KEYWORD SUMMARY:

• Over 10+ years experience. Skilled in black box testing of web/mobile software (Android/iPhone)
• Experience in software development at all stages such as: Functional, Integration, System, Regression, User Acceptance, GUI development and Performance testing
• Experienced in manufacturing, healthcare, social media and business consulting
• Experienced speaker and presenter to senior management, customers, dealers and team members
• Caterpillar Inc Certified 6 Sigma Green Belt
• Strong networking, excellent people skills, 'go getter' ability and a great team player
• Active participant in heart walks, fundraising & charitable events to help the society

TECHNICAL SKILLS:

Operating System (OS): Windows XP Professional, AS400, Android, Unix, iOS, Windows 8, Windows7, Windows Vista, Linux, Unix

Software Testing Tools: Elementool, BugZilla, Remedy, TFS (Team Foundation Server), Rally, Snagit Editor, Jira Atlassian

Browsers & Databases: Internet Explorer, Firefox, Chrome, Safari, Opera, Airwatch (ipad), Oracle, MS SQL Server, Visual Studio2010 - 2014, MS Access, Crystal Reports, MS Access, Swagger

Tools/Methodologies: Agile, Waterfall, MS Outlook, Snagit, Jing, Circuit Vison (CV), Microsoft Dynamics CRM

Mobile: Android, iOS (Apple)

Language: HTML, SQL, PL/SQL, Java, Javascript, C++, ASP.NET, PHP

PROFESSIONAL EXPERIENCE:

Sr. UAT (User Acceptance Testing) Analyst

Confidential

Responsibilities:

• Facilitating UAT (User Acceptance Testing) with business users.
• Involved in CRM 2016 Upgrade which helps maintain data integrity, and allows for workflow automation within, and between, various sub-processes. Creating, Assigning, Resolving, Closing cases (Trouble, Major Incident) using FieldOne Sky Services in CRM 2016.
• Creating and Scheduling Work Orders using Schedule Board in CRM. Tested DDoS (Distributed Denial of Service) for Trouble Cases.
• Reported 200 + defects via Jira Atlassian.
• Testing bulk upload of MIR (Major Incident) cases for storm using Alarms and Cell Site.
• Coordinating testing with NOC (Network Operating Centre) users.
• Tested Wireless Attachments tracker in CRM.
• Creating Opportunities and Quotes using Sales in CRM 2016.
• Rebranding of Communication Templates for the marketing department.
• Generation of Service Delivery templates onto Customer Care portal.
• Coordinating test specifications with offshore QA team. Facilitating migration efforts for Crowne Castle.

Sr. Software Quality Analyst

Responsibilities:

• TotalSolutions for Open Enrollment (OE) - mobile / web based. Tested creating new Solutions, Plans, and Contributions for open enrollment. Reported 200+ defects using Rally bug tracking system, created (WSE Kits) worksite employee kits for enrollment
• Already created standards for Rally bug tracking system for User stories and defects which is being instituted in the entire IT team
• Taking the lead in setting up Daily Standup meetings and Sprint Planning meetings
• HR Workbench - Helping maintain support cases in production, interacting with HRBP'(Human Resources Business Partner's) s to resolve issues. Maintaining Clarify system in order to close cases in production.

Sr. Software Quality Analyst

Confidential

Responsibilities:

• Testing web application developed for the Obama care Healthcare "Marketplace" which includes three portals Broker Enrollment, Broker Admin and Group Subscriber Enrollment to allow its members to select among a wide variety of plans and options using Agile Methodology
• Involved in Sprint Planning, Sprint Reviews, Daily Standup, Sprint Retrospective
• Analyzed requirements to perform tests and created 1000+ test cases, created Standards for QA
• Performed exploratory, regression, usability and functional testing across different software builds within the Sprint
• Identify over 1500+ software failures, reporting them via TFS (Team Foundation Server) and make reproducible
• Communicate with developers to clarify defects and defect fixes
• Executing content validation to ensure all the assets (videos, subtitles, images etc.) are present and accurate on the platform
• Ensured full coverage of functional testing through development and UAT, created UAT Sign-off
• Organized UAT meetings for business stake holders in order for the product to be ready for production, worked with stakeholders to determine defect priority
• Assisting in coordination and monitoring of UAT testers to ensure test plans are executed
• Tested application in Android and iPhone (Linux and Unix operating system) for Quick Quote Tool
• Clarifying all requirements to ensure each development cycle begins successfully and to minimize intra-cycle impediments
• Involved in retrospective Sprint meetings with Scrum Master, developers, business analysts, following each development cycle (Sprint - Agile methodology) to refine its productivity  

Lead Software QA Tester

Responsibilities:

• Tested application in Nextgen for MFM (Maternal Fetal Medicine)
• Created test scripts, identified failures and reported defects via Remedy tracking system
• Generated reports using crystal reports for meaningful use which required to meet the standards based on government practices - Core, Menu and Quality levels
• Tested mobile/web application developed for parents to monitor their children whereabouts
• Created 300+ test cases based on business requirements and technical specifications for Android and iPhone
• Performed usability, GUI, functional and regression testing
• Identified software failures and reported them via Bugzilla
• Participated in regular QA team meetings to discuss testing process and resolve issues
• Tested the WEB GUI component of the system for usability, GUI, navigation, performance
• Provided functionality, regression, release acceptance, performance, integration, GUI, usability testing of cloud based interactive video editor application (similar to YouTube)
• Reviewed Functional Specification to develop over 200+ detailed test cases
• Tested integration of the application with Facebook
• Executed test cases in QA Environment under Windows XP and Windows 7
• Executed cross-browser and cross-platform tests. Verified defects fixed in new releases
• Utilized Bugzilla for reporting software defects and for monitoring their resolution status
• Participated in QA Team meetings and regular discussions on new features, worked collaboratively with development team within Agile/scrum environment

Product Specialist

Confidential

Responsibilities:

• Worked with Hydraulic Information System(HIS) database, which contained Parts Information related to hydraulic parts products for dealers use
• This also involved communicating with several dealerships and fixing defects/errors in HIS system. About 1200 drawings were updated using EDS (Engineering Data System)
• Developed standardized process and template for Hydraulic Business Reviews for Caterpillar dealers worldwide
• Greenbelt on 6 Sigma Nexus Gear Pump. This project defined customer requirements for a new supplier selection for NEXUS gear pump groups and parts
• Was responsible to update and manage the database including reviewing weekly grief reports