PROFESSIONAL SUMMARY:

• Results oriented professional with over 10+ years of experience as Business Analyst/Project Coordinator in various business domains like Banking & Finance, Telecom, and Healthcare, Ecommerce etc.
• Strong knowledge of Software Development Life Cycle (SDLC) including Waterfall, Agile/SCRUM methodologies.
• Served as a Point of contact (POC)/ Liaison for IT team on all the requirements and the business questions.
• Experience in gathering user requirements, preparing and analyzing Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement.
• Strong Presentation Skills in Business Flow Demonstration to stakeholders, effectively hosted meetings between Business Stakeholders and Technical team to fulfill business objectives.
• Diligence in ensuring that the delivered product matches the Business Owners’ standards and functions while completing the project well in time.
• Worked on performing ‘AS IS’ and ‘To BE’ analysis, GAP analysis and drafted Project Analysis documentations, done Business Process Modeling & Business Process Reengineering.
• Highly Proficient in creating Wireframes, Mockup Screens or Prototypes and User Interfaces (UI) using MS Visio and Axure RP Pro.
• Highly Proficient in analyzing and creating UML Diagrams like Use Case Diagrams, Sequence Diagrams, Collaboration Diagrams and Activity Diagrams.
• Experience creating various data and behavior models, process/flow models, and usage models to provide direction to application developers.
• Experience in interviewing Subject Matter Experts (SME), Business Users carefully recording the requirements in a format that can be reviewed and understood by both business and technical personnel. Translated business requirements into design specifications.
• Experience in requirements planning and management, elicitation, analysis and communication.
• Active involvement in User Acceptance Testing and training of end - users.
• Experience in facilitating Scrum Meeting, Joint Application Development/ Joint Application Requirements. (JAD & JAR) sessions.
• Energetic Team Player, Strong research capability, commitment to quality, motivated with Multi-Tasking Capabilities, consultative ability, Able to provide leadership with Micro-Supervision, Problem Solver with distinct deliverables to a solution, fast learner, get along with people really well.

TECHNOLOGY AND TOOL SKILLS:

Methodologies: Agile, Waterfall

Wireframe and Prototyping Tool: Axure RP Pro, MS Visio, Balsamiq

Modelling and Designing tools: MS Visio

Requirement Management Tool: Jira Agile, Rally, Microsoft Office Suite, MS Project

Testing Tool: HP Quality Centre (ALM), Rational Clear Quest, Bug Tracker

Operating Systems: Windows, UNIX

RDBMS: Oracle, SQL

Documentation Management Tool: Confluence, SharePoint

Technologies: Java, .Net

Communication Tools: WebEx, GoToMeeting

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Identified the stakeholders and elicited functional and non-functional requirements in sync with the scope of the project.
• Conducted GAP analysis to identify the gap or limitations of the existing system and designed AS-IS and To-Be processes.
• Facilitated JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Assisted the project manager on project management tasks such as project scope development, deliverables identification, resource allocation, project estimation & change management.
• Actively participated in all the scrum ceremonies such as sprint planning meetings, sprint estimation meetings, daily scrum meetings, sprint demos and retrospective meetings
• Collaborated with project stakeholders throughout SDLC phases to ensure timely delivery of specified business solutions.
• Involved in User Acceptance Testing UAT with large Cross functional team.
• Developed Business Requirements Document (BRD), Business Process Documents, and UML diagrams like activity diagrams, Use-case diagrams, and process flow diagrams using MS Visio.
• Defined the in-scope and out of scope requirements for the project team to avoid scope creep.
• Assisted in continuous process improvement efforts, including data collection, analysis, and communication of recommendations to management

Environment: Axure RP Pro, JIRA Agile, Oracle, Microsoft Visio, Java J2EE, EJB, Backbone JS, Jenkins.

Confidential

Business Analyst

Responsibilities:

• Participated in feasibility study of the project.
• Participated in all phases of Software development life cycle (SDLC) using Agile Scrum methodology.
• Conducted As-Is study and performed business process modeling, business analysis and work flow analysis.
• Conducted extensive brainstorming sessions with business users to gather requirements and translated those requirements in to, Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS).
• Facilitated JAD (Joint application development) sessions with business users and development teams to drive out detailed business requirements.
• Identified all necessary Business and System Narrative Use Cases from requirements, created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Participated in impact analysis and assisted business users in determining the priority of the change requests.
• Developed prototypes and UI mockups using Axure RP Pro.
• Led cross-functional team discussions to identify & confirm various requirements.
• Assisted Project Manager in developing the Project Schedule and identifying the milestones and setting realistic project expectations, evaluating the impact of changes on the organization and planned accordingly, also conducted project related presentations.
• Used Confluence as a central repository to store & maintain business documentation.
• Delivered Sprint Review Presentations to business users and stakeholders.
• Participated in user acceptance testing (UAT) of systems with business users.
• Monitored defects in the system using tools like JIRA to ensure that the quality of the system meets the industry standards and the business user’s requirements.
• Provided progress reports to the business stakeholders on weekly basis.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, JIRA, Confluence, MS-Visio, Axure RP Pro, Java J2EE, SQL and XML, HP Quality Center.

Confidential, Monroeville, PA

Business Analyst

Responsibilities:

• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's.
• Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/ workflows, defined the scope, progressed from Problem Statement to well-documented designs.
• Extensively used MS SharePoint to store and communicate documentations with various stakeholders Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Used MS Outlook / WebEx to schedule and coordinate meetings with all process
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, UML and Business Process Modeling for the project using Visio.
• Used MS Visio to document data flow of the AS IS process and TO BE process.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenario.
• Performed GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation.
• Performed Data Analysis and Data validation by writing basic SQL queries on the database.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases.
• Performed User Acceptance Testing (UAT).
• Documented Meeting Minutes of various meetings and Brainstorming Sessions.
• I was instrumental in gathering the requirements that eventually led to the development of the “Send to Card” feature to the customers’ existing Extra Care Card

Environment: Java, J2EE, SQL, Balsamiq, MS Visio, MS Office, Rally, MS SharePoint

Confidential

Project Coordinator

Responsibilities:

• Formulated guidelines for failure management and trained users on Fault Detection System
• Streamlined signaling measurements and reduced issues identification time and reporting error by 80%
• Managed software customizations and enhancements to Roaming Management System
• Lead cross functional team to develop acceptance for the Roaming Management System and invariably improving the functionality of the system thereby improving the signal quality
• Conducted clinics to identify user expectations for Roaming Management System
• Documented the prescribed solutions for future reference
• Defined thresholds for signal failures
• Engaged different stakeholders to review issues, identified solution and reported progress to executive management

Confidential

Production Engineer/Associate Manager

Responsibilities:

• Directed strategic planning around Operations and Business Development including budgeting, contract management, procurements and inventory management
• Strategized manufacturing, R&D and logistics for competitive product cost
• Responsible for timely completion of projects and maintaining delivery schedules
• Managed project finances for tracking actuals, forecast and changes to schedules, internal and external resources for full life cycle of the product
• Maintain product quality through internal Audits and Inspections
• Managed project schedule, resources, product cost creep, customer expectations and development issues
• Lead cross-functional team to identify solutions for critical electrical, mechanical and software issues
• Worked with manufacturing planning team to balance product through put and capital investment
• Mentored trainee engineers on product cycles and design aspects
• Developed training and operational manuals for the client
• Attended Tradeshows and Exhibitions to build business contacts and lookout for Innovative ideas to improve our existing product offering and services.
• Managed budget and vendor contracts