SUMMARY:

• Business Analysis expert with around 8 years of expertise in Financial, Retail, Banking and Healthcare domains.
• Comprehensive understanding of Rational Unified Process (RUP), Software Development Life Cycle (SDLC) Agile/SCRUM and Waterfall.
• Efficient in preparing Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), Companion Guides, and Requirements Traceability Matrices (RTM).
• Highly skilled in writing Use Cases and drawing Business Process Flow Diagrams (Activity Diagrams, Flow Charts, etc.).
• Extensive experience in writing complex SQL queries.
• Experience conducting Joint Application Development (JAD) sessions for deriving Functional/Non - Functional Requirements.
• Worked closely with Stakeholders and SMEs to assist the fulfillment of the project goals and objectives.
• Experienced in conducting GAP Analysis and Cost Benefit Analysis.
• Excellence in organizing, facilitating and coordinating weekly meetings, conference calls and other regular project meetings.
• Expertise in Web and Client Server Applications through all stages of the Software Development Life Cycle.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as Client Interviewing, Requirements Workshops, Interface Analysis, Prototyping, Surveys & Questionnaires, Focus Groups, Job Shadowing, Document Analysis, etc.
• Interacted with designers and developers to ensure functional implementation of business requirements and QA Team in executing Test Plans & Test Case Scenarios.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Detroit, MI

Responsibilities:

• Worked on requirement collection and documentation for IMR and defined the project scope in Agile Environment. Maintained all the documents in Single Point Access SharePoint link access in ECM System.
• Assisted the Enterprise Data Architecture team to develop relational database models.
• Facilitated JAD Workshops and Joint Requirement Planning (JRP) Sessions to identify project objectives and created meeting minutes.
• Used RUP and SDLC Methodology, and managed the iterative cycles through an effective project plan created using MS Project.
• Involved in all phases of Software Development Life Cycle (SDLC) using Agile Scrum Methodology and Rational Unified Process (RUP).
• Developed Burn Up Charts and assisted the Project Management team in updating the Work Break Down Structure as per the business requirement.
• Performed process mapping, data mapping and created artifacts for data requirements and data mapping.
• Assisted the database architect in designing data flow model, data modeling and also in workflow analysis, functional decomposition analysis.
• Assisted the Project Manager in change management activities through analysis of requirements effort, and resources.
• Worked on the Data Modeling, Entities and Attributes of the Data points and Templates.
• Analyzed technical architecture of the current system and created User Requirements Specification (URS) and Functional Requirements Specification (FRS) Documents as per the business requirements and process flow.
• Provided documentation such as Requirements Change Management, Change Control Management, Functional Requirements, Test Plans and Test Cases.
• Assisted PM with project planning, estimating, budgeting, resource allocation, collaboration and time capture.

Environment: MS Access, MS Visio, MS Project, MS Word, MS Excel, SQL, Windows XP/2000.

Sr. Business Analyst

Confidential,New York, NY

• Main responsibility centered on reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with Business Users and Subject Matter Experts (SMEs).
• Provided support to retail employees and managers by troubleshooting computer and program issues for the Epicor Point of Sale System (POS) software.
• Developed Test Cases and Test Scripts with system integration testing and User Acceptance Testing (UAT) to assist with Quality Assurance activities.
• Converted Business Requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and Impact Analysis.
• Performed GAP Analysis between the "AS-IS" model of the legacy system and "TO-BE" model to identify the project gaps.
• Finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Created Use Cases, Activity Diagrams and Sequence Diagrams thus defining the Data Process Model and Business Process Model.
• Worked to simultaneously create an easy shipment method for retail locations fulfilling orders to send orders out to consumers.

Environment: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Visio, IBM Rational, JIRA, SQL (2010), HP ALM.

Business Analyst

Confidential, New York, NY 

• Worked with business and systems representatives to understand and define business requirements for the proposed system enhancement.
• Participated in the user experience sessions and provided input to the system’s team on the usability of the banking systems.
• Served as a liaison between system management team and the branch business management team to identify business needs and provided feedback on the systems usability and performance.
• Assisted in User Acceptance testing (UAT) and helped user select and write cases for UAT.
• Reviewed and provided feedback on the training and reference material being created for the system end users and assisted in User training for the new application.
• Participated in Gap Analysis to identify and document the deficiencies of the current system and to identify the requirements for the change in the proposed system.
• Supported and led business activity in achieving the customer retention, acquisition and growth goals by managing a portfolio of 120 customers on a quarterly basis.
• Monitored and managed retail and commercial overdraft reports for the business.
• Ensured a consistent and high level of customer service. Took ownership of account servicing and error resolution.
• Understood and translated administrative and operating procedures and policies to ensure efficiency of business activities.
• Conducted audits on all management control and security items ensuring proper controls were maintained.
• Ensured compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Followed consumer and business banking guidelines for accuracy and proper account handling.

Environment: Windows XP/2000, MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Visio.

Business Analyst

Confidential, Marietta, GA

• Designed and developed Test Cases based on functional requirement for Institutional and Professional Claims for EDI and HIPAA Transactions 837/835, 834, 276/277, 270/271 testing.
• Performed System testing of the Claims Processing Systems (Pricing Rules, Duplicate/Limits validation, Member Eligibility, Provider Enrollment, et al).
• Performed testing for Medicare, Medicaid, and X-Over Claims for Medicaid Management Information System (MMIS).
• Prepared documents for Business Requirements Document (BRD), Systems Requirements Specification (SRS), High Level Design Documents (HLDD), and Traceability Mapping/Matrix with the assistance from the business group and the IT team members.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, Collateral Diagrams, and creation of technical design (UI screen) using Microsoft Visio.
• Conducted complex documentation and user needs analysis. Interfaced with team and staff to develop HL7 integration.
• Involved in full life cycle of Business Objects reporting application.
• Lead Business Intelligence reports development efforts by working closely with Teradata and ETL teams.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code Set, and Identifier aspects of HIPAA.
• Conducted Gap Analysis and Gathered User Requirements by Interviews, User Meetings, JAD sessions, and Requirement Elicitation Sessions.
• Utilized corporation developed Agile SDLC Methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Assisted to develop the Test Plan, Test Cases, and Test Scenarios to be used in testing based on Business Requirements, Technical Specifications, and/or Product Knowledge.

Environment: Windows 2000/XP, HL7, Business intelligence (BI), Business Objects (BO), Microsoft Office SharePoint 2007, Agile, Rational Requisite Pro, MMIS, MS Office, SQL Server 2005, DB2, MS Project, MS FrontPage 2003, MS Access, HP Quality Center.

Business Analyst

Confidential, Downers Grove, IL

• Gathered requirements from Stakeholders for provider management and member management.
• Modeled the "AS-IS" process flow and the "TO-BE" process flow and analyzed the gap and developed the action steps to fill the gaps.
• Conducted Risk Analysis and developed mitigation plans.
• Conducted Impact Analysis when there was any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Developed the User Interface (UI) prototypes to capture and validate requirements and spike solutions to the current problem.
• Designing Functional Specifications for the target physical database.
• Developed UAT Test Cases associated with the Functional Requirements.
• Maintained a weekly status report for the requirements team and incorporated the same to the PMO status reports send to CMS.
• Analyzed EDI X12 data elements captured by the existing system to validate it against the data elements required for new system.
• Participated in developing Test Plan, Test Scripts and Test Scenarios, and designed user documentation.
• Converted HIPAA 835 and 837 X12 file formats into flat file by using Ultra Edit, EDI Environment Management Tool (EEMT), and dropping the files on See Beyond.
• Ran accepts, reject, and pended cafes using IDX LIVE and IDX RM and used Beyond Compare to identify the differences.
• Created ERAs and HIPAA 835 and HIPAA 837 Outbound files using EDI Queue Manager, and EDI EOB Run Manager.
• Closed the runs for the current Release and generated email, reports, and other necessary documents for the upcoming Release.

Environment: Windows 2003/2010, Citrix, IDX LIVE, IDX RM, MS Office Suite, MS Visio, MS SQL Server, SharePoint, HP ALM, ClarEDI, Beyond Compare, See Beyond, Ultra Edit.