SUMMARY:

• Over eight plus years of seasoned experience as a Business Systems Analyst with extensive knowledge and experience across the project life cycle using Software Development Life Cycle (SDLC), in the fields of Procurement, Finance, Mortgage, Health Insurance, Investment Banking, Telecommunication, E - Commerce and Annuity.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Agile.
• In-depth knowledge and experience in the documentation of business process requirements and specifications, design and development of use case scenarios.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Rational Requisite Pro, Caliber, Microsoft Word and Teleologic DOORS.
• Experience in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design.
• Recognized for being exceptional in communicating the business application workflow to stakeholders, application developers and end users.
• Experience in enabling necessary collaboration among business and development teams to achieve clear and well-defined requirements.
• Experienced in developing Use Case Models, Activity Diagrams, Sequence Diagrams and Data Flow Diagrams (DFD).
• Strong visual modeling and business process modeling skills with tools like Rational Rose, MS Visio and StarUML.
• Worked in team environment and developed relationship with external customers and internal counterparts.
• Experienced in writing SQL queries to manipulate Oracle database and performing manual testing.
• Acted as a liaison between business owner, SME and development teams and gather meetings presenting project scope.
• Assisted in developing test cases based on product features and functionality, and user interaction possibilities
• Well versed with conducting gap analysis, developing proof of concept, and detailed story boards to help with business and technical decisions
• Excellent analytical, organizational, communication and documentation skills along with good process management skill to gather requirements to bring out the quality product.

AREAS OF EXPERTISE:

Business Modeling:  UML Modeling using Rational Rose, StarUML, MS Visio, Rational Software Modeler.

Requirement Management:  Rational RequisitePro, EMC Documentum, Caliber, Microsoft Word

Testing Tools:  Mercury, HP Quality Center, Rational ClearQuest

Methodologies:  Rational Unified Process, SDLC, Agile Methodologies, Waterfall

Languages:  JAVA, ASP.NET, HTML, XML, PL SQL, SQL, COBOL, RUBY Scripts

Application:  MS SharePoint, MS Office Suite, Dreamweaver, Oracle E-Business Suite Financials Oracle, PeopleSoft

Database:  MS Access, Oracle 8i, Oracle 9i, Oracle 10g

Operating Systems:  Windows Vista Professional, Windows XP Professional, Windows 2003 Server, Windows NT 4.0 Server, UNIX 5.0.4, Linux, Novell NetWare 3.x,, Windows 10

Internet & Mailing Services:  MS Outlook, Confidential Lotus Notes, MDaemon Mail Server, Outlook Express,

PROFESSIONAL EXPERIENCE:

Confidential, OH

Business Analyst

Responsibilities:

• Acted as a liaison between Confidential Stake holder and development team.
• Gathered business requirements from all users under IT service delivery and followed IT PMO Methodology to deliver the project.
• Took ownership in modeling and documenting the end-user’s AS-IS workflow and TO-BE business processes.
• Created different artifacts such as project methodology requirements documents, business process flows using Microsoft Word and Microsoft Visio.
• Support and maintained Request IT, Access IT and Problem Tickets (TSRM) and also supported all the escalation or any IT related issues for the customers.
• Support overall coordination between all involved parties, using project management skills and techniques.
• Work with third party vendor to deploy multiple projects.
• Worked as SME for SharePoint and created system requirement document (SRD) for SOX and Accounts Payable project which was built on SharePoint
• Completed SharePoint admin training including tools available to create customize business and project work spaces.

Environment: Lotus Notes, MS Office Suite, MS SharePoint, MS Visio, MS Project, Planning, Request IT, Access IT, PeopleSoft

Confidential, San Francisco, CA

Business Systems Analyst

Responsibilities:

• Designed and developed Use Cases and Activity Diagrams using UML in Visio.
• Performed load testing and unit testing
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document (BRD). Responsible for preparing Software Requirement Specification (SRS) and documenting them.
• Designed and developed Use Cases and Activity Diagrams using UML in Visio.
• Documented and delivered Functional Specification Document to the project team.
• Analyzed and documented the limitations of billing system.
• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.
• Assisted in developing and maintaining quality procedures and ensuring that documentation is in place.
• Created extensive test cases and assisted in User Acceptance Testing, UAT.
• Provided on-site support during go-lives and system upgrades.

Environment: MS Visio, MS Word, MS PowerPoint, MS Excel, Mercury Tools Suite, UML, XML, EDI, Dreamweaver, RUP, Web Services

Confidential, IL

Business Analyst

Responsibilities:

• Tracked time lines and acted as a liaison between the developers and the project managers regarding project progress.
• Assisted project manager with estimating project deadlines and the amount of hours and resources needed for completion.
• Used Agile methodology for developing Procurement web site.
• Provided page mock-up by using PowerPoint presentation
• Evaluated existing documents and interviewed end users to understand the domain’s business process.
• Identified the guidelines set by Global Procurement to make sure that the To-Be process stays within.
• Interviewed the DBA and studied the various relationships between the tables in the database.
• Provide assistance with monthly data extraction using SQL and import the list utilizing MS Excel.
• Wrote and updated numerous use cases using MS word.
• Developed ERD diagrams for Data migration Tables and managed phases of migration.
• Wrote and updated test cases based on the requirements.
• Performed black box testing and conducted UAT of the Supplier Look-Up application.
• Documented bugs recovered during UAT and kept close track on bug fix by following up with developers.
• Documented suggestions and change requests by the testing group.
• Conducted change request meetings with the Global Procurement managers and acquired approval on the necessary changes in the application.

Environment: ASP.NET, Java, Windows XP, Oracle9i, MS Office Suite, Crystal Reports, SharePoint Portal Server 2003, CMS, Ariba Buyer 8.2, Informatica

Confidential, El Segundo, CA

Sr. Business Systems Analyst

Responsibilities:

• Complete project leadership of ecommerce solution for business platform for multiple sales channels - Business direct (B2B), Consumer Direct (B2C) and Retail channels using Microsoft Project for Web 2.0 architecture with Agile software development.
• Define technical goals and business processes for the ecommerce platform.
• Experience with packages like Endeca, ATG, FatWire, Sterling Commerce Yantra, Unica, eCommera, DemandWare, etc.
• Help analyze, troubleshoot, and/or tune Sterling Commerce product performance or deployment issues when required
• Responsible for providing technical and functional expertise and direction for the Sterling (formerly known as Yantra) OMS (Order Management System) delivery.
• Conceptualize and define an ecommerce platform that is highly available, highly scalable, with low maintainability and high performance, built using reusable, and optimized components.
• Created estimates, budgets and shuffled resources between tasks as needed.
• Help develop and propose Sterling OMS-centric processes, policies, and standards
• Expert knowledge of Sterling Order Management System components, API's, and related Interfaces
• Created WBS, negotiated Triple Constraints, wrote RFP and evaluated proposals
• Full project lifecycle experience on several large, complex Sterling Commerce/Yantra solution implementations
• Worked with internal users for bug management and bug triaging.
• Played a substantial role in defining processes and in gathering business and functional requirements for selecting the right stock option for the customers.
• Utilized Requisite Pro for preparing the Business requirements document.
• Created data models and business process models using Rational Rose. Followed top down leveled technique for building the Business Process Models.
• Participated in the process of preparing verification master plan to clearly and concisely describe the company's philosophy, expectations, and approach.
• Interacted with Business Users to generate and review business test cases to upgrade User Interface system.
• Manage Risks: Risk management and mitigation. Anticipate, enumerate and plan for contingencies.
• Streamline operations and optimize resources for ecommerce platform.
• Detailed reporting on pre and post deployment activities and tasks.
• Define release plans for ecommerce platform with release managers according to gathered information from various IT departments.
• Saved over $4.5 million over complete lifecycle of ecommerce project by incorporating advance research and implementing project optimization techniques.

Environment: Web Service,Ascential Data Stage 6.x/7.x, Oracle 11i, Agile, Sterling/Yantra OMS, Confidential DB2, Syncsort, Erwin 4.0, Business Objects 5.x, Confidential AIX-UNIX 5.0, Windows NT, Shell Scripting, SQL, PL/SQL, Test Plan, Test Cases, Test Scripts, COBOL, VSAM Files, TSO, MVS, ISPF, JCL, XML, XSLT, XSD, XML Spy.

Confidential, IL

Business Analyst

Responsibilities:

• Acted as a liaison between other corporate departments, including Executive, Legal and Information Services as well as vendor relationships
• Requirement gathering and analyzing - conducting customer interviews, surveys and creating Scope documents defining Partial payment option (PPO) methods
• Followed Agile Methodologies for the Software Development Life Cycle
• Created a simpler version in a diagrammatic approach using Star UML that how client, customers and agents were connected and introducing UP SALE idea by improving company date base information in customers Credit history and employment
• Provided strategic support in development of detailed project plans, work assignments and milestones.
• Followed up with the SME in every module to ensure that FDCPA (Fair Debt Collection Practice Act) guidelines are being followed
• Assisted the Project Manager in scope definition and cost estimation
• Used MS Project in updating timelines and project scheduling for the new automated payment system.
• Developed use-cases and use-case diagrams from the functional requirement using STAR UML
• Created and managed requirements using Microsoft Word
• Involved in developing state diagrams for developers to create tools that would let the users develop different PPO options
• DFD and state diagrams were created using MS Visio Analyzed and tested the user interface (UI) and redesigned it to increase its user friendliness for the business user.
• Maintained the Requirement Traceability Matrix (RTM) and managed requirements.
• Conducted end user training sessions and validated revised documentation. Led Power Point presentations for the development of technical applications for the departmental user base.

Environment: MS Office Suite, StarUML, Java, ASP.NET, MS Project

Confidential, OH

Business Analyst

Responsibilities:

• Created the AS-IS Model of the system, performed complete GAP analysis to identify problems in the existing system using Rational RequisitePro, evaluated risks and provided recommendations for TO-BE Model.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and ensured that critical requirements are not missed.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with developers for the development of the new system
• Developed functional specifications, software requirements specification (SRS) and created User Interface prototypes
• Adapted UML standards to create use case, sequence, activity and state diagrams using Rational Rose
• Wrote numerous use cases from the requirements gathered to develop the new insurance provider application
• Supervised the development and the testing team
• As part of a team, provided assistance with monthly data extractions using SQL
• Involved in GUI Design Sessions with Usability Team
• Participated in the user acceptance testing (UAT) for E-navigator application.
• Wrote numerous test scripts and analyzed test results from UAT testing.
• Conducted end user training sessions and validated revised documentation.
• Reported any incident, followed Change Control procedures using Rational ClearQuest.

Environment: Rational Requisite Pro, Rational Rose, UNIX, Oracle 8i, HTML, C++, Rational ClearQuest, MS Office,

Confidential, Raleigh, NC

Business Analyst

Responsibilities:

• Developed and documented Software Requirements Specification (SRS) using Microsoft Word
• Collaborated with product and technology sponsors to evolve business requirements and documented them in the Business Requirements template
• Developed use cases based on the gathered business requirements
• Involved in gap analysis of the existing system and the to-be system
• Scheduled and conducted meetings with user (SME) members to identify requirements documented them in specification documents and identified priorities
• Created and maintained other miscellaneous documents such as ROI, legal aspects, lender impact, and operational impact of new features on all software systems
• Interacted with the users and business relationship managers and facilitating implementation of changes using ERD diagrams
• Conducted JAD sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests
• Developed process model and detailed business policies
• Extensively used MS Project to track deliverables
• Developed test plan, test cases and coordinated the loan level tests with the QA team to verify implementation of new features
• Facilitated user acceptance testing (UAT) of the online cash management solution.
• Participated in data analysis for verification purposes

Environment: MS Project, SQL, Java, HTML, XML, Oracle, MS Office