SUMMARY:

• Highly accomplished Business Analyst with 9 years of experience and verifiable track record of managing complex IT projects and exceeding expectations.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Extensive experience in the implementation of Financial Accounting, CRM, Employee Relationship Management, and Partner Management systems for financial services firms.
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
• Recognized project management skills, consistently deliver complex, large - scale projects on time and within budget.

ADDITIONAL AREAS OF EXPERTISE INCLUDE:

• Process Analysis & Redesign
• Project Management & Tracking
• Budgeting & Planning
• Management of Cross - Functional Teams
• System Solution Architectures
• Cost & Resource Estimates
• Project & Delivery Methodologies
• Change Control Management
• Project Risk & Scope
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Domain knowledge in Banking, Insurance ( P&C, Life), wealth management, Auto Finance, Mortgage Lending and capital market services operations
• Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams in Enterprise Architect, MS Visio and Rational Rose.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.
• Comprehensive knowledge of Waterfall and Agile methodology.
• Strong experience in conducting UAT and documentation of test cases. Familiar in designing and developing manual and automation test cases.
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.
• Have exposure in educating internal customers on business systems and procedures and working with other analysts and QA team to set priorities and schedules.

TECHNICAL SKILLS:

Project Management Tools: Microsoft Office tools - Access, Excel, Outlook, PowerPoint, MS Project, Smartsheet, Rally, Jira and SharePoint.

SDLC/Design Methodologies: Unified Modeling Language (UML), Agile, RAD and Waterfall.

Modeling and Design Tools: Microsoft Visio, Rational Rose.

Languages: VBA, Python, SAS, MySQL, VB .Net.

Other tools: Salesforce, Crystal reports, SQL Server, SSAS, and SSRS, SAP, Tally

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business System Analyst

Responsibilities:

• Co-Ordinating and preparing documentation for Salesforce Integration.
• Creating Technical design documentation for salesforce integration.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+.
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Draft and maintain business requirements and align them with functional and technical requirements.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.

Environment: Salesforce, UML, Windows, SQL, MS Project, MS Word, MS Excel, VB.Net, MS Visio, REST, Smartsheet.

Confidential

Senior Business Analyst

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Prepared Business Requirement Documents (BRD) and used Requisite Pro to manage, analyze, and convert business requirements into functional specifications.
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)
• Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view too.
• Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.
• Act as the primary coordinator of Onsite & Offsite resources.
• Use IBM Ondemand servers for validation of client statements
• Involved in end to end implementation of Projects in Mainframe, Unix and HP extreme
• Participate in migration from existing platform to new Mongo db platform

Environment: UML, Windows 2000, Oracle 9i, Rational Rose, MS Project, MS Word, MS Excel, Java, Web Logic, DB2, Mongo db.

Confidential, Merrill, Lynch

Responsibilities:

• Complete understanding of trading platform developed by The Charles River Investment management system used by the Financial Advisor group of Confidential to cater to the investment needs of the high net worth individuals. Application capabilities includes portfolio management, compliance and trading platform
• Understanding the various changes in the requirements with respect to changing business environment
• End to end testing the Functionality of the application in SIT & approving the same for UAT movement
• Coordinating with business users / stakeholders for UAT support & signoff
• Preparation of HLD, test cases and various testing documents
• Conducting regular meeting with business users for requirement changes

Environment: UML, Windows 2000, Oracle 9i, Rational Rose, MS Project, MS Word, MS Excel, Java, Web Logic, DB2, Mainframe.

Confidential

Responsibilities:

• Gathering the requirement & writing/reviewing the Functional Specification
• Coordinating with business users / stakeholders for UAT support & signoff
• Preparation of System requirements specification, attribute list and uses case diagrams
• Interacting with client for preparation of user interface web screens
• Design of web based screens
• Review of testing cases
• Defining the need and design of a new or modified services operations 
• Studying the workflow, process, business-issues, inputs-outputs and the in-house tool-guide
• Leading discussions with stakeholders on the functionalities requested from the new version of the tool and completed Requirement elicitation 
• Creating detailed Business Requirement Documents, Creating Use Case Diagrams, Data Flow Diagrams, and Sequence diagrams using UML modeling tools such as MS Visio. 
• Directly engaging with the Development team for the modelling of the tool, and overseeing the successful roll-out of the tool 
• Managing User Acceptance Tests and Performance Tests and completed the successful deployment of the tool 
• Mentoring/ training junior Business Analysts 
• Reviewing the existing process manuals and training guides 

Environment: UML, Windows 2000, MS Project, MS Word, MS Excel, DB2, Mainframe.

Confidential

Associate Business Analyst (Life Insurance)

Responsibilities:

• Business Analyst - Gathering the requirement & writing/reviewing the Functional Specification
• Manage Change Request
• Active participation in Regression and system testing
• Acting as an intermediary between the business and technical team, analyzing competing business needs and develops plans to implement the projects that support stakeholder objectives
• Analyzing the Gap in the Business Flow / Requirement & Scanning the environment for New Business Opportunities for effective business flow
• End to end testing the Functionality of the application in SIT & approving the same for UAT movement
• Review and check procedures and documentation
• Prepare the release package documentation for new releases of software
• Coordinating with business users / stakeholders for UAT support & signoff
• Involve in Post Production Support work

Environment: UNIX, Windows XP, MS Visio, SharePoint.

Confidential

Responsibilities:

• Developing and tracking various deliverables and best practices initiatives across engagement
• Transactional issues management and becoming the SPOC for information.
• Worked as a business analyst for Wealth Management projects
• Co-coordinating governance meeting.
• Assist in collation and publish of all reports as per the contract
• Assisting for management presentation materials
• Tracking and coordinating billing information
• Managing the day-to-day tracking of service requests
• Market HCL’s capability to deliver complex projects, by leveraging historical data and metrics for similar projects delivered in the past

Environment: MS Office, MS Visio, SharePoint.