Sr. Business Analyst/Solutions Analyst Resume Austin, TX - Hire IT People

SUMMARY:

I am an experienced Business Analyst Consultant with over 12 years' consulting experience in business/IT roles ranging from providing customer - facing Systems delivery support, Client implementation, Custom development, Application Integration, Customization and Configuration, Project Planning, User Requirements Analysis, documenting API’s, Data Analysis and SQL Queries, UAT and End User Training.
In my previous engagements I have used various best practice methods and techniques to craft effectiveness Roadmaps, Strategy and Project Plans, Business Cases and Business Requirements.
I have also helped Project Teams model business process using BPMN 2.0/UML and document effective System Requirements, using various elicitation techniques such as Facilitated Requirements workshops (JAD), User Stories and Storyboarding with UI/Screen mock-ups.
I have experience supporting the entire Software Development Lifecycle using current software development methods and techniques (RUP/Agile, SCRUM, Use Case/User Story environments). I am driven by a passion for solving problems and defining solutions.
I am an experienced facilitator, equally at home discussing business requirements with Executives level business leaders, End-users or Software Developers.
I am up to date on the latest Web 2.0 emerging technology trends and the players curving out niches in an increasingly web-native, SaaS centric, On-demand, Social, Cloud bound, Big Data Analytics, SOA based technology environment.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Sr. Business Analyst/Solutions Analyst

Responsibilities:

Responsible for lender integration solutions with leading financial institutions.
Captured API messaging requirements for Confidential Reporting product.
Created process flows, User Stories and screen mock-ups for Confidential Financial Center product.
Gathered requirements for Data Warehouse project by creating Data Maps and Data Dictionary definitions.
Served on the development team as Agile Product Owner to articulate product vision, product backlog grooming, documenting User Stories and user acceptance criteria.
Configured product demo for customers to align Confidential Financial Center capabilities with customer business requirements.
Responsible for managing JIRA requirements tool for Lender integration with Confidential projects.
Lead efforts to gather requirements for Confidential ’s e-commerce, mobile and Point of Sale solutions.

Confidential, Austin, TX

Sr. Business Process Consultant

Responsibilities:

Responsible for identifying solutions and proposing business process improvements opportunities within the VA Financial Services Center.
Documented business cases, objectives, scope, and assumptions for assigned projects, along with following project standards, including documenting management/storage, communication methods, status reporting, risk and issue identification and time keeping.
Translated business and information needs into high level and detailed requirements, mapped and analyzed processes to create value for the Confidential .
Responsible for resolving problems related to applications; determined and recommended improvements.
Researched and resolved customer problems; recommend and implement modifications to business processes.
Documented future state business processes using BMPN 2.0 in Visio and updated existing SOP’s.
Automated process steps, in support of VA FSC Web to Production strategy.
Managed continuous improvement projects to drive time, cost, and quality performance gains.
Process Mapped all customer facing workflows and applications for training, process simplification projects.
Utilized ITIL Standards to align business processes with VA FSC strategic goals.

Confidential,Austin, TX

Senior Business Analyst/Product Manager

Responsibilities:

Interacted with business users to gather requirements to replace Microsoft Dynamics CRM with SalesForce.com Platform and Zoura to support a new Subscription based advertising B2B business model for The Knot Internet and Print Sales Teams.
Analyzed complex As-Is business processes and identified opportunities and solutions on how they could be addressed in SalesForce.com/Zoura via Configuration or Custom Objects.
Captured Epics, User Stories and Acceptance Criteria in JIRA for various Salesforce.com standard objects such as Leads, Accounts, Contacts, Opportunities, and Activities.
Documented requirements for handling Billing, Subscriptions and Quote process leveraging Zoura for SalesForce.com capabilities.
Outlined the organization hierarchy to understand security settings and User Profiles that were implemented at the Object level, field-level and record-level security including Role hierarchy, sharing rules and data visibility.
Worked with SalesForce.com Administrators and Developers to articulate data integration requirements and data mapping for other Confidential interior software into SalesForce.com database.
Worked in a SCRUM Agile environment and participated in Sprint Planning, Daily Standup meetings and Retrospect.