SUMMARY:

• 10+ years of experience in Business Analysis and Systems Analysis
• Engaged in requirements gathering, project management and Interacted with business users to gather business requirements and functional requirements
• Gathered documents to address business requirements, reviewed functional and non - functional requirements for business process flows for retail banking line of business
• Elicited functional and non-functional requirements as part of a BA team on a project affecting 100% of the branch visitors at PNC
• Designed, executed test scripts and test scenarios, coordinated with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software
• Communicated effectively with external clients, customers and internal teams to deliver product functional requirements like screen, interface, and GUI designs
• Managed requirements, negotiated with customers and management for change management tracking application through use of Lotus Notes
• Prepared accurate and detailed requirement documents, user interface guides, functional specification documents, user manuals for end users and developers
• Analyzed, documented, and recommend improvements to existing workflows, processes, and standards
• Local to the project and can start immediately

PROFESSIONAL EXPERIENCE:

Confidential, Lakewood

Business Analyst and Principal

Responsibilities:

• Provided necessary instructions, guidance and assistance for operations on purchasing and inventory management software after developing a business case.
• Developed optimum inventory profile, managed stock rotation programs, and disposed of obsolete stock. Oversaw inventory management to ensure that products are available as needed, while maximizing inventory turns and minimizing excess and obsolete inventory.
• Performed an analysis of Microsoft SharePoint as an Internet Platform. Provided an overview of SharePoint as an internet Web Content Management Tool.
• Surveyed and documented other firms using SharePoint as an internet platform including Pros and Cons compared to other Web Content Management.
• Managed requirements, negotiated with customers and management for change management tracking application through use of Lotus Notes.
• Collected and analyzed business requirements resulting in transfer of knowledge to development team. Evaluated data collected through task analysis, business process improvement, surveys and interviews.
• Provided suggestions to the development team during the development stage of the product to meet the client’s business needs.
• Prepared accurate and detailed requirement documents, user interface guides, and functional specification documents.
• Communicated effectively with external clients and internal teams to deliver product functional requirements like screen, interface, and GUI designs.
• Performed business process modeling/mapping using Visio as well as obtaining sign-off from the appropriate client. Assisted in enforcement of project deadlines and schedules.
• Communicated and applied project standards. Managed resources in accordance with project schedule, fiscal policy and budget constraints.
• Designed and executed test scripts and test scenarios. Coordinated with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software. Managed daily any change requests related to the working project plans in order to meet established deadlines.

Environment: Microsoft Excel, Microsoft Word, Microsoft Project, HTML, JavaScript, Microsoft FrontPage, Adobe PhotoShop, Adobe PageMaker, Adobe FrameMaker, Dreamweaver, Author-It, EDI, and SAS

Confidential, Cleveland

Business Analyst, Programmer and Technical Writer

• Analyzed business processes and user requirements to provide estimates of work needed to produce Chemotherapy Order Set forms used by the medical staff at Confidential .
• Tracking of requirements and progress on production of 200 of the 600 order sets was done using MS Excel and Word.
• About one hundred forms averaging 3.5 pages a piece was produced with about a 1% error rate during quality assurance.
• The forms were produced using Adobe Live Cycle Designer to allow medical staff to use the fillable field feature in the forms.
• Fields were constructed to accept input on patient metrics for the automatic calculation of ideal weights and dosing. The calculations were done using JavaScript and FormCalc

Environment: Microsoft Excel, Microsoft Word, HTML, JavaScript, FormCalc, XML, and Adobe Live Cycle Designer

Confidential, Cleveland

Business Analyst

• The objective of the Financial Management Job Assessment project was to eliminate jobs from the mainframe in preparation for it being discontinued during the fourth quarter of 2017.
• Elimination was through transferring needed function to a server platform or determining that current functions performed by the mainframe were no longer needed.
• Lead Business Analyst directing the activities of a team of five programmer analysts while working at corporate headquarters.
• Sherwin commissioned the team to analyze and migrate 10,000 IBM mainframe jobs to a three tiered Oracle based server platform. Business functions to be migrated were spread across nine functional areas.
• Analyzed, documented, and recommend improvements to existing workflows, processes, and standards.
• Provided technical guidance, and support for the project.
• Interacted business users to gather business and functional requirements. Collaborated with users and developers in planning, developing, implementing, and supporting new and existing applications.
• Engaged in requirements gathering and project management.
• Results. All of the 14 applications in the Compensation and Financial Systems function supporting payroll and cost center accounting were either transferred to a server platform, vendor package or eliminated.

Environment: COBOL, Visual Basic, HTML, REXX, VSAM, SAS, MS Excel, Confluence, IDMS, and Jira

PNC, Confidential

Business Analyst

• Project objectives. The ATM Multi-Vendor Software Project was to eliminate using several software vendors in support of the PNC ATM network as well as upgrade to new ATM machines providing advanced customer service features.
• Business area was automated self-service. Analyzed bank teller processes such as Settlement, Reconciliation and the use of advanced technology in servicing branch visitors.
• Gathered documents and addressed business requirements in a retail banking environment.
• Worked across multiple functions, sites and organizations in developing a strategy for quality assurance effort that targets the fleet of 8,500 ATMs that PNC owns.
• QA strategy was to make sure that the customer experience in branches using advanced automation would be exceptional for each transaction.
• Reviewed functional and non-functional requirements for business process flows in the retail banking line of business.
• Elicited functional and non-functional requirements as part of a BA team on a project affecting 100% of the branch visitors at PNC.
• Worked with project managers across functions in a leadership role to develop conflict resolution and change management strategies. Participated in Agile stand up meetings several times a week.
• Results. Provided traceability of 100% business requirements and functional requirements when moving from through the project lifecycle. Kept 100% of the commitments made.
• Requirements, over 600, were maintained in MS Word. Test plans were created for the project. Did not make commitments that could not be kept in an effort to contribute to accurate burn down charts. Entered test cases in HP ALM following the writing of test plans that explained the test strategy.

Environment: Microsoft Excel, Microsoft Word, Microsoft Project, and ALM

Confidential, Cleveland

Business Analyst

• Project objectives were to develop Network Control Center application recovery strategies, Disaster Recovery plans and procedures.
• Managed the planning, requirements gathering, design, development, implementation and quality of the applications used in disaster recovery.
• Assisted the Application Development and Testing teams introduce new enhancements in addition to refining and automating existing functionality.
• Identified software gaps in business functionality requirements and options for potential solutions and assessed them for both technical and business suitability.
• Participated in the process of defining customer requirements and documenting associated application functional requirements.
• Spearheaded new corporate initiatives by learning new data types, technologies, and client needs in order to support the evolving business.
• Processes, procedures and plans for disaster recovery and application support for 30 plus wealth management applications.

Environment: Microsoft Excel, Microsoft Word, Microsoft Project, Visio, and LDRPS

Confidential

Business Analyst

• The project objective was to improve the business process for introducing architectural and software changes into the firm’s IT environment.
• Developed technical solutions to business problems. Began with defining, analyzing and documenting requirements.
• Managed requirements at the project level to assist in fulfilling business needs. Assisting with the business case. Planned and monitored project progress.
• Elicited, organized, translated, managed, communicated, analyzed and simplified requirements. Used requirements to drive the design and review of test cases, process change requests, and manage the project’s scope, acceptance, installation and deployment.
• Interviewed SMEs, gathered requirements and documented the use of EC and EDI technology across 20 software components and 48 transactions for a global system for providing shipping, receiving and warehousing services to customers. Also produced MS Word templates, VB code, presentations and plans for Confidential .
• Results were improved automated testing procedures/processes and an Automated Regression Testing Guide (104 pages) discussing the use of HP ALM. An improved software development process and an Integration Architecture Reference (360 pages).

Environment: Microsoft Excel, Microsoft Word, Microsoft Project, Visio, Snag-It, VB, Power Point, and ALM

Confidential

Business Systems Analyst

• Performed analysis of complex business functions and activities to develop and modify automated reporting solutions.
• Consulted with clients and system users to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, usage, formatting, and security requirements.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures. Analyzed business processes and user requirements to document project scope.
• Created and maintained complex report, batch, interactive, and sub-file programs. Wrote and maintained functional specifications for new and modified business systems.

Environment: Microsoft Excel, Microsoft Word, Visual Basic Macros, SQL, WIN SQL, and Data Warehouse