EXPERIENCE SUMMARY:

• Over 14 years of industry experience as a Senior Business Analyst with diverse exposure in Project Planning, Scope management, Requirement Elicitation, Change Management, GAP Analysis, Business Process Modeling, Resource Management, Data Analysis/Integration/Migration, Visualization using Rapid Prototyping & Testing.
• Managing product and sprint backlogs, facilitating scrums, estimation, planning and retrospective meetings. Report sprint burn - down and earned-valued status to senior management.
• Excellent Collaborative Experience in conducting Joint Application Development (JAD) sessions & workshops for Requirement gathering, Risk Assessment & Functional/Technical Specifications involving project stakeholders.
• Leading, training, monitoring the performance of team members to ensure attainment of individual & group targets.
• Meeting deadlines and Turn Around Time without compromising quality norms and adhering to SLA .
• Strong skills in documentating Logical Models,Use cases, User Stories,Entity Relationship diagrams,Sequence Diagrams, Functional Specifications, Business Requirements (BRD/FRD/SRS).
• Exposure in State Level of Care, Banking/Financial, Relocation, Transportation, Education, Hospitality & Telecom domain with exposure to Wealth Management, Credit Risk, Treasury, Claims Management, Online Billing, Audit & other Self Service applications
• Extensive Software Development Life Cycle (SDLC) experience in Agile, Waterfall, RUP in CRM & different Web based Technologies
• Heavy Client interaction, engagement with CIOs, SMEs, Product Owners, Program Managers & Vendors across different Line of Business (LOB)

TECHNICAL SKILLS:

Project Management: MS Project, Clarity, Innotas, JIRA, Rally

Requirement Management Tools: Caliber RM, Visual Studio, Requisite Pro, DOORS

Prototyping Tools: iRise 7.2/7.3, Axure RP, MS Visio, Photoshop, Dreamweaver

Software Development Methodologies: RUP, Agile, Waterfall

Databases & Queries: PL/SQL, SQL Server, Oracle, MS Access

Testing and Defect Tracking Tools: HP Quality Center, QTP, Selenium, Test Director

CRM: Salesforce, MS Dynamics, Seibel

Change Management: Rational Clear Quest

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, TX

Responsibilities:

• Conducted Workshops & brainstorming sessions with Product Managers/SMEs/Business Analysts on a day to day basis to gather functional requirements for various modules within Imagine & IDS.
• Worked with IDS SMEs to map existing Business processes and performed Gap Analysis.
• Worked on an Agile development environment, facilitated daily Scrum meetings, iteration planning, weekly Retrospectives, Scrum of Scrums & Story Times with Business, Project, Dev & QA teams.
• Maintain and manage release, iteration & capacity planning in TFS and assign/monitor tasks to the scrum team members.
• Authored User Stories, Business Rules, Process Documents & got it reviewed by the Product owners & Development team.
• Extensively worked with Data Integration & Security team to perform data mapping & analysis of legacy systems with current Salesforce CRM Application & maintain various artifacts like activity diagrams, data dictionaries & process flows.
• Conducted Demo to the Steering Committee at the end of each release and present the release status & risks associated with upcoming iterations.
• Review acceptance criteria, assisting with the development of test cases and assisting with the migration of user stories from committed to ready for test processes.
• Worked with QA to perform integration & regression testing for each iteration.
• Helped training team to develop Training documents and conduct webinars to train County employees on new enhancements & processes of the Imagine project.

Environment: Agile, Salesforce CRM,.Net, Snagit, SharePoint, Visio, MS Project

Sr. Business Analyst

Confidential, Montvale, NJ

Responsibilities:

• Analyzed business problems/need and discuss alternative solutions with implementation SMEs to derive the scope & high level requirements for the project.
• Conduct weekly requirement workshops with product owners/SMEs to review real time Journal Entry data and prepare rules algorithm specifications depicting business requirements
• Developing product enhancement strategies via discussions with cross-functional teams and presenting new ideas in the form of concept documents at multiple levels within the organization.
• Gathered product requirements from stakeholders using JAD, assessing their benefits and implications from product's usability perspective and coordinating with Implementation SMEs for effective and efficient implementation of solution.
• Manage iteration planning & facilitate daily scrum stand ups, tasking meetings with Dev team, Weekly Retrospectives with Scrum team and Demo to Steering Committee.
• Assess business requirements and break them down into simpler user stories in Team Foundation Server (TFS) which assisted implementation team in planning and coordinating development and testing efforts.
• Developed Scope Document, Concept decks, Product requirement documents, Mock ups using iRise, Entity Relationship diagrams, Activity Diagrams, Sequence Diagrams using Visio & Test Cases using ALM.

Environment: Agile, .Net, OPM,iRise, HP ALM, SharePoint, Visio, MS Project, Cognos

Sr. Business Analyst

Confidential, Cleveland, Ohio

Responsibilities:

• Worked as a Project Manager & Business Analyst to manage & deliver various Global CRM projects (North America, Europe & Asia Pacific) on time & budget.
• Project management responsibilities include idea creation in Clarity, vendor management, project scope & cost estimation, taking necessary BU leadership approvals & sign offs, project documentation (charter, project plan & procurement docs), finalizing schedule/run project kick-offs, manage project execution, conduct training & closure.
• Business Analyst responsibilities include gathering requirements using varied techniques suited to the situation like interviews, document analysis, requirements workshops, surveys, business process descriptions, use & test cases, business scenarios, data models, interface and workflow analysis.
• Collaborated with BU Directors, Product Owners & SMEs to gather requirements for various projects like Global Claims, Samples, Salesforce Google Mail integration & BI Control Panel.
• Using Salesforce CRM to manage various Release tasks related to new & existing support projects
• Acting as a point of contact for the business resources that have a need for support on process or systems. This entails training users how to correctly utilize the tools at their disposal, as well as how to make process improvements without necessarily resorting to system changes or development.
• Work with System Analysts to identify new and emerging solutions, assesses their relevance and potential value to the organization and present information to teammates and management.  

Environment: Agile, .Net, Salesforce, Clarity, SharePoint, MFGPro, Visio, MS Project, Cognos

Sr.Business Analyst

Confidential, New York, NY

Responsibilities:

• Worked with Global Process Managers to identify & map existing Financial & Order Management processes using IBM Blue Works tool
• Performed System Analysis on Accounting, Expense management modules of PeopleSoft & GROW applications to determine whether they can match requirements from Client Finance & Treasury Division
• Act as a scrum master to plan & prioritize Product features to be developed for each sprint, facilitate Sprint Planning sessions & daily Scrum meetings with the team
• Actively engaged with Technology & QA team by participating in story estimation sessions & their respective scrum of scrums
• Owned, documented & shipped end to end MyMC mobile requirements to offshore Application development team
• Perform extensive Regression & User Acceptance Testing for the My Move Connection Mobile App on iPhone & Android platforms
• Train new Team members on existing Client Finance & Order-Track-Invoice Processes

Environment:Java,Agile,SalesForce,IBMBlueworks,Balsamiq,RequisitePro,Visio,Selenium,PeopleSoft,Grow,Wintrac

Confidential

Position: Team Lead-Business Analyst

Responsibilities:

• Interviewed employees and end-users for collecting requirements. Analyzed, documented, and managed all project requirements and changes to requirements throughout the software development lifecycle (SDLC).
• Perform Project Planning, participate in JAD sessions; interacted with Stakeholders and Subject Matter Experts (SME’s) to gather functional requirements
• Created Use Case Diagrams, Process Flow Diagrams and Interaction Diagrams using Microsoft Visio for various Retail banking processes, wealth management & life products
• Created use cases for the different applications like KYC, Create Client Portfolio, Upload Client Portfolio Allocation, View Saved Client Portfolio, Generate Portfolio Report and delivered on time despite of extremely tight deadlines
• Acted as a liaison between the business and technology for all issues and represent the team in discussions with senior management on the account status
• Performed regression testing in the PBRMS application and discovered major defects, which were important for the project to move to the next phase.
• Created Test Scenarios and Test Cases for QA team, based on the Use Cases and Business Rules document

Environment: Java, J2EE, RUP, XML, Oracle8i, Visio, UML, Rational Requisite Pro, MS Project

Confidential

Software Engineer

• Worked for client Washington Mutual to implement Fraud Check Processing (FCP) as an Application level service for WMCS. FCP Web Services are invoked by WMCS Fulfill Check Offer (FCO) application to analyze the Check data for Fraud. FCP service internally invokes a BEA Rules Engine Component to process business Rules. FCP Web Services uses FCP Data Services for data access. FCP Data Services were designed to be generic to promote reuse. FCP Web Services made use of existing WMCS Business Services to retrieve Credit card and Cardholder information.
• Performed Scope Management, gathered business requirements, write use cases, managed project coordination, mapped business processes, identified gaps, manage change, write test cases and performed functional testing

Environment: RUP, BEA rules engine, Visio, Rational Requisite Pro, MSOffice2000, UML, MS Project, Clear Case, Clear Quest, Oracle 9i, Quality Center

Confidential

Associate Consultant

• Work for a client to automate and track loan processing, which was based on web services technology. Client’s OLPS (online loan processor system) was developed using iterative approach as part of a strategic initiative for the retail banking group
• Responsible for integration & compiling of use-case specification, supplemental specification, UI Functional specification documents across multiple projects to develop interaction diagrams to identify and develop core system processes for walkthrough with IT, Business, Architecture & QA.Also analyzed and identified gaps in existing system comparing and contrasting with documented business requirements, as-is system and the to-be system.

Environment: MS Office suite, MS Visio, UML, RUP, CaliberRM, MSOffice2000, Oracle 9i,