TECHNICAL SKILLS:

Industry Experience: Healthcare, Education, Utilities, Manufacturing, Aerospace, Real Estate, and Insurance

Information Technology: Project Management, Business Analyst, Software Testing, Application Development, Software Development Lifecycle, Technical Writing, End - User Training, Application Support, Organizational Change Management, Business Processes Re-design and Re-engineering 

Accounting: Financial Statement Preparation, Auditing, Budgeting, Forecasting, Cash Management, Tax Return Preparation, Payroll, Time& Attendance Software, Accounts Receivable, Accounts Payable, Write-up Services, Collection, Bank Reconciliation, and Account Analysis.

Software Methodologies: Waterfall, Iteration, and Agile

Oracle Solutions: Data Warehousing & Business Analytics, Identity & Access Management, Customer Relationship Management (Salesforce.com), and Social Media Networking

Human Resource Management Systems: Workday, DPalms, and Kronos Timekeeping

Microsoft Office Applications: Word, Excel, PowerPoint, Outlook, Visio, SharePoint and Project

Project Management Tools: SharePoint, Project Portfolio Management, MS Project, Oracle Primavera, and Clarity

Software Testing Applications : Mercury Test Director and HP Quality Center

Financial: Various Financial Systems that handle tax preparation, GL, payroll, accounts receivable, cost accounting and payable systems

Utilities Smart Grid Technology: E-Meter Advanced Meter Infrastructure (AMI) System

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst 

Responsibilities

• Gather and document business requirements.
• Create functional specification and data mapping documentation.
• Using interviews and requirements workshops, capture business process workflow in support of new software implementation.
• Work directly with and serve as the liaison between business units, technology teams and vendor teams.
• Defining testing strategy and risks.
• Write test scenarios and cases.
• Coordinate and lead all testing efforts (i.e. system, UAT, etc.).
• Provide significant contributions in the testing and debugging of new software.
• Ensure issues are identified, tracked, reported on and resolved in a timely manner.
• Work with business unit personnel to identify required changes and communicate information to development team.
• On-boarding and training junior Business Analyst.
• Coaching and mentoring junior Business Analyst: validating/review their BA deliverables, advising them on relationships with other project stakeholders, tasks, issues, risks and other challenges, estimating both effort and duration, managing/assess how they manage their time.

Confidential

Program Manager

Responsibilities

• Configured and supported an in-house resource tracking system, RMT.
• Defined, setup, and managed the Document Management Process.
• Defined document quality standards, version control, and SharePoint practices.
• Setup Central Document Repository (multiple SharePoint sites)
• Worked with project managers and business analysis to identify project deliverables and setup logs that tracks the progress and location of all deliverables documents.
• Worked with project team to develop a document approver matrices that identify document approvers and reviewers
• Tracked progress and collection of deliverable documentation.
• Managed projects’ SharePoint sites.

Confidential

Project Manager 

Responsibilities

• Defined and planned the project scope of work with technical leads.
• Created and maintained a project schedule.
• Managed and reported status the IT project team activities to Program Manager
• Created and maintained project budget.
• Acts as a quality reviewer of the deliverables
• Ensured the work of the IT project activities are aligned with the stated business objectives; setting and managing Project Manager/PMO/Project Sponsor expectations of IT scope of work, managing and escalating issues and changes to Program Level.

Confidential

Project Manager

Responsibilities:

• Worked closely with Corporate Finance (product owner), vendor technical leads, and Director of Financial Applications to define project scope, all required deliverables, a framework for the project schedules and budget.
• Provided leadership and manage multiple financial system implementation projects concurrently.
• Created and maintained project management artifacts: charter, project plan, communication plan, RAID Log, RACI, resources plan, Action Item Log, status reporting, meeting agendas/minutes, SharePoint site, and etc.
• Acted as a quality reviewer of the vendor’s Statement of Works.
• Managed vendor technical resources located in the United States and off-shore India.
• Managed the infrastructure activities: Installation and upgrade of hardware components supporting the application.
• Facilitated technical, status, and Steering Committee meetings and communicated project progression/status.
• Acted as technical reviewer of IT deliverable documentation (i.e. technical specifications, architectural design, and hardware requirements).
• Participated in Release Management Process and CAB meetings.
• Executed an IT Communication plan for the projects including developing communication messages to end users.
• Lead software testing efforts: created testing plan, identified testers, coordinated testing preparation, managed test execution process, reported daily testing stats, managed defects/bugs tickets, obtained testing signoff, and verified/approved migration of code to all environments (development, SIT QA, UAT QA, training, and production).
• Gathered and documented business and technical requirements.
• Managed projects’ SharePoint sites
• Created Communications plans, line-item communications inventories, develop communications content
• Conducted stakeholder analysis, including identification as part of the project management documentation
• Coordinated Change activities within project implementation team:
• Assessed Change risks and document mitigating actions then fold Change risks into overall project risk profile
• Created training plans, training curriculums, training content and manage training deployment
• Supported and engaged with stakeholders in Change discussions

Confidential

Senior System Analyst

Responsibilities

• Provided daily support to the Medical Record, Registration, and clinical department users for the following applications: OMTool Automated Document Imaging & Scanning, Quantim CAC, and Meditech Abstracting & BAR.
• Served as Project Manager of IT activities for the ICD-10 Implementation Project.
• Installed Optium application on HIM department computers and supported end users.
• Created clinical and other forms using FastForm and QuickForm softwares.

Confidential

Project Manager

Responsibilities:

• Work with lead project managers to complete project charter outlining the scope, goals, deliverables, required budget, and schedule.
• Create project plans (work breakdown structure) to estimate effort required for each task in MS Project and Oracle Primavera.
• Manages project within the scope of detailed design and development of methodologies, processes, and project management tools as defined by the client’s PMO.
• Assist clients’ lead project managers and software vendors’ engagement managers with the flow and management of project tasks.
• Resolve any issues and solve problems throughout project life cycle.
• Manage project scope by ensuring any changes to scope are documented and approved with project change request process.
• Facilitate meetings and workshops with client and vendor staff.
• Track and report on project milestones and provide status reports to client lead project managers.
• Create & maintain SharePoint sites.
• Plan the following testing activities for each test phases: System, Integration, User Acceptance, Regression, and Payroll Stimulation.
• Create Test Plan.
• Coordinate and manage all testing activities for each testing phases
• Create test case execution schedule. Ensure tester stay on schedule for test completion.
• Maintains awareness of testing alternatives at a level where Transamerica (client) and Workday (vendor) can be analyzed and the most effective testing strategy selected and agreed.
• Utilizes my testing knowledge and experience to assess and advise Transamerica on the practicality of testing process alternatives.
• Provides advice and guidance to Transamerica on any aspect of testing, including training for testers and other developers where appropriate.
• Create testing status reports.
• Facilitate bi-weekly testing status meetings.
• Tracked system defects, training issues, and future enhancement requests using HP Quality Center.
• Takes responsibility for the production and approval of all testing deliverables and achievement of testing milestones during the project.
• User Acceptance Testing (UAT): Coordinated UAT activities, provided testing scenarios and approved test scripts, managed UAT activities including defect tracking and resolution, provided support to UAT testers, and obtained UAT signoff.
• Managed and reported status of Change Management team tasks and deliverables creation activities.
• Conduct stakeholder analysis, including identification as part of the project management documentation
• Assess Change risks and document mitigating actions then fold Change risks into overall project risk profile
• Measure success metrics and monitor change progress
• Gathered and documented system requirements in user story format.
• Ran walked through meeting to review and signoff on system requirement document with business and technical leads.
• Data mapping and system analysis.
• Maintain Product (requirement) backlog.
• Interacted with customer to investigate, analyze, and resolve problems on specific client and system issues.

Confidential

Project Manager & Business Analyst

Responsibilities:

• Created and maintained project management artifacts…i.e. Project schedule, status reports, etc.
• Provided project leadership over day to day activities of the project.
• Managed the infrastructure activities: Installation and upgrade of hardware components supporting the, application.
• Documented project issues/assumptions/risks and drive resolution.
• Facilitated technical and status meetings to track project progress and issues to project stakeholders.
• Managed resolution of issues/risks and escalate as required.
• Ensured resource utilization is being managed and coordinated with other projects’ activities.
• Worked closely technical leads, subject matter experts (SMEs), and stakeholders to establish well-defined project goals, project scope is agreed upon, and established go/no go decision points throughout the project implementation, and provided the end-user and project stakeholders with visibility into the planning, requirement gathering, and development processes.
• Managed all testing efforts, support UAT testers, and obtain signoffs
• Ensured timely deliverable of all project artifacts.
• Created & maintain SharePoint sites.
• Managed all Change Management team activities.
• Conducted JAD sessions in which we gathered and documented business requirements. Functional Requirement documentation included use cases, high-level system architecture, and data flow diagrams to illustrate who the new system’s functionality for the development team and QA testers.
• Conducted walked through meeting of the functional requirement document with business and technical team.
• Prepared systems specification, user, and operation documentation.
• Prepared wireframes that were the blue print that represent web page design defining what content and functional elements need to go on each webpage.
• Ensured completion of documentation for all system requirements and ensure each requirement has been reviewed and approved by the customer.
• Evaluated project complexity, assumptions, constraints, and dependencies based on the big picture view of the project within the IT, vendor, and business unit(s) domains.
• Identified and outlined impact/responses to risks and issues impact changes to the project scope, schedule, and budget.
• Conducted presentation in front of the client and project stakeholders.
• Interacted with customer to investigate, analyze, and resolve problems on specific client issues.
• Identified requirement changes, assessed impact of change to business case, communicated impacts and facilitated obtaining stakeholders’ approvals.
• Obtained from technical leads, SME and stakeholders approval of requirements and changes to solution or requirements scope.
• Supported application developers and testers during build and testing phases of the projects.
• Data mapping and system analysis.
• Development and execution of test scripts
• Defect identification and retesting
• Gathering and clarifying business requirements with customer, and understanding the customer's business processes to identify the value drivers associated with the project
• Performing quality checks to ensure business and data quality requirements have been addressed
• Providing input to system design
• Writing queries to extracting test data from Oracle tables.
• User Acceptance Testing (UAT)
• Played a key role in helping the project’s Change Management team meet change initiatives related to business operational goals in support of the new system implementation.
• Worked with project team to integrate change management activities into the overall project schedule.
• Managed and reported Change Management project activities status to project leadership.
• Worked with Change Management team and front-line managers/supervisors to identify potential people side risks, anticipate points of resistance, and develop specific plans to mitigate or address the concerns.
• Worked with Change Management team and front-line managers/supervisors to drive adoption of new business process changes impacting employees related to the new system implementation.
• Worked with Change Management team to conducted readiness assessment and presented finding to project team and other interested 3rd parties.
• Support and engage with stakeholders in Change discussions
• Facilitated JAD session where we reviewed business case, high-level requirements and solution architecture to understand required business processes for new initiatives
• Worked in partnership with key business stakeholders to manage the development and documentation of new processes
• Analyzed existing business processes to evaluate current capabilities and identified inefficiencies and improvement opportunities
• Developed and managed project plans to track the deliverables of the process team across initiatives
• Created business process flows, activity diagrams, use cases and navigational models
• Served as a subject matter expert in support of the development of requirements, test plans and training materials
• Supported the translation of use cases into test scenarios for acceptance and end-to-end testing
• Participated in the execution of Business Acceptance Testing and end-to-end testing
• Defined process metrics and performance goals for users and systems
• Measured the performance of new processes and systems through metrics collection and analysis
• Supported the development of detailed methods and procedures and job aids for new processes
• Participated in product implementation to evaluate effectiveness of new process and support enhancements and redesigns as necessary

Confidential

Project Manager 

Responsibilities:

• Provided project management expertise for smaller projects.
• Responsible for achieving project scope, cost attainment, schedule, and performance goals by providing leadership and direction of all Project efforts.
• Created project plan, schedule (WBS), WIN Charging Code Structure to record project cost, and other Project Management documentation.
• Planned, organized, directed, and coordinated all project team activities
• Monitored project progress and corrected any problems that may arise from project team, customer, or end user.
• Worked closely with project team to ensure the utilization of appropriate solutions to meet the customer's requirements.
• Presented proposals, status reports, Estimates at Completion (EAC) and customer status to Leadership, project team and customer community.
• Estimated, reviewed and/or approved project costs.
• Served as primary contact person for interfacing and communications with e-Business unit and its customers.
• Inputted project information into the Business Area Manager and Division's business system.
• Assessed project issues and developed resolutions to meet productivity, quality, and customer/end user /e-Business satisfaction goals and objectives.
• Worked closely with technical lead and customer to gather and document business requirements.
• Performed business analysis of systems and follows through the full development life cycle.
• Educated others in the workflow, business processes, and reporting metrics.
• Coordinated, implemented, and communicated system change requirements.
• Translated business needs into technical requirements.
• Coordinated Regression and Customer UAT cycles including scheduling conference room, email testing invite.
• Created a presentation and facilitate customer testing kick-off meeting.
• Loaded requirements and test cases into Test Director.
• Test Plan creation.
• Coordinated, test cases, test data, test execution, closure of issues found during testing and reporting of testing progress.
• Coordinated security access for all testers.
• Provided daily status report to Project Team .

Confidential

Research & Development Project Leader

Responsibilities:

• Provided leadership and direction in projects.
• Participated in the development of PMO best practices, standards, and tools.
• Manages project within the scope of detailed design and development of methodologies, processes, and project management tools as defined by the newly formed PMO.
• Worked closely technical leads and subject matter experts (SMEs) to ensure software development process/methodology (RUP) was adhere to during all project phases by establishing well-defined goals, agreed upon project scope, and established go/no go decision points and provided the end-user and project stakeholders with visibility into the planning, requirement gathering, and development processes.
• Developed and maintained core Project Management Documentation (Project Charter, Communication Plan, Project Roles & Responsibilities, Status Reports, Project Plan, Schedule (WBS), and Budget).
• Facilitated the Request for Proposal process through Vendor selection, contracting, and Implementation sub-processes.
• Identification of required skill sets and negotiation of actual resource assignments.
• Ensured resource utilization is being managed and coordinated with other activities
• Execution, control, and maintenance of the project plans.
• Successful completion and delivery of specific project products/deliverables, on time, within budget, and to the specified quality standards.
• Facilitated weekly Project Team meetings and regular Project Executive Committee meetings.
• Tracked, managed, and ensured timely resolution of all project related issues.
• Regularly analyzed the impact of unforeseen events and circumstances in context to the current project baseline (scope, schedule, costs).
• Kept the Project Executive Committee informed of all situations that have a potentially negative impact on the current project baseline & timeline.
• Interfaced with end users and team members during a project cycle.
• Supported and interfaced with end users, stakeholders and project team during all phases of the project implementation.
• Held JAD Sessions to identify clinical workflows in support of implementation of a new clinical applications.
• Created workflow documentation template and process for gathering and documenting clinical workflow in support of IT solutions to optimize workflow and increase efficiency in patient care.
• Met with clinical staff and gather system requirements and document current clinical workflows. Then created Use Case diagrams using Visio to help development teams visualize the functional requirements of a system, including the relationship of "clinical staff" (actors) and how they interact with the system to essential processes, as well as the relationships among different use cases.
• Generated workflow diagrams with based on current and new workflows,
• Observed workflows on clinical units.
• Processed reengineering, discuss and propose optimized workflows from a user perspective for new system implementation.

Confidential

Application Analyst

Responsibilities

• Setup of system wide user profiles and other parameters for the cost accounting structure.
• Provided second level support of the applications including troubleshooting, tailoring specifications to each hospital needs as it relates to the application, and provide night and weekend on-call coverage.
• Worked closely with each hospital’s staff reviewing software enhancement specifications.
• Identified and promoted enterprise wide standardization software guidelines and specifications.
• Served as global contract person for issues related to the applications.
• Assisted with training and development of users on applications.
• Worked collaboratively with other IT group members to ensure optimal application functionality of applications using RUP.
• Provided input into the preparation of project plans.
• Participated in and coordinate status meeting and conference calls as needed for assigned projects.
• Provided presentation on varies subjects to Iowa Health System’s staff on subjects related to the applications.
• Created data flow, system architecture, and component diagrams that provided a physical view of the Decision Support Management system for the development team. Its purpose is to show the dependencies that the software has on the other software components (e.g., software libraries) in the system.
• Software testing (Functional, Stress, and Regression Testing).
• User Acceptance Testing (UAT): Coordinated UAT activities, managed UAT activities including defect tracking and resolution, provided support to UAT testers, and obtained UAT signoff.