SUMMARY:

• 8+ years of experience as Business System Analyst with great knowledge of Eliciting &Documenting Business /software Requirements.
• Software Quality Assurance Engineer with more than 7+ years of Software Testing experience.
• 2 years working experience with DWH & BI Teams for ETL & Analytical purposes and ensured meeting KPI goals according to the strategic year planning.
• Working as Certified Scrum Master (CSM) since the last 2+ year in an IT Agile environment
• Excellent Business Process mapping skills, creating UMLs and Data flow diagrams, exposure analyzing, isolating and interpreting business needs and develop appropriate technical solutions.
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders. Great Experience working with Third parties and creating proposals (RFP documents) for them.
• Dedicated individual having lot of experience in Technical Management as well as writing User Stories, Use cases, Edge cases, defining Business Rules, creating Wireframes, Flow charts, Logic flow diagrams, prototypes, mockups etc.
• Strong problem solving and analytical skills through Issue Management Process; ability to analyze complex technical problems through statistical and probability Analysis.
• Ability to multi - task, shift gears quickly, work independently and collaboratively, adapt easily to shifting priorities, process changes, and schedule changes.
• Efficient in Risk Management as well as in Time Management.
• Excellent Coordinator, communicator and acts as bridge to eliminate gaps between Onshore as well as Offshore teams.
• Dedicated Lead and Process Oriented individual, who is always focused to keep the team together and on track.
• Working experience with Software Development Methodologies i.e. Agile, Waterfall, iterative.
• Excellent verbal and written communications; ability to explain issues clearly and concisely and establish effective working relationships
• Keen & Quick Learner, always ready to take initiatives towards continuous improvement.
• Lead requirements gathering activities via multiple methods of collaboration (workshops, interview sessions, etc.)
• Translation of Business Requirements into Functional & Technical specifications, able to work closely with subject matter experts (SME) and leadership across the organization as well as external vendors
• Strong & precise analytical skills by paying attention to little detail.
• Team player as well as equally capable of working independently; excellent organizational and time management skills. Excellent ability to effectively work within a team, including the ability to evaluate information from multiple sources and help distinguish user requests from user needs.
• Very good working understanding of entire Software Development Life Cycle (SDLC) and Testing Life Cycle.
• Proven ability to plan strategic quality control metrics and methodologies, quality teams and exposure to software testing with service oriented architecture (SOA).
• Have an in-depth knowledge of contemporary QA/test principles, methodologies, and techniques in regards to black box testing, regression testing, and test automation.
• User Acceptance Testing experience as well as well experienced in developing Test Plans, Test Execution, Defect Tracking, and Report Generation.
• Working experience with Data mapping by using Macros.
• Experienced in recording tests, debugging tests, editing Java scripts, running test scripts and analyzing results using testing tools Quick Test Pro & Selenium
• Experienced in Data Validation and Back end testing of databases to check the integrity of data. Used extensively SQL Queries to retrieve data from database.

TECHNICAL SKILL:

OPERATING SYSTEMS: MS Dos, Windows 95/NT/2000/XP/Vista, Unix, Linux, CICS

LANGUAGES & PACKAGES: C++, C#, Mercury TSL, Visual Basic, PL/SQL, Perl, Java, Python, Cobol, HTML5, CSS, Java Script, TSL,MS CRM

TESTING TOOLS: Mercury Quality Center, WinRunner, Quick Test Professional, Selenium, LoadRunner, TestDirector, Quality Center, Mantis, Bugzilla, JIRA

BA TOOLS: SAP FI/CO, SAP SD, SAP BW, PeopleSoft HP ALM, Jira, Confluence, SharePoint, Trello, MS Visio, MS PowerPoint, Word, Excel, MS Project, Lotus Notes

ERP & DATABASES: Oracle, Sybase, MS SQL Server, MS Access, DB2, IDMS

OFFICE/REPORTING TOOLS: Jira, Confluence, Slack, MS Office, OBIEE, Kibana, Elastic Search, Jira, Confluence, Excel Charts for Reporting Purposes, Caliber, MQ Series, TeraData, SharePoint, Toad, SQL Navigator

WORK EXPERIENCE:

Confidential, Las Vegas NV

Sr Business System Analyst

Responsibilities:

• Worked with the Stakeholders and SME’s to gather the requirements for automation of in-house PASI reporting tool.
• Created Data flow mapping for the different processes involved all the way
• Mentoring and coaching associate BA’s and assisted project team in presenting an application/solution context to IT & Business. Additionally, they will assist users in developing and documenting conversion and implementation procedures.
• Working closely with SAP team to pull tables and transactions directly from SAP to .Net Application and the steps involved in it.
• Elicit requirements for system changes; Validates, simplifies, organizes and translates requirements such that operational processes fit within systems constraints.
• Performed application system analysis, prepare data flow diagrams and design screen/report layouts as part of business systems solution/application design.
• Collaborate with cross-functional teams to determine broader requirements across business units and larger organizational areas; identify dependencies and interdependencies.
• Document business requirements according to established department standards using requirements documents and impact scenarios.
• Responsible for interpreting, grooming, and general management of requirements.
• Create Stakeholder Analysis Template and executed the process to get effective stakeholder’s list.
• Managed end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope
• Managed relationships and communication with all project stakeholders
• Agree approach to delivery within the delivery project team
• Defined systems scope and objectives for implementing systems that achieve business goals; devises more optimal systems and processes.
• Balance user community needs/requirements with project schedule and IT resources available to determine system design.
• Prepared Project Documentation approved SDLC
• Lead system requirements meetings/sessions
• Coordinated, documented, and executed system testing across IT and business groups
• Participated and worked on other project related activities as the need arises
• Coordinated and documented go-live activities (including change control processes)
• Hand off and review of project documentation to support organization
• Helping troubleshoot and resolve support issues from time to time as need arises
• Lead, develop, and execute test plans for system and user acceptance testing.
• Administer and participate in system testing and user acceptance testing
• Work across Project team to develop a clearly defined (and gain agreement on) project functional and non-functional requirements document and develop systems context with Integration/ Technical developers following approved SDLC.
• Use time management when involved in multiple projects of complex nature.
• Use analytical approach and techniques to understand business problem/requirement and propose recommended solution.
• Prioritize work assignments based on approved work.
• Evaluates existing application products that could address requirements and develops recommendations where appropriate.
• Lead and coached the project team as appropriate and according to the needs of the individual project
• Ensure that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team.
• Provid clear ownership for and visibility of the resolution of all project risks and issues
• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement.
• Ensured the decisions made on project approach are documented and comply with our ISO 9001 and ISO27001 requirements
• Provided regular, constructive feedback to project team members and their line managers

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Manages and leads business process improvement initiatives including design, documentation, training, and implementation based on project specific requirements.
• Administers and maintains company’s Technical specifications and related documentation.
• Documents workflow and makes appropriate recommendations that positively impact operational effectiveness.
• Keep track of documentation using Confluence. Track trends in all key process areas.
• Prepared Business Requirement Document then manage, analyze, and convert business requirements into functional specifications
• Developed use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams. Managed schedules and collaborated with different teams working on the project.
• Designed high-level application and data flow diagrams. Worked with users, offshore business team and developers to define and document solutions to the business requirements
• Communication and coordination with offshore business & production teams to collect and understand business requirements. Acted as a liaison between offshore business team and local development and QA teams.
• Assisted in Change management for a better process automation, traceability and control for a SDLC using clear quest tool solution.
• Guided Test Engineers to develop test plans and test scripts for software corrections and enhancements. Reviews and approves test plans and cases based on various levels of requirements details.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Facilitated the system integration and UAT for each release. Identified any job failures, hot/spot fixes in due course and ensured they were implemented by the development team.
• Lead the test team in creating, implementing and maintaining test documents according to the BRD. Maintains documentation of all test results to assist with debugging and modification of business application.
• Created SharePoint workflows and managed SharePoint site for team and published articles and updates for team.
• Manages the development and implementation of reports and analysis:
• Supports the ad-hoc reporting needs of the finance team by helping to identify, design and implement required reports.
• Leads the benchmarking process by evaluating areas of opportunity and creating plans to achieve increased performance, productivity and effectiveness in services provided.
• Support the Finance team with their reporting requirements to ensure accurate and timely reporting to all levels of the organization.
• Works with functional managers to establish performance KPIs and reporting across relevant measures and systems.
• Worked with DWH team to analyze live data using Kibana tool, created dashboards.
• Lead the team to Map data as it passes on through different ETL processes.
• Worked with BI team for creating Data Marts & Data Cubes and have used OBIEE as BI Reporting tool.
• Provides training, documentation, and guidance to management, accounting personnel, and operations personnel, as needed.
• Assists Executive Management as necessary in the formulation of company policy and procedures that establish management oversight and financial objectives.
• Develops departmental objectives, policies, and plans to advance the company’s overall strategies and goals.
• Manages multiple complex projects and initiatives within a highly dynamic, cross-functional environment.
• Makes and assumes other duties and responsibilities required or assigned by management.
• Communicated and interacted on a regular basis with the team during different stages of the project
• Conducted daily scrum meetings (On Shore & Offshore teams) to coach and mentor the self-organized, cross-functional Agile Project team on key principles of Agile competencies & practices including team ownership, commitment, effective user stories, agile estimation, and transparency.
• Facilitated Scrum meetings and managed product backlogs using JIRA for Agile development methodology for various projects. Created/Analyzed/Monitored/Reviewed tasks during Sprint Planning using the Jira PM Board.
• Provide Coordination with the Business Intelligence Team for discussing requirements and generate different reporting for the Product Management and higher Execs.
• Managed dependencies and worked with dependent and interfacing teams to align support and delivery of product to ensure team success including process mapping of entire commercial loan life cycle operation to identify gaps and opportunities.
• Coached teams with Story writing, story sizing, Sprint backlog grooming, pre-planning, planning activities using Agile. Conducted retrospectives, sprint demos and monitored health of sprints continuously.
• Conducted sprint planning sessions, sprint retrospectives to improve the team performance with every sprint
• Provided base line metrics, test cases coverage metrics, QA/Production defect trends, test quality trends
• Worked with Product Owners on product backlog priorities and organizing sprint logs. Assess the impact of new changes or upgrades to existing applications in production with respect to the process flow and data flow end to end (E2E) including upstream and downstream impact of the application
• Evaluated risks, opportunities and successes for measuring effectiveness of Change Management.
• Implementing changes in workflows, processes and User Interface based on business requirements that enhance the use of the tool and streamlines company processes.
• Acted as change agent and worked with change manager and change committee for implementing changes.
• Responsible for suggesting and tracking continuous improvement initiatives associated with Production and R&D Department, TDD, ATDD and other areas as required.

Program Manager

Responsibilities:

• Supervised consultants to conduct extensive data analysis and implemented solutions using Quantum software, which includes advanced analytics, data integration, and GIS platforms to visualize and identify regional corridor needs.
• Monitored progress, developed budget, and collaborated with cities, counties, neighboring states for land-use data, planning and zoning data, and regional utilities data, including power, sewer, cable, telephone, water, gas, and other data.
• Managed multi-million dollar annual work program and $80 million Transportation Improvement Plan. Lead a Regional GIS Committee to centralize data. Helped pass tax legislation for funding.
• Crafted strategies, goals, and objectives for alternative funding for highways.
• Directed consultants/research teams, prepared scopes of work, budget, and agreements.
• Built agency credibility with stakeholders, elected officials, and policy makers. Conducted public and stakeholder outreach meetings and presented to decision makers.
• Provided information to Boards. Managed multiple technology solutions for automated data collection and processing using web applications and embedded devices.

Project Manager

Responsibilities:

• Directed 8 consultant companies to implement the $41 million project, including integration of a centralized server with traffic signal timing, wireless video surveillance and microwave sensors.
• Negotiated project costs to save millions. Developed project plan, budget, scope of work.
• Managed development of automated system for air quality, a desktop application using ASP.net, and used ArcGIS software for visualization.
• Implemented innovative low-level traffic data collection. Oversaw consultants, project schedule, and budget. Analyzed field traffic data for statistical analyses.
• Used IDAS, a centralized software, to analyze and visualize, quantify the benefits of ITS projects.