SUMMARY:

• Accomplished Product Owner and Sr Business analyst offering around 9 years of experience in start - ups as well as established operations leveraging expertise in different industries such as Consumer Banking, Finance, SaaS (HR / onboarding) and NYC Government Agency.
• Innate talent for leveraging technology and automation to eliminate inefficiencies and optimize use of available information.
• Consistently completed projects on time and within budget with an exceptional planning and implementation capabilities.
• Quick problem solver in fast paced environments and works well under pressure, with a focus on root cause analysis and incident resolution.
• Motivated team player with ability to function independently.
• Excellent interpersonal and communication skills with the ability to effectively interact with both technical and non-technical staff and creating an environment of forward thinking solutions.
• Strong focus on customer service, along with strong oral, written and presentation skills.

TECHNICAL SKILLS:

Methodologies: Agile, SCRUM, RUP, Waterfall / Structured Systems Analysis and Design Method (SSADM), Extreme Programming.

OS Platforms: Microsoft Windows, Linux

RDBMS: SQL Server

Software Platforms: Java,.NET

Protocols: Network protocols and internet standards. (SFTP, FTP, TCP/IP)

Application Software: Microsoft office Suite (Word, Project, Excel, PowerPoint, Outlook) SharePoint, SharePoint Libraries, WebEx Meeting, Microsoft Dynamics CRM

Languages: Strong experience on SQL queries, Familiar with Java, xml, HTML, Familiar with UNIX commands, shell scripting.

Requirement Management Tools: Enterprise Architect, Familiar with Caliber, Innovator.

Documentation & Reporting Tools: MS Visio, Rational Requisite Pro, Axure RP, Familiar with Microsoft Power BI, Excel, VBA, Wiki documentation, Agile JIRA (JQL)

Defect Tracking & Test Case Mgmt. Tools: JIRA, HP QC (ALM), SPIRA, Confluence, Microsoft TFS.

Testing Tools: Selenium Web driver, SAHI, Cucumber (BDD), QTP, Win Runner, and Load Runner.

Email Testing Tools: Exact Target Marketing Cloud, Litmus, Return Path

Monitoring Tools: Jenkins/Hudson application that monitors executions of repeated jobs, such as builds.

Mobile OS: Hands on experience in testing, documenting applications for android, iOS

Web services: Soap UI, XML, RESTful API

Management Guides: BABOK, PMBOK, CBOK

Other tools: NGWIN PicPick, Snipping Tool, Fiddler, Scoop, Charles for screenshot capturing

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Product Owner/Sr.Business Analyst

Responsibilities:

• Effectively managed and directed multiple development projects (Antenna /Curb Cut, Boilers, Facades, Public Portal, and Licensing) from strategic planning to tactical activities.
• Facilitated JAD sessions with DOB stakeholders to understand AS-IS filing process, gaps and issues faced by different departments (permits, compliance, Inspections, Fiscal).
• Gathered analysis of TO-BE process, product specifications and enhancements, customer feedback, and data analysis for the development of next generation product.
• Prepared the Business Requirement documents (BRD), translate business requirements into functional requirements (FR). Wrote user stories in GWT (Given-When-Then) format for TO-BE process.
• Collaborate with the business and the technology teams to help define requirements for the project, identify data dependencies and/or relationships to help develop logical data models, create data flow and system activity diagrams using MS Visio.
• Created relevant tasks, user stories for feature level requirements and develop acceptance criteria for Product Backlog Items in Team Foundation Server (TFS).
• Provided the source-to-target mapping of data elements through data analysis and helped in data conversion plans. Developed data dictionary to identify the data elements required for different forms used in Projects such as Antenna/Curb Cut, Facades, Licensing, Elevators and Boilers.
• Develop and when necessary deliver concise and meaningful presentations for internal and external audiences, including education, user training and support to DOB employees (Inspectors, QA clerks, QA supervisors, plan examiners, professional engineers and Directors)
• Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
• Accountable for product development timelines, meeting deadlines and act as liaison NYC DOB departments, and Technology teams to support product positioning and customer demand as part of new product development.
• Facilitated UAT session on developed modules of the project to ensure a timely implementation and developed User Acceptance Test (UAT) plans, test cases, and performed UAT testing.

Confidential, Pennington, NJ

Sr.Business Analyst

• Facilitated Joint Application Development (JAD) sessions & elicited requirements using Business Reviews, User Interviews, weekly/ Monthly meetings with, Merrill Lynch users, patrons and the bank employees.
• Provided high level and in depth presentations to application team heads, business stakeholders and cross functional units on the access provisioning a Single Sign-on functionality process, highlighting the objectives and benefits.
• Prepared detailed Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential functionalities for the proposed system and obtaining their signoffs for the requirement.
• Mentored other business analysts on requirements gathering, process flow techniques and designed templates for future departmental usage.
• Developed the Use Cases and Data Flow Diagrams (DFD) to understand and communicate the process to be employed under the new system to the entire development and testing team.
• Researched and documented steps necessary for Single Sign-On (SSO) using CSP and configured user authentication using cookies for access provisioning.
• Worked on SSO (Single sign on) credentials to get access to all the systems, also gathered requirements and analyzed them to authorize (identify if he qualifies) and authenticate the person’s profile and get the access through SSO (single sign on). Designed UI wireframes of the web interfaces that would be used by the internal and external users to load, handle and examine application respectively, using tools like Axure Pro.
• Engages with various BOA Application Managers and Business Continuity Coordinators across the bank to ensure applications are properly mapped.
• Worked with Technical lead and Product Owner to identify requirements, decompose user stories with the appropriate acceptance criteria, and support product owners to prioritize the backlog.
• Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB). Used Microsoft SharePoint server as a central repository to store different versions of BRDs
• Experience in Data mapping, Data verification by using MS-Excel.Created PivotTables to summarize, analyze, explore, and present data.
• Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient & monitored defects in the system using tools like JIRA to ensure that the quality of the system meets the industry standards and business user’s requirements.
• Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.

Confidential, New York, NY

Business Analyst

• Performed research & GAP analysis to identify the gap between the optimized allocation and integration of the inputs, and the current level of allocation including configuration diagrams, cost estimates, and LOE with a Work Breakdown Structure.
• Elicited requirements using Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's and documented minutes of meetings to analyze information needs and functional requirements and create corresponding User Stories.
• Created and updated Project Track Plan Slides via MS PowerPoint, MS Project, MS Excel, and MS Visio. Daily stand up meetings with Quality Assurance and Business Services to review Defects in current Application Builds.
• Created Business Requirement Document (BRD), Functional Requirements Document (FRD) and analyzed data/ workflows, UI Mockups/Wireframes, defined the scope, financial projections and cost/benefit analysis; progressed from Problem Statement to well-documented designs.
• Created and modified Microsoft Visio diagrams: Flowcharts (Cross-Functional, Business, Design & Development, Business Process & Process Re-Engineering, Dataflow Diagrams, State (Current State, Future State).
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and create corresponding User Stories in RTC.
• Prepared user guidelines/training manuals for easy access of the application.
• Played a major role in database design with the help of FSD (Functional Specification Document) and BRD (Business Requirements Definition) documents.
• Extensively used MS SharePoint to store and communicate documentations with various stakeholders Used MS Word & Visio to document data flow of the AS IS process and TO BE process.
• Maintained and created wikis, calendars, issues logs, project documentation, and workflows on Microsoft SharePoint.
• Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views.
• Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Performed Data Analysis and Data validation by writing basic SQL queries on the database.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT) and System Integration Testing (SIT).

Confidential, Matawan, NJ

Business Analyst / QA Lead

• Acted as Subject Matter Expert (SME) on service level risks / issues and consistently delivered more than 25 Talent platform /HR application projects in Web based environment, in addition to enhancements, Quarterly Maintenance Releases and third Party applications in a timely fashion.
• Analyze and document data management, document data dictionaries, relationships and data mapping between different systems. Successfully utilized in house built tool to validate internal database client specific schema configuration and, table values to match the requirements.
• Gathered the Requirement Documents, Design Specifications in each phase of the application/the entire SDLC, which involves series of facilitating, scheduling and leading JAD sessions with stakeholders, sprint planning meetings with Agile scrum teams.
• Extensive experience in managing product backlogs, sprint backlogs, change requests, burn down charts & demonstration of the stories during Sprint Review.
• Responsible for ensuring quality aspects into the product with good understanding of business/end-user needs & ensuring features are built with acceptable design.
• Extensively used Microsoft Office applications for day-to-day activities - Microsoft Word for documentation, Microsoft PowerPoint for presentation, Microsoft Excel for data presentation, pivot tables and Microsoft Project for prioritizing and managing individual tasks. Hands on experience in using VBA with Excel for creating reports, macros etc.
• Performed walkthroughs of business requirements and functional requirements with the development and test teams.
• Worked on Planning, facilitation and follow up for deployment-related meetings.
• Worked with project manager to facilitate project WBS and logic diagram, resource allocation and loading, creating and maintaining schedules, and providing key project tracking data.
• Responsible for identifying/finalizing Beta/UAT Customers every release and coordinate with Business Analysts to possibly incorporate design suggestions into the product.
• Facilitated Post Production Validation and actively participated in production call support whenever necessary.
• Worked closely with software release teams to identify deployment-related dependencies and planning considerations.
• Closely interacted with database designers and architects to understand the existing database structure needed to support the new system.
• Well versed in different management scenarios like change control, quality assurance, defect tracking, system integration, and scheduling.
• Actively participated in database migration process and release to customer meetings.
• Helped in preparing user-friendly documents such as user manuals and system guides; provided training to user community as and when necessary.

Confidential

Agile QA Lead

Responsibilities:

• Worked as primary liaison with Customer Service, Business, and QA and Development teams for major releases, recreation of customer issues, subsequent patch testing and successful release of patches and service packs to clients.
• Supervised and created comprehensive test plans for System, Enterprise and Regression testing, creation and maintenance of test cases (manual / automated), and test data.
• Supervised routine generation of defect metrics and communicated them to upper management on a timely basis.
• Performed extensive hands on testing of the HR systems (Talent Acquisition and Talent Management) system for routine enhancements that were used towards HR processing.
• Documented Client QA testing Policy and Procedure for the benefit of establishing standardization.
• Responsible for organizing and conducting daily touch point meetings during the test cycle and for conducting post-deployment project review.
• Loaded test data into the system using either CSV files via backend office maintenance utilities or .xml files with java utilities from the command prompt.
• Performed extensive manual and XML API testing on a continuous basis for enhancement releases and patches.
• Single handedly owned, operated and upgraded test environments for entire QA group for nearly forty versions of the product implemented and or upgraded to clients on a continuous basis. Responsible for migrating and mock upgrading all clients’ databases on QA test databases, to ensure clients are successfully getting upgraded to new release version
• Re-engineered QA methodologies and processes that resulted in establishment of complete traceability of requirements and enhanced test quality.
• Responsible for identifying/finalizing Beta/UAT Customers every release and coordinate with Business Analysts to possibly incorporate design suggestions into the product.
• Worked closely with Production IT team, to automate upgrade process. Worked with DBAs to improve restore and backup processes for test databases to make QA life easy.
• Responsible for deployment of patches, builds to QA test databases, as having full access to production environment.