys, Mainframes, IBM Lotus Notes, Lotus Same Time, IBM Business Process Manager

Business Process Engineer

• Gathered business requirements, analyzed the application and collecting the info from developers.
• Participated in requirement analysis and prepared systems test documents.
• Participated in the test environment setup and in ensuring that the facilities, test tools, and scripts are in place to successfully perform the required testing effort.
• Involved in project planning, coordination and implemented QA methodology.
• Involved in client interaction to take note of the changing requirements and analysis.
• Conducted Functionality and Regression Testing for entire application for various builds.
• Developed test cases and test scripts using Rational Test Manager for Functionality, Security, and Regression Testing.
• Prepared documentation for all the aspects of validation in accordance with 21CFR Part 11 regulations.

Environment: MS Project, MS Visio, MS Word, Rational Test Suite (Rational ClearQuest, Rational Test Manager, Rational Robot, Rational RequisitePro), PVCS Version Manager, ASP DotNet, VB DotNet, Oracle 9i, TOAD