PROFESSIONAL SUMMARY:

• Over 8 years of diverse progressive experience in Information Technology, with emphasis on Business Analysis and Software Development.
• A Certified Scrum Master.
• Experienced in Insurance (P&C, Commercial lines, Personal and Business, Health), Health Care and E - commerce domains.
• Proficient in all phases of Requirement Management, including requirement gathering, analyzing detailing and tracking requirements.
• Experienced in documenting requirement using Unified Modeling Language
• Strong understanding of various SDLC methodologies such as Waterfall,Agile and Scrum.
• Experience in creating test cases making sure they are in accordance with requirements and facilitating User Acceptance Testing (UAT).
• Hands on experience on using modeling and wire framing tools like MS Visio 2007, Axure RP PRO 6.5 and Balsamiq.
• Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Experience in facilitating the test process by using bug tracking tool JIRA, HP ALM.
• Initiated Agile Scrum and planned daily scrum meetings.
• Demonstrated an exceptional ability to adapt to new developments in the world of technology and working environment. Ability to prioritize and schedule multiple tasks on a day-to- day basis.

CORE COMPETENCIES:

• GAP Analysis
• Wire Frames
• Manual Testing
• Documentation
• UML
• Technology Awareness
• Project Planning
• Agile Methodologies
• End UserTrainings
• Software Design/ Development
• Team Building & Management
• Client Relations Management
• SDLC
• RTM
• UAT Testing

TECHNICAL SKILL SET:

Modelling Languages: UML 2.0 (Use case & amp, Activity Diagrams)

Documentation Tool: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project.

Operating Systems: Linux, Windows XP/7/8/10

Software Testing: Manual

Wireframe Tools: Axure RP Pro 6.5, Balsamiq Mockups

Modeling Tools: MS Visio 2007, SPSS Modeler

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Business Analyst

Environment: Guidewire (Policy Center, Claim Center), SPSS Modeler, MS Excel, SharePoint,Rally Agile Tool, HP ALM, Service Now, MS Visio.

Responsibilities:

• Worked on Guidewire Insurance suites like Policy Center and Claim Center Portal products, which has been developed to meet a target need for Edge Gateway Portal for Agents and Account Management Portal for Policy Holders.
• Worked on Commercial lines like Commercial Auto, General Liability and EPIC Requirements like Portal Dashboards.
• Co-ordinated with UI/UX team on designing mockup screens in order to create an best Customer Experience Portal by taking care of portal’s look and feel.
• Gathered the requirements from the stakeholders through elicitation techniques and documented in BRD and FRD.
• Analyze the requirements and modelling those using Use case & activity diagrams and created user stories
• Agile project execution experience.
• Prepared functional requirement specification document by using wireframes.
• Co-ordinated between development and testing team to ensure the timely delivery.
• Facilitated the change request by coordinating with development team.
• Performed high level functional testing.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Prepared End User Manuals.
• Maintained a SharePoint-based, centralized online repository in which all documents were stored and categorized.
• Experienced in using service now ticketing tool for IT operations management(ITOM) and IT business management (ITBM) to accomplish the goal of incident management and restore normal service operation, by minimizing impact to business operations and ensuring quality is maintained.
• Up to date with best practices and innovation initiatives in the Insurance Domain
• Managed work relations and deliverables with 3rd party software integration partners and internal IT.
• Identify and track issue logs, risks and project milestones.
• Establish timely communication meetings and updates to the cross functional team on Insurance Technology project.
• Escalate to management any risks to project plans and/or major milestones in a timely fashion to avoid adverse effects on budget, delivery or implementation timelines. 
• Experience managing technical engineers, architects, and developers
• Communication to offshore vendor resources complex requirements to ensure the appropriate development is performed.
• Support feasibility studies, project assessments & initiation (scoping, risk management and estimation).

Confidential, Austin, Texas

Business Analyst

Environment: SQL,SAP Hybris, MS Office, MS Visio, JIRA, Camtasia,Green Shot.

Responsibilities:

• Gathered Business requirements with client and documented requirements in Use Cases in BRD Document.
• Actively interacted with project managers & team members to discuss timely deliverables, project status & documented technical specifications from functional specifications.
• Actively interacted with team members to discuss technical enhancements and progress of work.
• Conducted data analysis using SQL & Excel as part of requirements analysis and to assist data quality teams.
• Worked with Business owners and SME’s for ETL data mapping.
• Prepared Use Cases, FRD and Wireframes for the website
• Created activity diagrams, use case diagrams, and data flow diagrams in MS Visio.
• Developed PL/SQL Procedures.
• Performed UAT to support clients and obtained sign off for the same.

Confidential, Cincinnati, OH

Business Analyst

Environment: MS Project, MS Visio, Oracle10g, UML, Cognos, Crystal Reporting, Rational Rose, Rational Requisite Pro

Responsibilities:

• Validated, prioritized and organized requirements.
• Developed an overall logical information model for the architecture consolidating the reporting needs for business, clients and corporate users.
• Assessed the project scope and objectives based on discussions with stakeholders.
• Created and justified the business case, identified stakeholders, and analysed, interpreted customer or business need to determined high-level project and product requirements.
• Analyzed business/functional requirements and coordinated with project team to define functionality and solutions.
• Worked on different Health Plans data capture and analysis.
• Elicited business requirements from project sponsors and stakeholders through research, focus groups, internal and external data, interviews, process flow creation, surveys, or other methods.
• Involved in running the daily and weekly jobs to push the data into the application using Transform Maps and Import Sets.
• Prepared documentation at each of stage of the requirements phase, which includes deliverables like Vision and Scope Reports, Business Requirements Documents, Requirements Work Plans, Process Flows, Use Cases, Technical Specifications, Data Flow Diagrams or Functional Design Documents. Ensured documents can be understood by business users and development team alike.
• Supported design efforts of lead Architects by defining Data Models and Use Case Analysis models.
• Demonstrated understanding of application design, development, testing, integration and support throughout the project lifecycle.
• Performed data analysis of reported production problems, determined impact and priority; and recommended corrective actions.
• Authored data flow diagrams, sequence diagrams and business process models.
• Determined detailed requirements, defined scope, and identified business model.
• Tested, tracked and reported issues throughout the application development lifecycle.
• Recommended changes to business analysis and project management policies, processes, templates.

Confidential

Business Analyst

Environment: Java, Windows 7, MS Office Suite, MS Project, Visio, Mock-up Screens, HP ALM, Rational RequisitePro, Oracle Customer care & Billing Package, SQL Server Services.

Responsibilities:

• Gained insight about the structure,  business model, and existing insurance claims process referring to legacy documents and SharePoint. 
• Prepared the Gap Analysis Document & Feasibility Study though extensive use of SharePoint Analytics, various Elicitation techniques like Meetings, Group Discussion, Surveys and JAD Sessions. 
• Coordinated with Project Manager to create Work break down structure (WBS), manage schedules, deadlines, resources and the project tasks using MS Project.
• Documented artifacts like BRD, SRS and communicated with technical team for development and testing of the application in an effective manner. 
• Participated in various meetings/discussions, with Product Manager, SME and Project Manager, to discuss and consolidate the  business requirements. 
• Designed various Use Case diagrams, process flow diagrams, sequence diagrams using MS Visio and Mock-up screens. 
• Performed gap analysis of existing Web Services already used by departments like Billing, Claims, Underwriting, Legal and Finance and utilizing those for the main Dashboard. 
• Experienced in working with XML, JSON message formats.
• Worked on Oracle Customer care and Billing Package for out billing statements, Help customers better understand their bills, by providing graphs that show howconsumption varies over the course of the billing cycle, Offer a choice of bill and payment methods, including e-mail, internet, direct debit and postal service.
• Conducted Smoke &Adhoc testing to assess the availability of the shippable product at various Development Environments. 
• Reviewed Test Procedures, defined Test Cases, analyzed bugs, interacted with team members in fixing errors through extensive use of HP ALM & Cleared Questions and conducted User Acceptance Testing (UAT).
• Responsible for identifying issues and recommending changes in the application. 
• Involved in User acceptance testing (UAT) and Integration testing. 
• Used Rally to manage schedules, deadlines, resources and the project tasks. 
• Closely involved with system migration strategies, readiness assessment, deployment and training requirements and execution of training plans.   

Confidential

Business Analyst/ Validation Analyst

Environment: Rational Requisite Pro, Rational Rose, Microsoft Office, MS Visio, SQL Server, and MS Outlook.

Responsibilities:

• Gathered and analyzed data and came up with business use cases, proposed projects, and system requirements for mortgage loan origination system using RUP standards.
• Worked on multiple short term projects in between and co-led teams.
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Interacted with Business Owners, Users and Stakeholders to identify Business System Needs, evaluated solutions forbusiness problems, and prepared Business Requirements Document (BRD) and later translated them in to Functional Requirements Document (FRD).
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories. 
• Used UML to produce AS IS and TO BE models. 
• Followed solely RUP methodologies during the project. 
• Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports. 
• Extensively used tools such as Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access. 
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process. 
• Analyzed the Data Entity Relationships and worked on Functional Requirements Document (FRD).
• Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM). 
• Coordinated with the test team to check the Weekly Status and Report it to the Project Manager. 
• Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.
• Worked with the Quality Assurance lead to develop detailed Test Plan and Test Cases.