SUMMARY:

• MBA with 8+ years of experience as business analyst and 6 + years as underwriter in insurance, finance sector.
• Expertise in all phases of Software Development Life Cycle (SDLC) using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile methodologies (SCRUM), Waterfall methodologies.
• Demonstrated ability in SDLC for requirements gathering and documenting BRD and FSD, use case and interfacing diagrams, design; testing, deployment and maintenance.
• In depth understanding of the AS - IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Facilitated JAD session, interviews, weekly and monthly business review meetings and coordinated extensive communication networks to keep stakeholders apprised of goals, project status and resolution.
• Experienced in GAP Analysis, Requirement Traceability Matrix(RTM), SWOT Analysis, Risk Analysis, Impact analyses, Portfolio analyses and Cost Benefit Analysis.
• Expertise in User Interface Design through wireframes and mock-ups. Familiar with conducting usability studies for the purpose of user interface and layout improvements.
• Experienced in Change Management during the Product/System Development Lifecycle (SDLC).
• Involved in documenting Test Cases, Test Plans, Test Reports and defect tracking ( AML) by coordination with QA team including User Acceptance Testing (UAT).
• Experienced in training users / peers, building consensus.
• Solid oral and written communication skills across the management and technical audience.
• Hands-on experience and knowledge of P&C insurance, Banking finance, Retail industry and revenue and accounting segment.
• Exceptional ability to work with cross functions teams and build relationships with stakeholders like colleagues, clients, vendors across all functions.
• Excellent leadership skills including issue management, conflict resolution, team building and mentoring.
• Assisted the project manager in preparing the project schedules, milestone tracking, resource allocation, etc.
• Authorized (Green Card) to work in the USA.

TECHNICAL SKILLS:

Methodologies /Business Modeling Tools: Waterfall, JAD, RUP, Agile, SCRUM, UML, Use Case,Rational Rose, Rational Requisite Pro

Office & Graphics:  MS Visio, MS Office Suite, MS Project, Power Point Presentation, Project, Share point, Outlook

Business Skills: Business Requirements Gathering Techniques, Business Gap/Process Analysis, Data Analysis, Use Cases, Document Analysis, Existing and Future Workflow Analysis, Impact Analyses, Facilitating Group discussions, Test Plans, Functional testing, Training, etc.

Confidential

Sr. Business Analyst

• Functional IT representative for company’s revenue and invoicing system called RMB - Revenue Management and Billing system by Oracle.
• Effective connect between business and technical team for the development project of RMB to CRMOD (Oracle CRM On Demand), a RUP framework SDLC.
• Thoroughly studied the system with its customized features, gathered high level business requirement of the project through daily calls, interviews, group meetings and brain storming sessions with SME’s.
• Proficiently defined business rules, documented As Is and To Be state of the system, covered Gap analyses and Scope of the project to properly document in artifacts.
• Efficiently prepared Use Case Diagrams, Flow Charts, BRD and Functional Specs for the business requirements using MS visio, excel and other tools.
• Successfully conducted presentations, handled calls and discussions with the SME’s to ensure requirements are properly documented to receive business approval and sign off.
• Actively involved and been a connecting link between the technical team and business users to convert business requirements into technical specifications to develop requirements into reality.
• Created test scenarios, coordinated with QA team to build test cases and helped them conduct unit testing, regression testing, automation and resolve testing complexities.
• Proactive in helping users to conduct UAT and manage Go Live process, in case of functionality issues.
• Production support to the business users and functional support team, post go live. Guided them to set up user security groups and SOD matrix.
• Successfully handled and fixed post production issues by coordination with SME’s, Technical teams, Support teams and Project manager. That includes defect fix, spot test in pre-prod instances, coordination with DBA team and Instructions to the QA for regression and other testing.
• Have been an important part functional team for Oracle Accounts payable (OAP) conversion from 11i to R12.
• Gathered business requirements, updated BRDs/ BR 100s and functional documents for the project.
• Made presentations with the business users to educate them on on-going status and how to handle changes going forward.
• Conducted POC and Unit Testing for the conversion in pre-prod instances.
• Efficiently coordinated with off-shore technical teams to help them carry on the conversion process.
• Assisted program manager and team in Invoice conversion, supplier / supplier site conversions, data reporting, etc.
• Actively involved in planning level discussions with Project manager, Program manager and Technical team to understand the requirements of going cloud and its process going forward.
• Conducted feasibility study, Cost analyses and Impact analyses for the proposed project.
• Analyzed all features of implemented version of RMB with customized changes, to understand existing functionality and requirements of the system.
• Studied all subsequent versions of the system to analyse various updates and upgrades in RMB.
• Analysed and documented requirements of version upgrades, discussed requirements with business through calls, brainstorming and JAD sessions to get their go ahead.
• Coordinated with implementing partners on going cloud. One stop point for the business and technical partners to resolve issues.
• Been part of SharePoint document management process.
• Studied and updated all the functional documents (starting to till date of RMB system) for my team.
• Studied, verified and updated more than 1000 (CRs) Change requests for RMB in 45 different functional documents in a span of 4 weeks.
• Assisted Program Manager in preparing and designing presentation on feasibility study and cost analyses for implementation of single revenue system across the globe.

Environment: MS Office Suite, Oracle ORMB, OEBS, OAP, OCRMOD, Ratioal tools, SharePoing, SQL loader, STAT, UNIX, etc.

Sr. Functional Business Analyst

Responsibilities:

• Act as liaison between Commercial Lines, Marketing, IT groups for policy administration system for commercial line insurance.
• Successfully conduct JAD sessions and gather software requirements and Business intelligence rules.
• Identify high level business needs prepare specific detail requirement and application workflow.
• Efficiently elicit business and technical requirements for evolving P&C insurance administration systems.
• The system can interface with policy reinsurance administration systems, provide data extracts to other systems, and accept premium rate and reserve factor files.
• Proficiently document needs, features, business rules, supplementary specifications etc in Requisite Pro.
• Managing the attribute matrix, traceability matrix, traceability tree in RUP framework.
• Skillfully confirm all requirements with the vision document (project charter) and business rules verification.
• Presentation of Use Cases, UI designs / wireframes and software requirements to business groups.
• Involved in training and mentoring peers and users for the system and functionality.
• Creation and execution of test plan, test scenarios, test cases (using PL/SQL), UAT.

Environment: Rational Rose, Casewise, MS Project, Mainframe, SQL server, business Objects, share point.

Business Analyst

Responsibilities:

• Conducted weekly meetings to understand the needs and decide procedures to be followed for system development.
• Worked closely with SMEs in Merchandising and various departments like sales, operations, finance, shipping to ensure timely and accurate requirement gathering.
• Gathered requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them.
• Conducted interviews, meetings and JAD sessions during requirement gathering and analyses process.
• Reviewed the JRD with the cross functional team to analyze the High Level Requirements.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory process with third party vendor.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP.
• Designed and developed Activity Diagrams, and Sequence Diagrams utilizing MS Visio.
• Identified/documented data sources and transformation rules, populate and maintain data warehouse content.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Performed Unit Testing and User Acceptance Testing and documented detailed results.
• Assisted Project Management in developing Scope/ Vision Documentation and Project Plan, tracking project process, and developed Risk Mitigation Plan.

Environment: Agile Methodology, Windows 2000/XP, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS Access, UML.

Business Analyst

Responsibilities:

• Coordinated multiple interactions with critical stakeholders, SME’s, technical leads to define business requirements.
• Analyzed and documented the System specifications, Business requirements and detail design of the software for full understanding of the business.
• Clearly translated scope of requirements from BRD to distinguish in-scope v/s out-of-scope
• Defined detailed business rules at the process level as well as at the data element level.
• Participated in weekly review meetings with Product Managers to fine-tune the BRD from a feasibility perspective.
• Produced thorough impact analysis from Interfaces functional requirements to indentify new data elements and modifications to existing ones.
• Prepared and analyzed workflow scenarios and performed Gap analysis.
• Created Use-Cases, Sequence, collaboration and Class Diagrams to demonstrate software architecture and interaction of system components before prototyping.
• Involved in coordinating with the various respective teams onsite and offshore and being the point of contact across the various teams involved in making the project a success.
• Provide production support and involved in investigating production problems & perform fixes.
• Developed the requirement traceability Matrix to map the requirements with test cases.
• Actively attend meetings with testers and other groups to evaluate the progress and performance of the application.
• Worked closely with the Business Owner to create User Acceptance Test (UAT).

Environment: Microsoft Office Suite, MS Visio, MS Excel (Macro), HP Quality Center, MS SharePoint

Business Analyst

Responsibilities:

• Acted as liaison between Information Systems group and Business User group. Conducted business requirements, functional and technical walk-through meetings.
• Involved in entire project life cycle from evaluation, development, testing to production of end user reports.
• Met with key business SMEs to gather requirements and needs document Gaps in functionality.
• Defined user and system requirements for existing and proposed system during existing system integration and new system development initiatives.
• Designed the System Flow and Data Flow diagrams as the base to obtain requirements and use cases.
• Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing.
• Documented business process and communicated potential business and systems impact based on data analysis.
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Experienced in creating training materials and handling documentation.
• Assisted QA Team in designing the Test Cases, and collecting the Test Metrics.

Environment: Rational Rose, Casewise, MS Project, Mainframe, business Objects,

Business Analyst

Responsibilities:

• Interacted with Users and Stakeholders to identify business system needs, evaluated solutions for business problems.
• Worked with different SMEs to gain detailed knowledge of capital market and understand cross impacts of the system.
• Analyzed and documented information system requirements and the corresponding impact on business processes.
• Studied the Business Requirement Document (BRD), supporting documents containing essential business elements, detailed definition and description of the relationship between the actors.
• Designed and developed Use Case Diagrams, Activity Diagrams, Data Flow Diagrams to define Business Process.
• Analyzed the data entity relationships and assisted on multiple short term projects in between.
• Worked in team with other business analysts to make an object oriented model of the application and create use case.
• Conducted JAD sessions for different stakeholders to communicate and resolve problems at early stage.

Environment: MS Office, MS Project, MS Visio, ClearCase, UML, Test Director, SQL.

Business Analyst

Responsibilities:

• Developed and maintained effective work relations with business audience to maintain business expertise and alignment. 
• Proactively communicated with business customers to determine needs and functional requirements.
• Delivered deliverables like BRD/FRD, Use Cases, Screen (wireframes) and Interface designs, Narratives.
• Drive the delivery of documented requirements via collaboration with the development and QA teams to ensure that business requirements are being satisfied and validated.
• Monitor and provide second level support to issue management system to ensure all reported production issues are addressed according to their priority and importance to release activities.
• Handled meetings and conducted brain storming sessions with top business stakeholders to process automation of underwriting department.
• Managed various functions of technical department including third party outsourcing activities.

Sr. Manager Underwriting

Responsibilities:

• Proficiently underwrote personal and commercial line P&C insurance for the clients of whole region.
• Streamlined underwriting functions like risk evaluation, rating and profitability, renewal, endorsement, budgeting, etc.
• Designed strategies for successful renewal and increase in business from existing and new accounts.
• Based on performance, was assigned a special role to support sales team to manage large accounts.
• Won market competitions by guiding sales teams in technical knowhow and business negotiations.
• Actively involved in risk Inspection, risk analysis and value added services for risk management for the customers.
• Planned, conducted and led product trainings for sales force, brokers and agents in branch offices .
• Active participation in UAT testing for successful implementation of underwriting system in the company.