Business Analyst Resume

PROFESSIONAL PROFILE:

Professional with strong project management skills and a track record of successful eCommerce - External Interface integrations.
Over 10 years experience with a $15B organization.
A strategic thinker who is business savvy and has excellent problem solving skills; dedicated to improving efficiencies and results through automation in an environment that enhances team work, accountability, and collaboration.

TECHNICAL SKILLS:

Areas of expertise include: PMI Project Management skills, Strong working knowledge of E - commerce language, cXML, XML, xCBL, EDI, OBI, OCI

Marketsite/Marketplace supplier enablement: Ariba, Oracle Supplier Network, Oracle Exchange, SciQuest, Bridge and Regression testing, Exception analysis, C - 2-C gap analysis, Process improvement, Team Training, Process and system documentation

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Business analysis for enhancements, upgrades, new documents and processes.
Suggested enhancement for internal systems.
Manage implementation process for rapid OnBoarding suppliers.
Implementation vendor-specific support processes when required
Created and updated support material

Confidential

Business Analyst

Responsibilities:

Troubleshoot production problems, perform bug fixes, and implement changes to production applications.
Assesses user requests for new or modified computer programs to determine feasibility, cost and time required, compatibility with current system, and computer capabilities.
Research product development options and provides analysis for product direction. Create related documents.
Provide support regarding production development to internal departments.
Configures plan outlining steps required to develop program, using structured analysis and design.
Plans and executes software version upgrade releases and custom interfaces.
Analyzes the performance of hardware and software interfaces and identifies alternatives for optimizing the usage of computer interfaces.
Consult with user to identify current operating procedures and clarify program objectives.
Write manuals for users to describe installation and operating procedures.

Confidential

IT Business Analyst

Responsibilities:

Integration Project Manager for large Regional, National and Global accounts. Focusing on accounts purchasing more than $1M in office supplies per year and the implementations of accounts with complex IT and business requirements.
Added new market trending tools and processes such as XML PO, order response and ship notice, Transparent punchout, and customizable items through punchout and PO
Marketsite enablement establishing processes and procedures for rapid OnBoarding with future customers integration
Business analysis for enhancements, upgrades, new documents and processes.
Participated in several internal committees and projects such as Design, Print and Ship initiative, Cash - 2-Collection
Work on global and non traditional business integration projects.
Participated in sales calls and bid presentations as a technology expert
Manage implementation process for SMB and rapid OnBoarding customers
Facilitated implementation of 3rd party ordering processes between the customer and our development teams.
Worked with several internal departments as well as customers to gather information for the set up and implementation of large national accounts.
Responsible for quarterly business reviews and monthly usage reports.
2nd Level technical support for website and external interface customer support
Suggested enhancement for system and website improvements
Communicated website enhancements/fixes to relevant groups.
Collaborated on system upgrades and enhancements
Headed a large conversion project resulting in a smooth transition of multimillion dollar customers to a new translation company.
Troubleshooting website and 3rd party issues customers may experience.
Working knowledge of BSD website and creation of internet profiles for customers.
Developed general processes and procedures to support external interface customers
Implementation customer-specific support processes when required
Created and updated support material
Created functional reporting to track activity, growth and exceptions

Confidential

Tech Support

Responsibilities:

Trouble shooting hardware and software

Confidential

Computer Technician

Responsibilities:

Installing cable modems, network adapter cards.
Trouble shooting internet connections.
Setting up email accounts.

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