SUMMARY

• 15+ years of extensive IT Experience as a IT Business Analyst (BA/QA/PA):I understand the role of a Business Analyst as a liaison between the business and development. I enjoy the many tasks that fall into the Business Analyst responsibilities, whether I am working with the business, project team or the IT groups

• Skilled in various development methodologies like Waterfall, Rational Unified Process (RUP), Agile and Scrum
• Profound respect and full understanding of the project life cycle
• In - depth knowledge of VISIO, MS office tools Word, PowerPoint, Excel, Access
• Experienced at implementing new systems and applications from inception to hand-off
• Skilled in interpretation of business needs and requirements then transforming them into formal documentation
• Proficient in creating Use Cases, Sequence Diagrams and Process or Data Flows
• Experience in conducting GAP analysis, Joint Application Development sessions (JAD)
• Excellent business writing skills in developing Business Requirements Documents (BRD), Functional Specifications and Vision Scope Document
• Adept at producing ad-hoc reports. Advanced skills in data analysis, Excel, SQL and some SAS
• Expertise in quality assurance testing, defect tracking techniques, documenting test cases, test strategy, test plan creation and user acceptance testing

SKILL:

• Utilized SQL to analyze data
• Extensive manual testing
• System environment included: iSeries AS400 mainframe and .Net web based applications

PROFESSIONAL EXPERIENCE:

Confidential, Akron, OH

Business Analyst

Responsibilities:

• Contracted to Goodyear assisting the PMO in global implementation of MS Project 2010 Pro, MS Project 2010 Server, and SharePoint 2010

• Authored several requirements documents utilized to build new applications and processes
• Assisted in research and analysis to design new global process to plan Goodyear tire development projects utilizing Project Server
• Designed several system interfaces for import/export of Goodyear data
• Created functional documentation and work flows
• Responsible for application, interface, security and user acceptance testing
• Authored user training and maintenance documentation

Confidential, Independence OH

Business Analyst

Responsibilities:

• Implementation of Worktech Contractor Cost Tracking System. A single system for cost management for use by both owner and contractor. Supports the complex requirements of large outsourced and specialized (union) contracts

• Created functional documentation and work flows
• Captured business rules and final functionality per module
• Primarily responsible for setting up user roles and Appling security per user, along with master data population
• Uploaded users and billable workers to the system prior to go-live
• Extensive manual software testing
• Tracked defects and reported bugs using HP Quality Log
• Functionality Testing, Integration Testing, System Testing, Negative, Positive and Regression Testing
• Developed and executed Test Strategy, Test Plan, and Test Cases
• Assisted in writing of training materials
• Provided user and application support
• Ability to work independently or as a team member.
• Excellent communication and time management skills.
• Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies

Confidential, Solon OH

Business Analyst

Responsibilities:

• 25% BA and 75% QA responsibilities

• Collected, defined and documented business rules and requirements with users
• Translated business requirements into functional specification documentation
• Assisted in training users on new or enhanced applications
• Created and executed manual test plans for new applications, enhancements and bug-fixes/regression testing for iSeries AS400 mainframe applications and web .Net application
• Supported and tested a web based order processing application called “Fieldscape", implemented using HTML, Java Script, and .NET software. This system housed all inspections and work orders for inspectors/contractors (in almost every state) to access online. The field workers then went to the locations to inspect/work and uploaded results and pictures.

Confidential, Cleveland Ohio

Sr. Business Data Analyst:

Responsibilities:

• Enterprise Data Management support

• Liaison between users and data warehouse development team
• Created and monitored data quality via Lotus Notes interactive online application where users would log data issues
• Main support for large data stores used by multiple departments
• Used root cause analysis, data flow and process knowledge to research and find solutions for data quality issues
• Data SME, trainer and provider of information pertaining to what data to use
• Documented and maintained business rules, metadata and data metrics
• Created and maintained various ad-hoc reporting
• PM on new marketing data warehouse initiative
• Gathered and represented data requirements from several departments
• Organized and lead user data validation and testing
• Created and maintained Lotus Notes Knowledge Management workbench for project
• Vendor Management
• Worked with demographic data providers in order to provide multiple departments with specific and accurate data
• Lead RFP project for demographic date from top vendors
• Updated contracts and SLA’s per new contract year
• Monitored vendor files for accuracy and content

Confidential, Cleveland Ohio

Project Assistant

Responsibilities:

• Updated Planview tool with resource commitment and tracking

• Compiled meeting minutes, agendas and facilitated productive meetings
• Provided project status reporting, identification of risk and issue tracking
• Developed and maintained project budgets
• Created and maintained project documentation

Confidential, Shaker Heights Ohio

Intranet Senior Business Analyst

Responsibilities:

• Primary contact for new intranet development

• Liaison between the business and intranet development.
• Gathered requirements from lunch-room lady to CEO
• Created formal Requirements and Scope documentation
• Provided training and support

Confidential

Web Development

Responsibilities:

• Update Internet and intranet content and/or code

• Internet and intranet maintenance tasks
• Enhance or update web page graphics
• Develop Lotus Notes Interactive applications
• Designed and maintained templates to post content online

Confidential

Assurance

Responsibilities:

• Conducted integration, regression, and unit, white and black box testing for web-based retail OfficeMax.com application

• Checked for validity and break points within e-commerce applications
• Reviewed to insure company standards and end-user requirements were satisfied
• Documented all problems and followed through to resolution
• Created test plans and documented results

Confidential

Computer Operator

Responsibilities:

• Monitored daily production job schedule and back ups

• Completed restores and rebuilds of files
• Worked in environments using Unix, Accucobal, CICS and JCL
• Demonstrated ability to work alone on 2nd and 3rd shifts
• Promoted to Lead Operator after one year

Confidential, Beachwood, OH

Jr. Programming

Responsibilities:

• Programmed predominantly in COBOL for business reports.

• Jobs ran and sorted files utilizing JCL.
• Manipulated incoming files to preferred format.
• Promoted from second to first shift after six months