SUMMARY:

• 9 years of experience as Business Analyst with good understanding of Business Requirements Gathering.
• 8 years of experience in, Process Analysis and Process Improvement.
• 8 years of experience in Business Analysis techniques and creating business analyst deliverables like Business Requirements documents, Functional Requirements Documents, Gap Analysis documents.
• 7 years of experience in Impact analysis, Use case Documents, User Stories, Project Change Request Documents, Scoping Documents, Backlogs and Data Mapping Document.
• 6 years of experiencein Agile/Scrum, RUP and Waterfall based projects.
• Experience in working in E - commerce, Healthcare, Airlines (aviation), Finance, Non-profit and Retail industries.
• Experience with environments that employed OBIEE, SOA, Web services, APIs, Content Management System (CMS)POS and SOW.
• 6 yearsworking experience on Multiple System Integration projects.
• 6 years of experience on Behaviour-driven development and Test-driven development.
• 5 years of experience on Web, iOSand Android mobile application projects.
• Experience on Order Management System
• Familiarity with compliance such as HIPAA, PCI, SOX etc.
• Hands on experience in writing SQL Queries to validate data in the tables (Databases).
• 6 years of experience in creating mock-ups and prototypes.
• 8 years of experience in creating Test plans, Test cases, Traceability matrix and managing defects.
• Extensive documentation experience creating training manuals and best practices manuals.
• 5 years of experience in working with Off Shore Team, providing Go/No-Go and QA Sign-offs
• Worked as Scrum Master.

TECHNICAL SKILLS:

Operating System:  MS-DOS, WINDOWS, Apple MAC

Performance Testing Tools:  Virtual User Generator, Load Runner

Processes/Technologies:  Agile, Rational Unified Process, Waterfall, SDLC, UML, MICROSOFT OFFICE SHAREPOINT 2007

Automation Tools:  REQUISTIREPRO, QTP, HPALM-QUALITY CENTER

Business Analysis:  MS Office (Word, Excel, Powerpoint, Outlook, Project, Visio)

Reporting:  OBIEE (Environment), Tableau, Crystal Reports *.0

RDBMS:  Oracle, SQL Server, MS Access, ATG ECommerce

Mockups:  Axure, Balsamiq

Quality Assurance:  HP Quality Center, JIRA, Atlassian Bonfire

Flowcharts:  E-draw, Visio

SCRUM:  Mingle, Scrum Pro

Off-shore team:  Web-Ex, MS Communicator, Skype

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst Mentor

Responsibilities:

• Evaluated business processes, recommended and implemented industry-standard improvements - introducing efficiency that increase revenue and reduce costs.
• Drove scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment.
• Developed Business Requirement Document (BRD) and Use Cases Specification/Document for various Use Cases.
• Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams,based on UML Methodology using Rational Roseand MS Visio.
• Ensured delivered solutions in the set time frame.
• Worked in conjunction with development team to size and manage scope and risk.
• Worked alongside the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements on future enhancements to the application.
• Collected user feedback through usability lab sessions and translated them into technical requirements.
• Mentored the onshore and offshore teams.

Environment: MS Office Suite, SDLC, UML, Visio, HPQC.

Sr. BA/Scrum Master/UAT

Responsibilities:

• Involved in the Agile phase of requirement gathering and analysis, design, and development of the intranet-based application.
• Conducted JAD/RAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Facilitated user story workshops. Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Assisted the project manager with resource planning, developing schedules, controlling quality, activityplanning and sequencing while monitoring and reporting progress.
• Prepared and analyse the existing architecture and performed Gap Analysis.
• Created workflow scenarios, designed new process flows, created process maps and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level. 
• Worked with Infrastructure Architects to apprehend the technology strategy that enabled us to know which requirements needed to be gathered .
• Worked on ATG Ecommerce
• Led successful server-side gateway integration with two large banks and oversaw gateway software integration with over 100 commercial websites.
• Upgraded product with new features , opening code to accommodate customer language and platform preferences, improving interface and increasing security .
• Conducted thorough stress tests to meet financial industry quality standards .
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral, Swim-lane Diagrams and creation of technical design (UI screen),UI Wireframes and Mock-ups using Microsoft Visio and iRise.
• Uploading, maintaining and distributing documents on MS SharePoint 2013
• Prepared Logical Data Models that contained set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyse and document the Business Data Requirements. 
• Worked alongside the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Involved in Regression and Black Box and Smoke testing, executing tests and tracking defects using Jira.
• Worked on Single sign on using ADFS
• Worked on .net for building our applicationand used Java scripts for writing our automation tests.
• Provided initial assistance in the implementationof Net Suite to manage our client base using the CRM.
• Created Dashboard for our sales and service team to track their sales om day to day basis, Time logs, Gross sales, Weekly Sales.

Environment: MS Office Suite, SDLC, Agile/Scrum, Tableau,iRise, SQL Server, UML, Quick Test Pro, HPQC.

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Developed Business Requirement Document (BRD) and Use Cases Specification/Document for various Use Cases.
• Identified Use Cases from the requirements. Created Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, and Sequence Diagrams,based on UML Methodology using Rational Roseand MS Visio.
• Daily involvement with the agile software development life cycle, documenting and working through systems issues as part of a business analysis team.
• Experience in ATG Commerce, Portlet development, Personalization, Content Management, Promotion and Scenarios etc. (DPS,DAS,DCS and DSS)
• Developed Dashboard in my 2nd project to help the sales reps to reach the required tab and even track their sales.
• Responsible for converting the business requirements into functional and non-Functional requirements.
• ConductedJAD sessions for communicating with the all Project directors and stakeholders and created processWorkflows, Functional Specifications and project initiation artefacts.
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Retrieved Data using SQL queries and did Data Mapping and Data analysis.
• Designed and implemented basic SQL queries for QA testing and report.
• Worked on Order Management Systemswhich helped the stores to place orders accordingly.
• Leading the team for various tasks of NetSuite implementation of company modules including confirmation and testing of custom forms, fields and both native and custom NetSuite preference and configuration
• Used Java to write our automation test scripts.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT).
• Worked on Single Sign On and LDAP

Environment: Windows Vista, MS SQL Server,iRise, CA Clarity, HTML, GUI, Web Logic, API, MS Project, UAT, HP Blueprint Requirement Center, Defect Tracking Matrix, 

Business Analyst/ Quality Assurance Analyst

Methodology: SDLC

Responsibilities:

• Created RACI charts for resource allocation and manage expectations.
• Established and managed a common SDLC (System Development Life Cycle) process for all regulated system development/procurement, review regulated documents 
• Lead JAD sessions for mid sized and large groups of business users, SMEs and legal experts.
• Conducted one on one meeting with SME’s to document AS-IS process flows prior to requirement gathering.
• Lead meetings with stakeholders and application SME’s to document Functional Requirements
• Initiated the BA forum on a bi-weekly basis, where objective is to discuss current projects and any dependencies in scope.
• Created project plan using MS Project, which showed critical path, task interdependencies, overlaps and resources assigned to each task.
• Developed BRS based on requirements captured from JAD sessions.
• Utilized SharePoint to communicate effectively with the team.
• Created AS-IS  and TO-BE process flow diagrams (for GAP-Analysis)
• Worked with downstream system owners to create impact analysis document
• Analysed business requirements and business process, created Process Models based on it.
• Involved in developing test strategy and test plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Monitored client expectations through client involvement and communication throughout the life cycle of the project.
• Educated clients and other stakeholders and end users on the benefits and risks associated with the project.
• Created Use cases for the FSD.  
• Responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD) and final Design Document.
• Developed Traceability Matrix based on FSD
• Trained Business Users on new functionality and helped in conducting UAT
• Created and Maintained bug tracking spreadsheet on SharePoint to capture and track functionality and software bugs   
• Updated and presented weekly dashboards to management
• Performed Unit Testing, Integration Testing and Build Verification Testing (BVT)
• Used SQL scripts to verify back end data.
• Wrote and executed detailed test cases and logged defects.
• Worked with each Iteration and successfully deployed the final product.

Environment: MS Office Suite, MS Project, MS SharePoint, MS Visio, SCRUM, MS SQL, Business Objects, Quality Center.

Lead Business Analyst/Junior Project Manager

Responsibilities:

• Interviewed business users to gather requirements and analysed the feasibility of their needs by coordinating with the Project Manager and tech lead. 
• Enabled Change management from Waterfall to Agile.
• Involved in requirement scoping and identifying high priority requirements for implementation. 
• Developed Use Case diagrams by analysing the business process to describe system interaction and functional requirements of the system.
• Created Wireframes and developed prototype of the Graphical User Interface (GUI) and demonstrated to the stakeholders and business users and took feedback from them.
• Successfully administered user, user groups, and scheduled instances for reports in Tableau.
• Collaborated with DBAs to perform data mapping using MS Excel and executed complex SQL queries to filter data from the MS SQL database.
• Tracked defects in QC and worked with QA team to resolve defects.
• Prepared UAT test cases created a list of UAT users and conducted UAT along with them.
• Provided live support and training for the end users.

Environment: MS Office Suite, MS Project, Tableau, MS SharePoint, MS Visio, SCRUM, MS SQL, Business Objects, QC.

Business Analyst/Process Analyst

Responsibilities:

• Analyzed and designed current business processes and proposed solution for business process re-engineering throughout the process mapping lifecycle.
• Played a major role in database design with the help of FSD (Functional Specification Document) and BRD (Business Requirements Definition) documents.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status , Deadlines, Environment Request, and Compliance Issues .
• Communicate progress with Product Owner and Project Executives
• Worked to create Data Mapping Documents and worked with business to write transformation rules through SQL.
• Created and maintained the   Requirements Traceability Matrix (RTM).

Environment: UNIX, Windows, MS Office and MS Visio.

Senior Business Analyst

Responsibilities:

• Liaison between stakeholders, system users, clients and managers, software development team and the QA Team to gather requirements.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessionswith end-user/clients/stake holders and the IT group
• Work closely with PM and SMEs to audit existing system and prepare documentation for it.
• Major task included GAP Analysis to determine deltas between existing system and proposed claims processing system to facilitate enhancement
• Developed prototypes and screen mock-ups using MS Visio to facilitate interactive discussions with stakeholders and developers
• Conducted User Acceptance Testing (UAT) with stakeholders and system users to uncover latent defects in the system. The defects were corrected and verified through a new cycle of regression testing

Environment: HTML, Requisite Pro, Java Script, Java, DB2, OOAD, Rational Unified Process (RUP) using Rational Rose, MS Word, MS Access, MS Excel and MS Project.

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Gathered and analysed functional requirements for initial setup.
• Assisted the Mobile Apps team with their Android based builds.
• Worked on iOSand Android mobile application projects.
• Initiated comparative analysis between business and end users to target mobile devices supported by the client.
• Analysed the problem domain, specified features, developed the project plan, and risk analysis.
• Facilitated Joint Application Development (JAD) sessions.
• Accountable for managing traceability from scope specifications within Requisite Pro
• Set up technical requirements for text alerts that should be established that are selectable at the user’s option to notify managers for mobile app.

Environment: IOS, Android application, Requisite pro, MS Office

Confidential, Phoenix, AZ 

Business Analyst

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans
• Worked with production staff to identifyand map detailed current processes identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Using PL/SQL, generated reports out of SSIS and SSRSworked with technology to refine those reports
• Implemented Traceability Matrix and User Requirement Specification Document (URS) verified the functionality coverage.
• Tracked project status using JIRA / Scrum Board.
• Tracked defects using JIRA.
• Involved in developing the test strategy and designed User Acceptance Testing.
• Helped developed QA Test plans for Functional, Integration and System Testing.

Environment: PL/SQL,Jira, Quality Center, MS Office (MS Word, MS Excel, MS Access), Crystal Reports, Java.