SUMMARY:

• Total industry experience of about 10.3 years with an experience in Development, Testing & as a BA/QA role.
• Worked on Manufacturing, Media, HealthCare & Banking Domains.
• Strong Domain knowledge on HealthCare Supply Chain & Warehouse Management.
• Experienced with Agile (Scrum) software development & Waterfall methodology, 3 Amigos.
• Expertise in Project Planning, Gathering Requirements/ User stories, creating Functional Specifications, and Data Flow Diagrams.
• Worked on Gap Analysis, Risk Analysis & Impact Analysis.
• Designed Use Cases, Sequence Diagrams, Data flow Diagrams by using MS Visio.
• Knowledge in Automation Testing, Cucumber Testing, Gherkin, Ruby, Manual and Integration Testing.
• Life Cycle (SDLC) to discuss open issues with the application and resolve them.
• Responsible for conducting JAD Sessions with different IT Group department managers and refined the requirements.
• Good experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Ability to prioritize changing requirements, meet client expectations and ensure that projects are delivered on time within budget
• Expertise in detailing user stories from Product Backlog, Sprint Backlog.
• Excellent time management skills with the ability to prioritize critical and non - critical duties
• Worked on Requirement Analysis, Requirement walkthrough, Approvals from Stakeholders.
• Worked on Project Coordinating aspects of team effort estimation, project budgeting, project kick off activities.
• Involved in maintaining Requirements Traceability Matrix., Requirement Walkthrough & Approvals.
• Expertise in designing and developing Test Plans and Test Scripts, Test Optimization.
• Strong Experience in Test Execution, Defect Management, Root Cause analysis.
• Extensive experience in working with Senior Management, Business & IT Stakeholders, Internal & External Vendors, Onshore / Offshore Coordination & conducting Defect triage.
• Strong knowledge of System Testing, String Testing, Integration Testing & End to End Testing.
• Strong knowledge in terms of Application Testing, Web Testing, Validation Testing, and Web services Testing.
• Worked on SAO BO Reporting.
• Worked on Enterprise Content Management, Adobe Enterprise Manager, IBM Web Content Management.
• Good knowledge on Warehouse Management System such as Exacta from Supply Chain Management perspective.

CAREER HIGHLIGHTS/ EXPERTISE:

• SQL Server Reporting Services
• HP Application Lifecycle Management 12.5
• SQL Server Management Studio 2012
• SOAP UI 5.2.1
• IBM Rational Manual Tester
• HP QTP- Automation Testing execution & maintenance
• JIRA, Version One
• SAP- MM & OTC module
• Oracle SQL Developer
• Postgre SQL
• Teradata
• SalesForce CRM
• Microsoft Dynamics CRM
• MS Visio
• IBM Cognos BI
• Enterprise Content Management
• SharePoint
• MS Word, Excel, Powerpoint.
• Cucumber.
• BDD- Gherkin.

PROFESSIONAL EXPERIENCE:

Confidential

CRM BA-QA

Responsibilities:

• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Developed Sprint Planning, User Stories, Tasks in Version One.
• Defining Success Criteria against each user stories.
• Worked closely with the entire team to for the grooming sessions Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Engage client to gather software requirements/business rules, and ensure alignment with development teams.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted.
• Worked on Retrospective discussions & External Demo.
• Coordinate with cross functional skills team to clarify queries, schedule walkthrough.
• Test Planning & Traceability Matrix.
• Test execution, Defect triage & Test Management activities.
• Testing on Salesforce Call Center functionalities such as Chat Transcripts, Chat Visitors, Surveys and Reports etc.
• Testing on Microsoft Dynamics CRM

Confidential

CRM BA- QA

Responsibilities:

• Facilitated JAD sessions.
• Conducted Design workshops with various stakeholders from business for gathering requirements.
• Coordinate with cross functional skills team to clarify queries, schedule walkthrough and obtain approvals for the requirements & Test case development.
• Develop User Stories, Acceptance Criteria, Sequence Diagrams, Data flow Diagrams by using MS Visio Analyze & understand requirements/ user stories for sprints using Version One.
• Coordinate with cross functional skills team to clarify queries, schedule walkthrough and obtain approvals for the requirements & Test case development
• Risk Analysis & Impact Analysis in terms of project planning to meet the stringent timeline.
• Worked on fitment analysis for categorization of all requirements according to complexity and implementation feasibility in Salesforce platform.
• Developed Sprint Planning, User Stories, Tasks in Version One.
• Defining Success Criteria against each user stories.
• Worked closely with the entire team to for the grooming sessions.
• Requirements walkthrough with offshore & clarify queries.
• Ensure task delegation & management.
• Review test scenarios, test environment readiness.
• Mitigate risk & challenges faced during test execution by coordinating & conduct meetings with cross functional teams with respect to Mobile & web developments.
• Perform defect triage & Daily Standups & tracking to closure.as per the latest requirements available.
• Testing to be performed on mobile dashboards to be created & the chat initiation procedures.
• Provide execution status updates during project meetings (Daily Stand ups, Sprint Planning, Retrospective etc.)
• Testing & configuration on Salesforce Call Center Activities, Reports, Opportunities & Leads.

Confidential

BA-QA

Responsibilities:

• To gather all the mapping requirements from business & to elaborate to the Project team.
• Coordinate with ITQA Team to gather all business rules to kick off the Validation testing process for QA team
• Verification of Data from Source & Target.
• Paper Based validation of Source & Target following the ITQA process norms as per FDA Regulatory Act.
• Evidence sign & document signoff after reviewing.

Confidential

BA-QA/ Salesforce CRM Consultant

Responsibilities:

• Developed and updated procedures, monitored all daily operations, and assisted in loading Electronic & Web Orders.
• Prepared High Level design and technical design documents for SalesForce CRM.
• Create and manage workflows, basic triggers and flows.
• Developed Proof of Concepts and design prototypes for requirement and design validation with the stakeholders for SalesForce & ParMed Web.
• Demonstrated out of the box Salesforce capabilities and proposed business process changes to take full advantage of Salesforce capabilities.
• Verified and validated data content; met testing guidelines and deadlines, provided application support and enhancements to existing applications.
• Performed detailed analysis of project requirements and assisted in the development of functional specifications.
• Worked as Business/Test Process Analyst to improve the whole SDLC methodology & testing process improvement applied for Integration & End to End testing.
• Developed and updated procedures, monitored all daily operations, and assisted in loading electronic & Web Orders.
• Verified and validated data content; met testing guidelines and deadlines. provided application support and enhancements to existing applications
• Performed detailed analysis of project requirements and assisted in the development of functional specifications.
• Performed detailed design and mapping specification creation for translation between Legacy and Foundation phase enhancements.
• Resolve technical mapping variations or gaps and troubleshoot.
• Liaison between IT technical departments and external and internal customers to get the error free mapping setup between ParMed Website, Salesforce, Data Power & Data Channel, HANA & SAP ECC.
• Creation & Configuration of Campaigns, Leads & Opportunities in Salesforce to push the data in ParMed website for data flow techniques & data validity.
• Facilitate Functional Unit Testing for SAP ECC & Other teams from Salesforce & ParMed Web Perspective.
• Was involved into Technical Unit Testing, Functional Unit
• String Testing with all Wsuch as Data Channel & Data Power, Salesforce, SAP ECC, HANA for all incoming data.
• Non Functional testing for all data driven, Support, Business team specific requirement.
• Testing all Web Services newly created & the existing ones in terms of inbound & outbound data.
• Testing Website Logs & the calls made to different other systems via API tool SOAP UI 5.2.1
• SQL Server 2008 DB testing.
• Worked on Adobe Enterprise Manager for the content & navigation piece of testing for the website.

Confidential

Test Lead/ QA Analyst

Responsibilities:

• Worked on Requirement Analysis, Traceability, Test Plan, Test case development.
• Creation of test estimation & budgeting & project kick off activities etc.
• Testing on all business set of applications of ParMed used by the business team.
• Worked on SQL Server 2012 for DB testing & data validation.
• HP Quality Center for all Test Management.
• Onshore/Offshore Coordination for clarifications, walkthroughs etc.
• Involved in the System & Integration testing required to new hardware established.
• Production Support in terms of smoke testing & other activities.

Confidential

BA-QA

Responsibilities:

• Acted as a liaison between the Business and Delivery team through the project life cycle to communicate and validate requirements, and to define and drive business requirements from initiation through implementation using Agile SCRUM methodology.
• Conducted JAD sessions, One on One Interviews and GAP analysis to clarify the business workflow for As-Is and To-Be process.
• Worked with product owners to create product backlog, user stories and tasks using JIRA.
• Collaborated with Project Manager, Web Design Team, Back-End Developer, and Client to discuss project goals, requirements and end-users.
• Performed Root Cause Analysis on the defect & issues observed
• Worked on Capacity & Sprint Planning against each of the sprints & conducted Daily Standups.
• Conducted Retrospectives along with Scrum Master & Business Users
• Worked on the External Demo to the End User/ Customer.
• Worked on IBM Emptoris to generate business specific contracts.
• Creation of Traceability Matrix.
• Sprint Execution & all project coordination activities.

Confidential

Test Lead/ QA Analyst

Responsibilities:

• Worked on Requirement Analysis, Traceability, Test Plan, Test case development
• Testing on all business set of applications of ParMed used by the business team such as Goliath Sales, Goliath Support, ParMed Website, Credit App, Enterprise Order Management, Goliath Admin
• Worked on SQL Server 2012 for DB testing & data validation.
• HP Quality Center for all Test Management Activities such as test case execution, status reporting
• Involved in all Go-Live & smoke testing activities in production.

Confidential

BA- QA

Responsibilities:

• Acted as a liaison between the Business and Delivery team through the project life cycle to communicate and validate requirements, and to define and drive business requirements from initiation through implementation using Agile SCRUM methodology.
• Conducted JAD sessions, One on One Interviews and GAP analysis to clarify the business workflow for As-Is and To-Be process.
• Worked with product owners to create product backlog, user stories and tasks using JIRA.
• Executed project management functions including project planning(WBS), budgeting, business requirements, technical design, systems specifications, and project deliverables .
• Requirement walkthrough for detailed analysis with Business & IT Stakeholders & finalized the requirements in HP ALM.
• Majorly worked on the PO creation, Advanced Shipment Notification (ASN Files) & the pick pack & ship segment, Hot pick & Hot Putaway, Primary & Secondary inventory modelling etc. from UAT standpoint.
• Worked on documenting the details for this project of Warehouse Management System- Exacta. This system has its 17 set of applications.
• Worked on caging process improvements for expired & Narcotic & Class 2 drugs.
• Worked on HP Quality Center Requirement creation to approvals & for Test Management etc.
• Managed various tests, stored test information, reviewed and analyzed test results.
• Worked on Test Resource Planning & forecast & blended offshore-onshore budget modelling.
• Worked on Traceability, Test Plan, Test case development, Functional Execution.
• Worked on SQL Server 2012 for DB testing & data validation.
• Conducted User Acceptance Testing along with Senior Business Analyst & with Business & IT Stakeholders.
• Worked on Cognos BI to generate some reports on Warehouse Management & forecasting purposes.

Confidential

BA-QA

Responsibilities:

• Acts as a liaison between departmental end-users, technical analysts and consultants in the analysis, configuration, testing and maintenance.
• Worked on detailed level of Non Functional Requirements & Business Rule creation with the product owners on storage front.
• Collaborated with Project Manager, Transformation team & Back-End Developer, and Client to discuss project goals, requirements and end-users.
• Worked on Project Test Team Estimates & Project coordination.
• Worked on Requirement Analysis, Traceability, Test Plan, Test case development
• User Acceptance Testing with Business & IT Stakeholders
• Worked on OnBase System from where all the company confidential documents are being stored as per the earlier business rules.
• Worked on Enterprise Content Management to validate the data migration with all the business rules & transformation logic.
• Offshore Coordination & task delegation, discussions on testing activity.

Confidential

BA- QA

Responsibilities:

• Requirement Elicitation & Sprint Planning as per Scrum Agile methodology.
• Worked on Product Backlogs & Sprint Backlogs.
• Business Process flow chart & documentation - meetings & presentations to the users for making them understand the complete flow.
• Conducted JAD sessions, One on One Interviews and GAP analysis to clarify the business workflow for As-Is and To-Be process.
• 3 Amigo implementation along with the senior project management team to ensure to fill up the gaps created
• Designed process flows and documented the business process and various business scenarios.
• Implemented project workflow management, electronic signoffs and escalation processes.
• Coordinated with QA team for the design and execution of test plans to ensure that business and functional specifications are tested and fulfilled and monitored UAT.
• Identified areas for process improvement and thus contributed in promoting business expansion.
• Worked with Project Architect to create entity relationship diagrams for Encounter call routing process
• Flagged potential problems with the campaign performance at an early stage and, modified and improvised the campaign strategies thus improving Client's business Satisfaction.
• Test Planning, Test Execution -Functional & Regression.
• Worked on IBM Rational Manual Tester, HP Quality Center
• Defect logging & tracking.
• Ideas on changing the user interface to show the reports in a proper presentable with minimal confusion.
• User Acceptance testing with Business stakeholders.
• Offshore Coordination.
• All Production & smoke testing activities after Go-Live & support during warranty period.

Confidential

Test Lead/ QA Analyst

Responsibilities:

• Worked closely with the entity SME’s & BA’s in analyzing Requirements & suggestion to improve the features areas.
• Requirement Analysis, Traceability, Test Planning, Test Execution -Functional & Regression.
• Testing front end web application, Implementing Selenium testing platform and using test scripts with Eclipse IDE, And writing Selenium Web driver scripts
• Worked on HP Quality Center.
• DB testing on SQL Server 2012.
• Defect logging & tracking.
• Ideas on changing the user interface to show the reports in a proper presentable with minimal confusion.
• User Acceptance testing with Business stakeholders.
• IBM Web Content Management testing & HP QTP Automation testing for Execution & Maintenance.
• Worked on SOAP UI for API testing

Confidential

BA-QA

Responsibilities:

• Business Process flow chart & documentation - meetings & presentations to the users for making them understand the complete flow.
• Designed process flows and documented the business process and various business scenarios.
• Performed Gap analysis by capturing the current features of the system and comparing them with the new version of the system.
• Created requirements matrix to map the current requirements and features used by the front-end applications.
• Requirement elicitation with Business Line, Stakeholders & Product Owners.
• Test Planning, Test Execution -Functional & Regression.
• Worked on creating traceability document.
• Worked on IBM Rational Manual Tester, HP Quality Center.
• SQL Server & DB testing on population & fetching the correct values as per the SQL queries being fired.
• Defect Tracking.
• Ideas on changing the user interface to show the reports in a proper presentable with minimal confusion.

Confidential

Test Engineer

• Enhanced visibility & messaging relative to order limits for interactive order channel users.
• Order limits include Dynamic Allocation and Suspicious Order Monitoring (SOM).
• Available to Order Logging-logs for events performed by the customer.
• Stock Status changes.
• Estimated QTY Prefill which automatically populates the Qty info as per the available Qty.
• SOM Items Message changes-To give more specific information to the customers.
• Backorder: Item Review Report
• Requirement Analysis & walkthrough.
• Test execution -Functional & Regression.
• Worked on IBM Rational Manual Tester.
• Traceability Matrix creation, conducting defect triages, Reporting defect to business.

Confidential

Test Engineer

Responsibilities:

• Front end testing of the newly developed BO Reports.
• Testing on different filtering options to filter out the data & to check the SQL queries which is being triggered accordingly.
• Testing on customization options of the reporting & its enhancements.
• Worked on IBM Rational Manual Tester, HP Quality Center.

Confidential

Operations/ Testing

Responsibilities:

• Worked on testing of all types of enhancements of ticket creation & logging process & other areas.
• Testing on data / notes caching process for the representatives while the call gets disconnected.
• Testing on Email triggering system.
• Worked as a SME for any of the Laptop, Desktop & Printer issues associated with the Representative Application system.