CPU Skills

• Technically proficient in all windows operating systems
• MS Office
• Govt. Purchasing system Maximo
• Inspection Reports, 220’s, 3025’s. 1814’s and RWA’s RETA
• Salesforce
• Caseworker
• Identity
• OAAM
• Citizens

PROFESSIONAL EXPERIENCE:

Confidential, Suitland, MD 

Bussiness analyst

Responsibilities:

• Interviews respondents to collect survey or census data as required for current, on - going surveys, onetime surveys, and special censuses.
• Responsible for communicating with respondents, supervisors, and other persons as appropriate.
• Reads survey materials and conducts door-to-door surveys.
• Explains the purpose of the survey, asks questions as worded on the questionnaire or survey instrument, and enters accurate and complete information into a laptop computer or onto survey forms.
• Maintains personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.
• Implemented mandatory training by using classroom instructions, practice interviews & on the job guidance.
• Performed preparatory duties, boundary research & staff work locations
• Conducted transfers and price markdowns utilizing an internal database.
• Provided assistance with customer inquiries and troubleshooting issues.

Confidential, Washington, DC

• Responds to Call Center inquiries and complaints received by telephone and web portal using applicable reference materials to answer inquiries and resolve complaints.
• Retrieve, review, verify, collect, record or update customer contact information and data through Salesforce
• Educate callers about the Affordable Care Act, Call Center eligibility screening, application, inquiry, complaints, claims, exemptions, appeals, and enrollment procedures, and provide information on initial eligibility determinations.
• Provide technical assistance and direct callers through web portal plan comparison & provide information and assist with comparison shopping and other self-service tools as appropriate.
• Refer consumers to brokers or navigators or other consumer support resources as appropriate; Assist brokers and navigators with inquiries and eligibility and enrollment issues.
• Record all inquiry and complaint resolution information in Salesforce & maintain up-to-date knowledge of all program information, policies, and procedures.
• Remain courteous, helpful, and sensitive to consumer needs at all times and maintain consumer confidentiality.
• Provided assistance with customer inquiries and troubleshooting issues.

Confidential, Waldorf, MD 

Administrative Officer/Project Assistant

• Aide President of Operations & Project Managers with all administrative support.
• Order bonds, Certificate of Insurance and maintain Subcontractors agreements.
• Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and travel arrangements, screening, analyzing and responding to incoming correspondence, handling day-to-day problems and situations of secretarial support.
• Performs research and analysis on specific issues, which may be highly sensitive and confidential in nature.
• Maintains records of orders and inventory and follows up with vendors on shipment and delivery.
• Supervises the work of employees in supporting roles, including assigning workload and monitoring employee performance.
• Conducts research and gathers documentation.
• Help initiate, run and conclude major projects for the Federal Government.

Confidential, Washington, DC

Building Assistant

• Made daily authoritative decisions on building operations repairs and servicing.
• Utilized Maximo database to generate reports, initiate customer follow-up, and monitor response time.
• Assisted in overseeing cleaning operations, repairs and alterations throughout the building.
• Facilitated security clearances for potential vendors through the USMS.
• Evaluated data on returning issues and complaints regarding building management issues.
• Utilized purchase orders and reconciliations using credit card and other forms for payment.
• Responsible for monitoring and inspecting the progress of contract utility work and repairs.
• Conducted and assigned inspections for custodial and mechanical service requests.
• Communicated with high level personnel orally and in writing on various ideas and facts.
• Provided solutions to complex building management issues and complaints while using Confidential policies and practices.
• Instrumental in providing customer satisfaction regarding building management services.
• Provided resolutions for client agencies needs while under constraints.
• Obtained information from tenants concerning building management services.
• Managed and tracked directives involving building emergencies and non-emergencies.

Confidential, Washington, DC

Secretary

• Assisted Building Manager in performing building inspection reports.
• Prepared minutes for monthly meetings.
• Scheduled bi-monthly meetings with the team and quarterly meetings with the several departments.
• Created and maintained a project spreadsheet for all Building Projects.
• All Inspections, quarterly schedule mechanical inspection with building managers.
• Updated building assignments and building information as need for spreadsheets
• Processed time and attendance.