SUMMARY::

• Over 5 years of Industry experience as a Business Analyst / eCommerce Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Extensive experience in the Retail and eCommerce environments with knowledge of Microsoft commerce ATG suite and Websphere.
• Knowledge and understanding of key eCommerce functions like site browsing and navigation, checkout flow, order fulfillment, payment processing, order shipment, Supply Chain Management, inventory management and order management.
• Well - developed business and supply chain understanding attained through diverse assignments in logistics, sales, and business analysis at both staff and manufacturing locations.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Implementation of eCommerce on B2B and B2C web based projects. Familiarity with various advanced payments methods in e-business like e-cash, Digital Cash using Smart Cards and Digital Certificate. Expertise in ERS (eCommerce Requirements Specification) Methodology.
• Experience with Data warehousing concepts of Data Extraction (ETL/ELT), Table Management, Query Management and Data Integrity. Familiarity with Business Intelligence (BI) tools like Crystal Reports.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge of Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile and Business Process Re-engineering
• Proficient in process modeling using UML Diagrams such as Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, State Chart Diagrams, Data Flow Diagrams
• Strong experience in coordinating Joint Application Development (JAD) sessions and interviews.
• Extensive experience in documenting Vision and Scope Document (VSD), Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Manuals, and Unified Modeling Language (UML) diagrams (Use Case, Use Case Inventory and Diagrams, Activity Diagrams, and Sequence Diagrams).
• Broad experience on Business Process Model and Notation (BPMN); creating Business Process Diagrams (BPD) based on flowcharting techniques.
• Expert in using Microsoft Office applications for day-to-day activities - Microsoft Word for documentation, Microsoft PowerPoint for presentation, Microsoft Visio for drawing flow diagrams, Microsoft Excel for data presentation and Microsoft Project for prioritizing and managing individual tasks.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Programming Languages : C, C++, C#, VC++, VB, VB.NET, C#.NET, ASP.NET, Java, SQL, PLSQL

Operating Systems : UNIX, Windows 95/98/NT/2000/XP,2008/2010, Linux.

Databases : MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers : IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet : HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools : MS Visio, Rational Rose, Rational ClearCase, Ration RequisitePro, HP Quality Center, Documentum

Bug Tracking Tools : Mercury TestDirector, Rational ClearQuest

Utility Tools : MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools : Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools : Informatica, Business Objects, Cognos, Microstrategy, ErwinTesting Tools : Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner

PROFESSIONAL EXPERIENCE: 

Confidential, OH

Business Systems Analyst 

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Facilitated JAD Sessions and gathered Business Requirements
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and futurebusiness processes.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Developed Conceptual Data Models based on the gathered requirements using Erwin
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Worked with Rational Clear quest for defect management
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Helped with end user training
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle. 
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation. 

 Environment:  Microsoft Office Suite, Casewise modeller, Borland CaliberRM, Unix, Documentum, Erwin, Windows, Oracle, SQL, SQL Server, Sybase, J2EE, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, Quality Center

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Created Business Workflow based on the requirements gathered from the client.
• Designed and developed a package of solutions aimed to provide user interface for computing complex models, formulas as well as graphs
• Performed Mapping, Gap analysis and feasibility studies for web service call response and UI display.
• Designed and developed user interfaces using MS Visio, MS Excel Macros
• Documented the complete process of creating the Macros for future reference
• Developed business requirements document (BRD), User stories, User requirements and functional requirements.
• Maintained great customer relationships by working with the business units and vendors and presented recommendations to improve the functionality of their SharePoint sites.
• Worked extensively on JDA for supply chain management regarding forecasting, replenishment and transportation
• Thoroughly worked with Functional Specification documents, UI documents checked all UI requirements and gathered all PSD'S according to the functional requirement document.
• Working closely with business stakeholders in understanding their full lifecycles for merchandising, marketing, and email campaigns
• Facilitated the design process to plan intuitive workflows, created detailed GUI wireframes and mockups and designed process models, specifications, diagrams, and charts to provide direction to developers.
• Worked with subject matter experts (SMEs) internally and externally, and participated with software developers in Scrum team meetings, documenting agile software processes.
• Analyze and create narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio
• Responsible for mobile app calls testing in all the sections of the mobile app
• Involved in Mobile Computing testing with Windows OS, iPhone, iPad and Android Essentials including cross-browser testing.
• Gather and analyze data from SQL processes, give business direction to technical resources to articulate client needs.
• Monitor site for any UI inconsistencies and fix all the UI bugs reported in the test track.
• Extensively used JIRA (defect tracking tool) in order to track the defects for the Technical team to work on.
• Actively worked with developers as needed to isolate the Root Cause Analysis of defects.
• Interacting with other teams through walk-through, teleconferences, meetings, etc. to resolve various issues.
• Performed Regression Testing, UAT and Ad-hoc testing.
• Used MS power point presentations for conduction JAD sessions with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product
• Utilize TFS (Team Foundation Server) as agile tool to manage product backlog items and sprint tasking.
• Managed the milestones and make sure of their completion within the established timeline.

Environment: MS Office, MS Visio, MS Outlook, MS PowerPoint, Visual Basic, HTML, JavaScript, Java, Excel, Macros, SQL, Team Foundation Server

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Managing and taking care of cart and checkout features for reducing cart abandonment.
• Creating use stories to create better customer experience related to order management, order history, preference center, password strengths and redesigning cart and check out page.
• Working with different teams for enterprise fulfilment, Order Management, Best Coupons, Digital wallet, Rewards Linking, Password Strength, Scheduling appointments. Driving BOPIS - Buy online pick in Store via all channels - Desktop, mobile and POS.
• Obtaining the requirement from the business and splitting the requirements into granular form and create user stories to cover the details.
• Closely managing offshore team for development and testing as per the requirements in sprint.
• Experience in unit testing, working closely with QA and testing teams to identify and close defects raised by QA teams.
• Designing, developing and supporting MSI-Meevo-Third party integrations and applications to sync with JCP’s web portal and mobile apps for scheduling appointments.
• Creating training modules, SOP’s, BRD’s, FRD’s, Vision, Scope documents.
• Experience working on Oracle ATG to create and present a personalized online buying experience for the customers and providing relevant content and merchandizing personalizing the search.
• Creates UI - user stories for personalized search and implementation to be done around Oracle ATG.
• Created Kanban Board in JIRA for Issues and Task tracking.
• Lead complex business requirement discussions. Gather, evaluate and document business needs and requirements and translate these into functional specifications and/or user stories.
• Design user interaction models, workflows and user interfaces, create prototypes and comps by coordinating with UX team and help them create user story creative assets as and when needed.
• Recommend approaches to increase revenues and profits for the business through the implementation of eCommerce / multichannel initiatives, both at strategic and tactical level.
• Stay up to date with best practices and innovation initiatives in the eCommerce environment.
• Manage work relations and deliverables with 3rd party eCommerce partners and internal IT.
• Maintain strong business user relationships while prioritizing issues with enhancements and providing honest feedback on deliverable dates.
• Making sure the user experience is the same on all channels - desktop, mobile app.
• Closely working with the API person/Team.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), ETL, .NET, Oracle, Crystal reports, RUP, UML, Visual Basic, SQL, SWOT analysis, Agile, Scrum, Cognos, Win Runner

Confidential, Hingham, MA

Business Analyst 

Responsibilities:

• Used Agile and Scrum methodology for a sequential development process.
• Communicated effectively with Stakeholders, and various project teams like Business and Technical support, UI, Development, Testing and Release.
• Effectively implemented all Scrum practices for the development of the product.
• Involved in all stages of Scrum process like adding user stories to product backlog, designing story boards, sprint cycle, sprint review meeting with business owners.
• Conducted Scope Review meetings with the Business owners and Stakeholders to get the approvals on scope.
• Responsible for the quality audit of a variety of specific processes within the operations services for Claims to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved
• Worked closely with SME's and Tech Leads and did analysis on the high level business requirements to convert them to system requirements.
• Experience using or maintaining healthcare data, especially hospital billing or claims data
• Finalized and documented the Business Requirements for the application, with business heads through proper communication channels.
• Processed amendment transactions by updating Loans, calculating and distributing any applicable fees and applying any associated fees and/or cost allocations.
• Worked closely with Copywriters to create content for the Web Pages based on requirements through Web Analytics Design and Implementation.
• Provided documents, processes and procedures relating to the ERP system.
• Focused on documenting the supply chain segment of product orders and fulfillment using UML models such as sequence and deployment diagrams.
• Worked extensively in collaboration of distributor/wholesaler and customer seamless transition of product delivery in supply chain segment of the business.
• Extensively used QC (Quality Center) for requirements gathering purposes. Created Test Scripts and defects using Mercury Quality Center.
• Executed test cases using Quality Center and reported defects using JIRA
• Developed enterprise CRM software solutions by participating in JAD sessions, performing requirements analysis, analyzing system flows, data usage, and work processes.
• Participated in QA meetings such as test strategy, test methodology and test plan meetings.

Environments: MS Office, MS Project, SharePoint 2010, Informatica, MS Visio, Agile, Quality Center, SQL, SQL Server.