SUMMARY:

• A versatile and talented Business Analyst with an impeccable 8 years of experience handling real estate, integrated facilities, banking and mobile application projects. Highly innovative in recognizing business goals and modeling a structure that helps in meeting the business needs. Excellent communication and interpersonal skills with expertise in negotiating and convincing stakeholders. Creative and aggressive self - starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environments.
• Consistent experience in elicitation, analyze, gather, prioritize, document, and communicate requirements.
• Good understanding of project process and an ability to analyze business problems and identify solutions. Worked extensively with the team to meet business requirement, create prototypes and analyze workflows.
• Excellent analytical skills to understand the business process, functionality, requirements, and to translate them into System Requirement Specifications.
• Expertise in defining and documenting business process flows "As - Is" & "To-Be" processes.
• Well versed in dealing with Software Development Life Cycle (SDLC) using Waterfall Model and Agile Scrum methodologies.
• Proficient in requirement gathering through interviews, workshops, JAD sessions with clients, developers, and QA Analysts and referring to existing system documentation and procedures as well as test scenarios.
• Writing Use Cases and producing behavioral diagrams (sequence diagrams, collaboration diagrams) and class diagrams based on UML methodology & creating business process flow diagrams.
• Defining test cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• Expert in creating project artifacts such as Business Requirements Documentation (BRD), Requirements Traceability Matrix (RTM), and Functional Requirements Documentation (FRD).

TECHNICAL SKILLS:

BA Tools: MS Visio, MS Office, Lotus Notes, and MS Outlook

Methodologies: Waterfall, Agile Scrum, RUP, SWOT, Cost/Benefit, and GAP AnalysisOS: Windows 98/NT/XP, Vista, and Mac OS

Database Software: SQL Server and Oracle 9i

PROFESSIONAL EXPERIENCE:

Confidential, Newark, CA

Business Analyst

Responsibilities: 

• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications
• Worked with the Scrum team daily for sprint related standard activities.
• Involved in creating user stories and translating them to technical specifications. 
• Conducted interviews with key business users to collect and prioritize requirements
• Prepared requirement traceability matrices (RTMs) and managed all components of the business requirements.
• Conducted weekly and monthly meetings to review the business processes and the project progress 
• Supported QA Team in writing test cases, test plans and tested the final application to verify whether all the User Requirements were catered by the application. 
• Created and managed user stories, GUI screen, and workflow diagrams.
• Organized and performed GUI, functional, regression, and User Acceptance Testing (UAT).  

Confidential

Senior Business Analyst

Responsibilities:

• Performed continuous research on ways in improving business process.
• Communicated with stakeholders to understand special business process requirement.
• Helped in developing real estate systems like accounting and inventory systems.
• Worked in enhancing the existing systems by requirements gathering from stakeholders/businesses through interviews, workshops, and brainstorming.
• Coordinated with India and Dubai IT teams to create and enhance systems.
• Conducted User Acceptance Testing (UAT) and ensured systems are functional as desired or else re fix in coordination with the developmental team.
• Reviewed user enquiries, reports, and issues for quick response, proper documentation, and trouble-shooting.
• Worked as an Analyst in every functional aspect of real estate portfolio from due diligence before purchase of an asset, planning of its development/refurbishment, construction, and project management till the management of a stabilized asset.
• Led asset optimization initiative that resulted in a 35% reduction in consolidated Real Estate expenses, designed budgets, and long-term plan for each of the company's properties worth $ 1.5 Billion.
• Coordinated with senior executives, brokers, lawyers, municipalities, and related government agencies to amend business process functions.
• Led a team of 16 for developing an ERP solution for Facilities management (FM) of 452 retail stores in U.A.E. under one single Integrated Facilities management (IFM) for Maintenance, Electrical & Plumbing (MEP), housekeeping, and security services.
• Goal to establish effective and efficient methods of seamless operations with a reduction of 37% cost over a period of first 3 years.
• Implemented efficiencies in facilities services by introducing a new mobile app for every retail store.
• Took active part in detailing the project scope.
• Discovered, synthesized, and analyzed information available with all businesses.
• Facilitated meetings for eliciting business process requirements and functional requirements.
• Worked directly with business teams to determine “As is” and “To be” processes.
• Conducted walkthroughs, focus groups, workshops and JAD sessions with stakeholders and other business teams in the finalization of Business Requirement Document (BRD)
• Developed requests for proposals (RFPs), service level agreements (SLAs), and Key Performance Indicator (KPI) documents.
• Maximized the efficiency of facilities through strategic sourcing, reductions in energy consumption, and responsive engineering services.
• Employed proven processes, building management technology, and economies of scale that helps in a significant reduction of facility operating costs.
• Assisted development and business teams with the formulation of pilot/test plan that contained test scenarios for all phases of quality testing including functional, security, recovery, integration, and performance.
• Coordinated and prioritized outstanding defects, and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and deadlines.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educated clients and stakeholders on the benefits and risks associated with the project.
• Led a team of 10 for enhancing the current system of manual ticketing through travel agents to a self-booking tool.
• Meetings conducted with all key 22 business teams within the group and stakeholders.
• Reviewed, analyzed, and evaluated existing business systems and user needs for developing a new efficient and cost effective system.
• Conducted walkthroughs, focus groups, and brainstorming sessions with users to understand their needs.
• Developed requests for proposals (RFPs) and key performance indicators (KPIs) documents.
• Nominated travel vendor offering the best solution for self-booking tool based on Cost/Benefit and SWOT analysis.
• Prepared business requirement documentation and converted the business requirement documentation to functional requirement specification.
• Organized and performed GUI testing, functional, and User Acceptance Testing (UAT) for implementation of the new customized tool.